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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Placed order over the phone at 11:45pm. I was surprised that there was someone available to take my order. Everything went smoothly. Now I'm just waiting for my order to ship.
I buy from major retails so that if there is an issue I will have the option to return. Buy someplace else
Took five months 2 receive the grill sent the wrong part and asked me to take a million pictures in order to return it managers suck and tried to speak over me and get pissy with me don't waste your money horrible company
Dear Roy,
Thank you so much for letting us know about this issue. I will gladly look into it and find a solution for you. Please let me know your order number.
Sincerely,
Consumer Relations Team at CARID.com
Great customer service, fast to ship, and great selection of parts. Always have had answers to any question and will help you out in every way they can
Dear Gene,
Thank you so much for your feedback. This situation is very frustrating, however unrealistic, the only reason when you would not be refunded in full is if the item was ordered for the wrong vehicle. I will be more than glad to look into this issue to find a solution. Please provide me with the order number here.
Sincerely,
Consumer Relations Team at CARID.com
I have not come across customer service like this in a long time! Luis was very polite, respectful and answered my questions! Will be ordering soon!
Sonia was professional and courteous during my purchase of custom made floor mats for my corvette. She was very helpful in making my decision on what color and logo that would look nice in my corvette. Sonia was very easy to talk to during this whole process. Sonia definitely needs to be commended on a job well done.
I ordered a part tha t did not ship when promised. I cancelled the order and two days later they charged me and shipped the part. The part was damaged because the vendor BENT the part to fit it into a smaller box. I had to contact the BBB to get my refund because CarId said it would take at least 120 days! Do not buy from them! Customer service is rude and will not work woth you at all to resolve issues!
Dear Monty,
Thank you so much for your feedback. It sounds a bit strange, since the only time when a client is charged, is when client is placing the order. I will gladly look into the issue if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
I bought a bumper for my car from Carid after receiving confirmation that it was the exact fit for my car from the sales person i was dealing with. The bumper i received didnt even come close to matching my cars! After calling Carid, the first thing the guy on the phone asked was whether i signed for it! I guess he wanted to pin the return shipping charges on me. That should have been the least of his concerns! Fortunately, i had elected to pick up the package myself from Fedex and had time to take pictures of the part and promptly rejected it.
In conclusion, please do not ignore all these reviews, I have, through the hard way confirmed their reliability. Take your business elsewhere.
Dear M. M.
Thank you so much for your feedback. I am terribly sorry you have faced a fitment issue. By no means are we trying to push the shipment cost to you. Not sure why the agent asked this information. If you cold share your order number with me here, I would be more than happy to look into this issue.
Sincerely,
Consumer Relations Team at CARID.com
Terrible service. Terrible quaility products. They managed to screw up MY order and yet they won't let me return their mistake. Go somewhere else!
Dear Megan,
Thank you for your feedback. I am terribly sorry to hear there was an issue with your order. I will gladly look into it and will do my best to find a solution, if you share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
Don't buy from this company. They are another hollow corporate shell that doesn't care about their customers. If you buy a part and have a problem... YOU ARE OUT OF LUCK. I lost $88!
Dear Good,
I appreciate your sharing with us. I am truly sorry you have faced an issue with the order. If you could give me your order number, I will be more than happy to look into the issue.
Sincerely,
Consumer Relations at CARID.com
I wish I could say I had a good experience with CARiD. I purchased a radiator for my car. It took 7 days to arrive and when it finally arrived I installed it and it leaked very bad. I had to order another radiator from Amazon since I was without a vehicle and received it within 2 days, installed it, and was up and running.
After contacting CARiD by phone since the website has no provisions to receive a refund for a defective part... only replacement. I was on hold for 15 minutes... then was told I had to take pictures of the defect that they have to send to the manufacturer for review. Also I had to pay for return shipping. This is a radiator that leaks, what will a picture tell. Well, they got what they wanted. I politely hung up and chalked it up to a loss.
Hope you all have a better experience, but some of the product appear to be poorly made with little quality control in my opinion.
Dear Mike,
Thank you so much for your feedback. I am terribly sorry you had such an experience. It looks like it was a defective item, we could handle it differently. If you could share your order number with me here, I would be more than happy to look into the issue.
Sincerely,
Consumer Relations at CARID.com
I screwed up when ordering my seat covers and clicked on a different style material than what I really wanted and didn't realize until the next morning. I called customer service and he went above and beyond to make sure my order was changed and that I wasn't double charged. Great job!
Absolutely terrible website. Should've learned my lesson when they shipped my older brother a pair of broken cheap Canadian tire brand headlight bulbs when he paid for more expensive bulbs and was insanely mislead. They took 42 days to arrive to his house. I ordered a 3rd brake light for my truck, a simple little piece of plastic. It's has already been over a month since I've ordered, trying to get through to someone to see where the hell my package is and all I keep getting is "we are looking into it" and "please allow 24-48 hours for a reply" and that has been two weeks now. 24-48 hours to them must mean DAYS not hours. Sick of it. Demanded a full refund and haven't gotten a reply.
Dear Tarren,
Thank you for your feedback. I am terribly sorry you have faced such an issue. I am guessing you are ordering from Canada, and the item might have stuck on the border. I will be more than happy to look into this issue, if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
The order number is *******. Confirmation email was received on Wednesday that the cancellation was processed and final step for refund was under way. Then received an email on Friday that the order was shipped.
Dear Noel,
I really appreciate your sharing with us and letting us know about this issue. I looked into the issue and found a solution to this situation. Please check your inbox, I have sent an e-mail with details and further steps.
Sincerely,
Consumer Relations Team at CARID.com
ApologeticI initially called to place an order. I was given the run around about the shipping date. It took longer than I needed to get the part. I called to cancel the order. The next day I received an email that the order cancellation has been processed and I will be receiving a refund shortly. Two days later I get an email that the order has shipped. When I called back, I was told that they will refund me the cost of the item minus the shipping cost. I complained to the customer service supervisor who was not very apologetic.
I had an issue with an order, so when I called to speak to a representative about my issue, she was fast, courteous, understood my problem, gave me a quick resolution and took care of all my issue without hesistation! I was very happy with everything! Will definitely be a returning customer! THANK YOU!
My service I received from Jeremy was exceptionally excellent and I will defiantly be ordering again
I am a new customer of CarID, and after this experience I will definitely look to CarID for future purchases. I dealt with a great customer service representative named Aziz, who was polite, efficient, and a great communicator. I was completely satisfied with my experience, and encourage others to check out CarID before making their next purchase.
I've been buying stuff from this Carid for years and the more I purchased from them, hoping they'll get better is the more they suck. They sent me the wrong headlights for my Cadillac EXT, wrong bulbs. After spending 45 minutes on the with them explaining I wanted to buy new rotors and brake but beg not to sell me pads that are dusty, I was told that what I'll be getting was nothing but the best.Man, did they lied to me. The brake pads are so freaking dusty and squeaks nonstop. Took my truck back to the mechanic, watched him removed and checked the pads, nothing but dust. Had to pay him again. Called up Carid and was told to take the wheels off and take pictures and send to them to troubleshoot. Now I have to pay agai. SMH. How the hell does a picture troubleshoot a squeaky sound? I'll go to AutoZone next time. CariD SUCKS
I have (3) vehicles and 90% of my after market products came from carid. I have ordered dash covers, sun screens, mirror covers, chrome siding, splash guards, mud flaps, floor mats, you name it i bought it from carid.if i had anymore places to put stuff i would order from carid. When i called to clarify an item they took my order right over the phone and gave me 10% discount right then and there.
I order a set of rims, wheel and locks it took them 3 weeks to ship to me and another week for me to receive them on top of that they came back all dirty.one of the wheels have a slow leak. Charge me for locks I never receive and now they said that I don't need them so why charge me for the locks.it's has been a nightmare with this company. I will not recommend them to no one - 0stars
Dear Sam,
Thank you so much for sharing your experience. I am truly sorry you had to face this issue with your order. I will gladly look into it and try to resolve it, if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris,
I am sorry you have faced an issue with the order, however there is no need giving misleading information. Naturally you can and should open the box in order to inspect the item. If there is any issue, we will solve it. Please let me know your order number here, I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com