CARiD

This is by far the poorest company that I have ever dealt with they have more excuses and they have a chain of command for the runaround for consumers
I spent over $3000 on a set of tires and wheels they are a guaranteed fit I receive them and the two back wheels do not fit
First they tried telling me it's the car then after I sent videos and pictures it's the famous excuse oh we have to get a hold of management
I explain to them the wheels are hitting the car by a half an inch and management says if I change the tires one size down there pretty sure it will clear
Then they tell me unfortunately the tires you ordered are not available in that size you will have to send the tires back and we will issue you a new set
At first he wanted me to pay for shipping then I argued with him to tell me why finally they said they would pay for shipping and they would allow me a small credit to have the tires remounted
I have done all of that like a fool without returning the tires having their size installed the tire company laughed at me they said changing the tire one size is not going to make you increase a half an inch clearance
Now I am at the point after almost a month numerous hours on the phone I either do not get a response by email or if someone picks up the phone I get there we have to contact management and unfortunately they're out of the office already
It doesn't matter what time of the day I call so I believe there's no management
Just beware car ID does not stand behind their products in anyway
No I need to spend another $1300 to replace the two back wheels
If you are considering purchasing anything from them all I can say is buyer beware

I have order some parts for my 2002 Ford Taurus I have never had a problem with the items I bought and the shipping is great

The original bumper on my pickup truck was aged and pitted, but otherwise undamaged, so I wanted to replace it. I purchased a replacement bumper from CARiD (manufactured by "Replace"). $206 with shipping cost. It arrived in good condition and looked exactly like the original bumper, except that it was lighter and obviously of a thinner material. When I installed it, while tightening the bolt with a hand ratchet, the bumper actually bent. The truck has never been in an accident, and the brackets are completely original and undamaged in any way. So I reached out to CARiD and sent them a picture of the installed bumper. Their initial response was that they would request a return authorization. The next day I received another response saying that they would not take the bumper back because it was damaged by faulty installation. Really? How hard is it to put a bolt through a hole and fasten the nut on the back? How do you mess that up? They offered to send me $20... that is less than 10% of my original cost. When I complained about that response, they changed their story and told me I must have ordered the wrong part. Their website clearly stated that this item was exactly like OE and that it was the correct fit for my vehicle. I also verified the vehicle application and fit of their listed OE number with multiple other retailers. It was the correct part. When I told them this, they replied one more time, this time offering me $30 and a $25 CARiD gift card. When I told them that wasn't going to satisfy me and that I wanted to return the bumper for refund, they failed to respond at all. I am usually not one to complain or do negative reviews, but this item was clearly of inferior quality and CARiD refused to stand behind it. Their website says "Same quality as OE for less" and "Same gauge material as OE". I measured the thickness of the new bumper against the old one using a micrometer... the new bumper is only 66.1% of the thickness of original bumper. I have been working on cars for over 50 years and I have restored three vehicles in my life. I know my way around cars and car parts and I know quality merchandise and satisfactory customer service when I see it... and you are not likely to find either of these things at CARiD. My advice... do not buy "Replace" bumpers and definitely steer clear of CARiD. They sell cheap junk and won't stand behind it.

What is written above was my original review... now for the rest of the story...
After two months of arguing, eighteen email exchanges, two different bumper sent to me (still the same cheap junky bumper) and finally an order to field destroy the last one they sent, plus having to write a whole bunch of very negative reviews on various internet sites, I finally received my refund from CARid.com. Even though they finally made good on this purchase, I would still steer clear of them... when it comes to customer satisfaction, they just don't get it.

First let me say I ordered a tire package and the salesman Frank was fantastic. Or so I thought. I told him I was leaving in a week to visit family for the holidays and if I couldn't get my order in five days I would wait till I got back. He told me it was no problem that my Wheel and tire package would be at my house within 4 days. This was a Friday I thought well seems like a long shot he said they ship FEXDEX and it was a 3-4 day delivery. It would be if they actually leave the warehouse. I get fedex notification the shipping labels have been generated the same day. Monday I check tracking and fin they haven't left the warehouses. I call to say I want the order canceled since they haven't left the warehouse and I won't be home. They tell me they have left even though FEDEX shows they haven't. They tell me they can't cancel the order and if no one is there to receive them and they get sent back I will be charged shipping and restocking fees. I tell them they guaranteed the delivery and they basically told me "Oh well to bad to be you.". They will tell you whatever you need to hear to get you to buy then it's not their problem. They either have your credit card or your financing and you are going to pay for it one way or the other. The ironic thing is I would have paid for expedited shipping if that would have made the difference. They haven't even left the warehouse. I received the tires 2 of the tires yesterday and supposedly 2 will get here today. I bought a package not tires. If the wheels arrive after I am gone it will probably cost me $500 because no one is here to receive them. Wouldn't buy a dog house from them. Frank by the way if you read this I gave that review that was so full of praise right after I purchased the tire "package", should have waited till I received the tires and wheels and TPM sensors and Locks and everything that goes into a "package". I wouldn't give you one star now that I realize how big of a liar you and your company are. Scam artist.

Three weeks ago ordered front driver and passenger window motors for a 97 VW Eurovan Camper. When they arrived they were marked for 93-95 Eurovan. As soon as we saw they were the wrong parts we called and were told we would have to make and send a video to prove they wouldn't fit if we wanted to return the motors. The cost to pay the mechanic to disassemble the door and make the video would exceed the refund and doesn't make a bit of sense since the items are clearly marked as parts for earlier models of the VWs. When I (a woman) balked at the policy the man said that if I wanted any refund or return I better behave and do as told. I couldn't believe they call the guy a customer service agent. Maybe in Saudi Arabia. Anyway I gave him a piece of my mind about how he was speaking to me and hung up. I called back and got a woman who was clearly being told what to say, probably by the man that talked so ugly to me earlier repeating the same ridiculous policy. Their policy is clearly designed to avoid having to refund anyone for anything even if it is their problem. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! SCAM ALERT!

To anyone reading this, I would STRONGLY suggest you do not purchase ANYTHING from CarID. I purchased some after market LED headlights form CarID. After a very extended waiting period to receive my products, it became clear a mistake had been made and the wrong headlights were sent (NBD). I started a return process to exchange the lights with CarID 6 days after receiving the headlights, well within the 30 day warranty, which directly on their site reads "EASY RETURNS" HA, that's a joke! Fast forward to nearly two months later, countless phone calls and emails requesting photos, which I sent photos FIVE separate times per CardID's request, they told me they would not accept a return for exchange because it was outside of the 30 day warranty. That's right, they intentionally dragged their feet with email after email, requesting more and more photos to pull this outside the 30 day time frame. After receipt of the email denying my exchange i tried calling into "customer service" if that's what you want to call it, only to be met with a foreign outsourced call center, and in not so many words told "F you, we're not going to do anything!" Even came from a so called "Supervisor" which I had to request a call back from,
(don't fall for that trick either, they have zero intentions to call back) clearly they never called and personally had to call back into customer service and complain to high hell to speak to a Supervisor, who was beyond rude and bluntly said it didn't matter the records show when I started the process, I cannot do anything for you. Offered me a $50 gift card for $280 headlights and told me to sell the wrong ones locally. WHAT AN ABSOLUTE JOKE! Plain and simply, you run a very high risk purchasing ANYTHING for CarID. BTW, to date they have done nothing and I am out the $280 I spent on the lights. I cannot express this enough, Take your business and hard earned money ELSEWHERE!

Absolutely terrible experience. If I can give them negative stars, I would. The wheel and tire team was absolutely horrendous. I placed an order in June and was told my rims and tires will be coming within a month or two. With COVID-19, I understood. However, a month or two became 6 months only to be told that the supplier will no longer be making the rims which is the DIRECT opposite of what the supplier said. I had to go out of my way to contact the supplier directly to match up what CarID told me to see if I was being lied to. CarID told me that the supplier isn't making the rims BUT the supplier told me that they are still being made but an order for my size wasn't created. Essentially, my order wasn't really made to the supplier. The staff was incompetent - not returning emails and being rude on the phone when this was entirely their wrongdoing.

It got to a point where I just accepted that I won't be receiving the rims I wanted so I asked for a refund. They couldn't even be competent enough to get this correct. I received a refund and my refund was off approximately $200 so I had to complain to receive the refund correctly. How do you keep the shipping charge for rims I didn't even receive!? To add more insult to injury, they recalculated, realized something was wrong, and the refund amount is STILL incorrect. Now, I have to call them AGAIN to receive the missing dollars from my refund.

Absolutely the WORST experience I ever had. No wonder they are pretty low in rankings in the auto sector. If you are ever getting rims or tires, make it a mission to NEVER order from CarID. Rude, misleading staff, poor customer service, and poor communication.

These jackasses had to call me 3 times to confirm payment via paypal... wtf. But ok... told me shipped after 3 to 4 days of receiving payment, this was day 7 and no communication whatsoever. Ok so I do a live chat with a dumbass who took 30 minutes to tell me they had to call me to tell me if the order shipped... wow. U can't email me a tracking number? Oh yes because you never shipped it. Eventually i get a call from some other foreign sounding voice (5th call) to tell me item was damaged and he had ALREADY refunded. Without my asking. The auction said you had 3 of the items for sale, what about the other 2? Apparently they were damaged also. And why did you not tell me they were damaged the 1st call? I think my "best offer" was actually too low for them to accept. DONT ACCEPT AN OFFER IF YOU ARE LOSING MONEY! Duh! You couldnt ask to find a dumber and more disorganized company. Forgot to mention, also charged me twice for my purchase and refunded real fast because they were like "oh crap he's already paid". So 1. I paid, 2. Was charged, 3. Refunded, and eventually again 4. Refunded. 4 transactions for no product at all.

But who knows maybe all 3 items were damaged and I was wrong about losing money to a best offer. I feel my opportunity cost of putting my money in a real business was wasted for 2 weeks tied up in useless transactions and you could have called to tell me the product was broken when I placed the order. Actually, don't attempt to be selling broken merchandise. TAKE IT OFF YOUR LISTINGS. Jesus christ it was frustrating dealing with CARid.com ef off. I feel sorry for any unknowing customers that wander into the clusterf*** warehouse these guys must be running.

Ok one last thing, for my efforts $10 credit. Stick it up your

Second order of the same floor mats for my 2013 Passat, second order with a problem.

The first set was for the wrong car. Boxed those up (30.00 shipping) and sent them back to the manufacturer. Received a refund in about a week.

Ordered a second full set in the meantime from CARId and I received only one of two rear mats. Went through the return process. Be aware customer service does not have late hours even if they say on the site they are open 24 hours - that's just to take your money.

I had to take pictures of the problem (as if one floor mat isn't self-explanatory) and was led to believe I would receive one floor mat. Waited about four days for some sort of response and received an email asking for the mat to be returned.

Don't have the original box (which they need for some strange reason) and I am most certainly not going to spend 20.00 to send something back that cost 53.00 (on which I paid shipping and tax). I pay for their mistake?

I look at it this way I'm out 53.00 and not 73.00. Lesson learned - don't buy from CARId... they won't make something right on a product they sell. Unless you pay.

UPDATE - 9/6/15 - After my review was put online I had someone from CARID contact me to "make things right". Handled my response in a professional manner but did not receive a replacement floor mat for the one I was missing. Customer service did get me a postage paid shipping label by the end of August. Not impressed with the resolution of my problem.

After ordering mats from another company that provided excellent customer service (they followed up with TWO emails to make sure everything was correct) I sent the one mat back expecting a refund.

Now they are trying to send me another set of mats. Tried to cancel online but I was directed to call their customer service number. Of course you need to call between 9 and 8pm, so don't let the 24 hour customer service statement fool you - they aren't there past a certain hour. Had a nice person this time, BUT I was told that the order might ship out as this is sent out from the manufacturer. She even tried talk me into keeping the order (like I can use two sets of rear floor mats). Not something I need, not something I want now. Especially from these guys.

So... after a month still out of the money still really dissatisfied with this seller. Not getting a second chance with me ever.

I purchased 2 items on june 6,2020. Items in stock are to ship immediately, however due to coronavirus items may be delayed. Ok I get that, we started out with an address issue. Did the change of address 1-2 day return time, ok no problem. After a few days I get an email with tracking of 1 of 2 items. Again items in stock ship immediately, today Friday June 12,2020 I received an email late in the afternoon. Carid claims their system made a mistake and in order to proceed I owe an additional $106.00. How on earth their system makes a glitch and or mistake and that somehow is my fault and or problem is beyond me. I called to ask the additional money be charged as the rest through credit so I can proceed, wait wait wait... Sir we can only do credit for $500+, uhh I just spent $971.00 and you say what? These people and this company made their system failure my fault and or problem. They should have agreed to make it right one way or another and failed massively. BUYER BEWARE, EVEN IF ITS THEIR MISTAKE YOU WILL SUFFER. I canceled the entire order because their lack of support and assistance in correcting their own mistakes. The email offers no correction other then me paying more money. Every chance I get I will write a bad review and continue to discredit your company to any and all. HORRIBLE CUSTOMER SERVICE AND PUBLIC RELATIONS. It even has the fee online as being free, rough country ships free after you spend so much. Lies nothing but pure lies! Update 6-17-2020 I got a email stating the shipping was free so I was only refunded the price of the bumper. Had the shipping been free we wouldnt be here now, again lies and horrible business practice. They dont even know the facts but are trying to tell me what I do and dont know. Bad company!

All of their promo codes offer discounts of various amounts, but when you click on them they bring up non-related items. This happened on every link I found. And then I called customer service and they pretended to be shocked, telling me to send them the links. Turns out they were links from their Facebook page. Customer service rep had nothing to say then.
Total scammers. I am glad I checked here to see I am not alone in my thoughts about this company.

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IN RESPONSE TO THE COMPANY'S REPLY:
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First off, since Carid is only now starting to respond to the passel of negative reviews, the least they could do is fully read the complaint. This has nothing to do with a "Gift Certificate", it is the FALSE PROMO CODES that you sprinkle the Internet with, in order to entice people to purchase from you. And the offer of honoring the *promo code* is also just more rhetoric, since I initially tried that with a call to customer service. I was told the lousy 7% off could not be honored, but after being on hold for five minutes you would do 5% this one time. But of course there is now a shipping charge (which just happens to come to more than the 5% off). Well, that's when I said, 'thanks, but no thanks!' I am so glad I did, because I would have just gone through even more grief if I had placed the order, just as numerous others did that made the mistake of ordering from such a sham company. Time to wake up Carid; social media and sites like this make it impossible to keep your attempts at swindling consumers a secret any longer!