CARiD

If I could have given a NEGATIVE 5 Star review, I would have. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.

I bought some Spyder® - Chrome Halo Projector Headlights with LEDs for my 2012 Ford Focus SE with Sports Package on 3/20/15. First I ordered the wrong part and they quickly offered me a refund and charge me the difference and ship the correct parts out and received them quickly and undamaged. I tried to adjust the headlights and the adjusting bolts wouldn't move the lens to make the headlights point in the right place. I took them to the place I bought the car from and they too couldn't adjust the lights. I finally took them to a collision center to have them adjusted and still couldn't get them to adjust. I read some reviews about Spyder headlights took a lot of turns too make the lens move, so I tried and nothing. I finally read more reviews to find these headlights commonly come stripped and taking apart the headlight was the only fix, which of course avoid any warranty on the lights. I called to have the lights returned and a refund on the lights or even an exchange and I have a life and being on hold for three hours is ridiculous and hard for me to fit into my busy schedule. I tried the online return process and it didn't have my reason for return and wasn't very helpful. I tried the online chat and they couldn't processes the return and said I needed to call. I recently loss my job and now have plenty of time to call and I finally got a hold of someone very quickly this time. I asked if I could return the product and they said no the thirty days has expired and the company has a very strict return policy. I asked if I could exchange them for something else and was also denied. I finally asked if I could use the one year warranty and again was denied. I'm glad I use paypal for everything I purchased as they were able to get me a return process and my money back. I will never do business with them again as the return policy is ridiculous and won't even exchange the part for a working set.

I'd bought a few parts from this outfit in the past without incident.

Last week I placed an $1,100 order for 17 cases of filters. They accepted the order indicating everything was in stock and would be shipped. Couple days later get a call; only 5 cases are in stock; 12 are on backorder... for at least a month or more.

I needed to check on timing before deciding what to do. Yesterday I called them back and very clearly said-ship the 5 cases you have and cancel/refund the 12 cases on backorder. I will have to find another source for them--can't wait over a month.

The csr said she understood and put me on hld t process the refund. When she came back she said she'd called the distributor to check on status and they'd get back to her w/in 24 hrs re. The back-order issues.?! #$#@$$!. What did she think she was doing. That ship had sailed. I then - even more clearly - reiterated that I wanted the back order parts canceled and did want the in-stock parts shipped... in other words a partial cancellation. She put me on hold for 5 more minutes and in fact did process the partial cancellation... or so she said.

I got 2 emails. This evening I read through them carefully and discovered that they cancelled the ENTIRE order. I have no inbound parts... though no one at CARID felt moved to tell me this.

I called the call center and got a bunch of gobbly-gook. I got off the phone having no idea how this got screwed up.

Add to this the fact that the call center reps must be sitting in each other's laps. I could hardly hear the CSR because of all the background cacophony of the other reps. It soounded like what I imagine these sketchy stock brokerage pump and dump bucket shops must sound like.

What an amateur operation!

Okay, so at first I had heard good things about CarID, things like "they have parts for you truck that you won't be able to find anywhere else" so naturally I take a look. Indeed I did find tailights for my 1994 F-150 that I hadn't noticed on any other site. I immediately pull out my card and purchase them, but I noticed on the page that it said I wouldn't receive them until May (I ordered in February) time goes by and may comes around. I E-Mailed CarID and received a notification saying that my lights would ship out on the 1st of June, not a big deal since I am a patient person. June 1st comes around and I get another E-Mail saying that the shipping date had been pushed back until the 7th, still not a big deal. Well today, the 9th of June, I get a phone call from Ivan, saying that the shipping date had been pushed back to MID JULY. YOU MEAN TO TELL ME THAT I HAVE TO WAIT NEARLY HALF A YEAR TO RECIEVE SOME TAIL LIGHTS?! IVE ORDERED RIMS AND TIRES AND GOTTEN THEM WITHIN A MONTH. Long story short, if you appreciate your sanity, don't order from CarID. They have led me around the block for months now. Whenever/ If I ever receive my lights, I will update this post regarding the quality of the lights. And they better be pretty dam perfect if I have to wait 5 months, VERY UPSET WITH CARID

I ordered 4 wheels and tires, mounted and balanced, for over $4K. I received them with cheap "Snap-In" valve stems that were NOT the aluminum "Clamp-On" type specified by their advertisement, and though they looked like crummy discount garbage (ugly black, and FAR too long for the application), I couldn't afford having my vehicle out of service any longer to send them back for the correct parts I purchased to be installed, so I soldiered on.

Three weeks later, I was forced to take the vehicle to a mechanic to see why 3 of the new tires were losing 2-4lbs of air per week, and one wheel 5-10lbs OVERNIGHT. $140 and one new valve stem later, my mechanic informs me that the remaining 3 valve stems are also defective. THAT'S FOUR DEFECTIVE VALVE STEMS NOT OF THE TYPE ORIGINALLY SPECIFIED. CAR ID's solution to this issue?..."Here's a $90 refund, and four new valve stems." TOTAL SLAP IN THE FACE.

But wait, there's MORE! After waiting 3 weeks for the delivery of the replacement valve stems, I come to find out that the 4 cheap-$#*!, incorrectly installed, and defective "Snap-In" valve stem & TPMS sensor are each one-piece units, while the correct "Clamp-In" valve stem replacements are a two piece setup. Soooo... after yet ANOTHER another frustrating song and dance with CAR ID, I HOPE to get, in a MINIMUM OF ANOTHER 3 WEEKS, the TPMS sensors specific to the new "Clamp-In" valve stem units THAT WERE SUPPOSED TO BE INCLUDED WITH THE REPLACEMENTS!

NEVER AGAIN! NEVERAGAIN!

Onyx
185 Hudson St Harborside Plaza 5 14th Floor
Jersey City, NJ *******

BBB Complaint ID: *******
Ripoff Report: #*******

On 9/25/2020 I ordered a TYC® - A/C Condenser Fan Assembly Order Number: ******* of the amount 46.46. I received the part and found out I had the wrong part and put in for a refund. This was the following dilemma I went through:

1st call: 10/2 - 745pm -est - Called to verify the item was received by the manufacturer. I shipped it via ups 10/1 - item was received.

2nd Call: 10/6 - 456pm -est - Inquired about the status of refund and was told it was sent RMA dept for a refund of 35.50 less 10.96 for shipping.

3rd Call: 10/8 - 1126am -est - Inquired about refund and was told it would be on my bank statement within 3 days. Did not happen.

4th Call: 10/13 - 1010am -est - Inquired about refund and was told it would be on my account the next day. Did not happen. I told them I would be making a complaint with the BBB.

I would like a refund of $35.50 placed on my bank account immediately. The customer service may make promises but I have seen no attempt on their part to refund my money even though they have their item back unscathed. This is fraud plain and simple. I have heard excuses from them based on covid but the complaints I have researched have been going on since 2016.

I ordered a set of car mats, and their e-mail acknowledgement stated they would ship them on April 25th. On Wednesday, April 20th, my husband surprised me with a set of car mats, so early on Thursday, April 21st, I called to see if I could cancel the order. The first person I spoke to said she thought I could and had me speak to their shipping department just in case. That individual also said he would make sure the order was canceled. On Saturday, April 23rd, I received an e-mail message stating that the order had SHIPPED. I tried to call them, but I received a phone message stating their offices were closed but I could call back during normal business hours of 8 to 5 ET Monday through Friday. I live in Los Angeles, 8 to 5 eastern time is 5am to 2pm. What a joke.

I did manage to send an e-mail, but after 5 e-mails I was told that I could not return the items or refuse the shipment, but if I destroyed the carpeted car mats (all 4 of them) and sent them a digital picture showing they were destroyed, they would be very happy to refund me 50% of the cost. ARE THEY KIDDING!

I have filed a complaint with the Better Business Bureau and am awaiting the results.

Bottom Line - I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN, AND I STRONGLY SUGGEST YOU DO THE SAME.

CARID is sub name the parent company is ONYX (which I did nor know until I filed a complaint with the BBB). Ordered a set of wheels and tires on 9/12/20. Suppose to ship on 9/28/2020. I called a week prior to that? Why so long and was told that was asap. I tried to cancel and the tab on their website to request cancellation does not work! Good luck getting someone on the phone! I called on the 28th and was told I would get tracking info shortly, nothing! Called numerous time and you stay on hold more than an hour. One time after holding for an hour, message came on and said I was calling after BZ Hours, its was 10:30 AM. Finaaly got someone and requested to speak to Super, could only lease a message.
Super called the next day and flat out Lied! Said the tires and wheels ahd been received by their warehouse and were being assemlbed and I couls not cancel and would get shipping info in the next few days. Not true and it only takes 45 minutes to mount and baalnce a set but it takes a few more days to ship? Made a complaint to AFFIRM for a charge back but i'm sure they are affilited and the told me two weeks for them to make a decision on wether to make a charge back. IO took that as to give ONYX time to comply with the order. I filed a complaint with BBB. ONYX refused to cancel and overnited the wheels and tires on October 6. I reluctantly accepted them. Everyone that I talked to during this process LIED! I will never do business with ths company again and advise you to avoid them! This is a brief synopsys, actual was worse than what Iv'e written.

I PURCHUSED A $356 REAR LIGHT BAR FOR MY 2022 CHEV SILVERADO AFTER CUSTOMER SERVICE ASSURED ME THERE WOULD BE NO PROBLEM RETURNING IT IF I WAS UNHAPPY WITH THE LIGHT BAR... AFTER THE INSTALL, I NOTICED THAT THERE WAS SEVERE INTERFERANCE WITH OUR COMPANY TRUCK 2WAY RADIO. AFTER CALLING REPEATEDLY, AND NEVER GETTING A CALL BACK, I WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM OF WHITE NOISE INTERFERANCE WITH 2WAY RADIOS... IF THEY HAD PUT THAT IN AN AFTERNOTE WITH THE DESCRIPTION, I WOULD HAVE NEVER PURCHASED THE LIGHT SYSTEM. SO LONG STORY SHORT, I ASKED TO RETURN THE LIGHT BAR THE NEXT DAY AND WAS TOLD THAT SINCE IT WAS INSTALLED, IT COULDN'T BE RETURNED... SO MUCH FOR THEIR SATISFACTION GUARANTEE... I WAS A GOOD CUSTOMER OF THEIRS FOR YEARS AND COULDN'T BELIEVE THAT AFTER COMPLAINING THEY SAID THEY WOULD EMAIL ME A RETURN SLIP TO SHIP IT BACK FOR A REFUND... NEVER GOT THE RETURN SLIP... I'LL NEVER BUY ANYTHING FROM CARID AGAIN AFTER SPENDING 1000'S OF DOLLARS WITH THEM IN THE PAST... I DO NOT RECOMMEND CARID DUE TO THEIR HORRID CUSTOMER SERVICE AND FALSE ADVERTISING.

I have been through hell and back dealing with this Carid AKA onyx company customer servive. Order a Gear rim with silver letting, i spoke to product specialist name mike said we have and told him about the other rom it had to match. He said no problem week later rim arrived with black letterings try to get silver they said manufacturer discontinued it BS. I saw it on other sites. I also bought the weathertec floor liners only sent the rear ones, i called the dumb $#*! customer service and they said it was shipped. Still waiting like an idiot. Call my credit card. I also file a complaint with BBB it goes no where because they paid the government off in taxes. I SHOULD'VE READ ALL THE NEGATIVES REVIEWS AGAINT THEM. My bad. I will never buy cral from them. I ordered a jack from EXTREMETERRAIN.COM and it was missing a bolt and a part was scratch in shipping immediately they sent me a replace part. Great customer service... A rated... i cant give carid a 0 because is not in the available. As of today may 24 im still waiting for my front eeathertech liners for my jeep. Carid really sucks. Today i had a replacement jeep bedliner bought from Amazon had an issue with one item immediately was sent a replacement. I dont know how Carid stays in business with such low customer ratings

Updated 9/6/22: Whatever issues I had with CARID have been resolved as they did the right thing and refunded my purchase. As such I would consider ordering from them again as they have regained my trust. Thanks!

I bought a set of Spyder headlights for my truck from CARID and was told by one of their sales reps in an email that they'd fit my truck. Well they didnt fit so I asked to return them. First they told me I ordered incorrectly (despite their own sales rep sending me a link to these headlights telling me they fit my truck) and they wouldnt process my return. After complaining and waiting another two weeks they finally sent me a return label. Two week later I was told they coudlnt process my refund because the vendor said "the lens was scratched" which is complete nonsense. My mechanic buddy and I knew immediately upon opening the box and comparing my headlights to the SPYDER lights that they wouldnt fit so right back in the box they went and I personally wrapped them in the original packaging and sealed the box so it could survive anything. They doubled down on the lights being damaged and denied my return again. I CRIED because I needed that money to get the right headlights. I have no doubt neither CARID or Spyder ever had any intention of refunding my money. Then to make matter even worse they sent me an email telling me theyre going to charge me to ship the headlights back to me! In all my years of buying things online I've never had such a horrific experience buying anything. These people are just bad businessmen who think its OK to just take your hard earned money and let YOU take your chances on being able to return the product. THINK TWICE... no think 10 TIMES before ever ordering from them.
PS. The headlights were sent back in the exact condition they were received. Regardless I'd never be in this situation if their sales rep hadn't recommended these lights for my truck! Bad customer service all around AND I'm out $526.00 no matter how they spin it.

CARiD is the company. I ordered rims and tires back in the beginning of October. It's now the middle of January and I still don't have a complete order delivered. I initially received all four rims and tires and three were damaged. I was told to repackaged them which cost me $46 for materials. I repackaged them and sent them back. After several weeks I finally was told I would be recovering the replacements. Five weeks later they sent me three back with two of them being damaged. At this point I have two good rims and tires and once again I had to repack and send of two rims. Month in a half later I receive two rims and tires. One of them having a small scratch I decided to keep that one and send the dented one back. I waited two weeks for them to pick up the last rim and waited another month for them to send back the replacement. Before sending it they email me telling the order has been fulfilled and they currently don't owe me another rim. Furious, I called them and was on hold for over an hour when they told me they would contact me when they figure it out. Three days later I get a notification that a tire sensor was on its way according to the shipping label. I call and to verify and they had to resend me the correct order. It's not mid January and I receive my final rim and tire with the incorrect tire pressure sensor. It's complete different then all the others. Cosmetically it stands out like a sore thumb. The only one of the pair. Also the rim is damaged just like the other rims prior. CARiD claims it is the shippers fault. I know for a fact they are scamming UPS. Ever package that sent that packages with shrink wrap cardboard and box tape. The outside was NOT damaged in anyway but yet they insist on filing a damage claim with UPS. I can't sit back and allow CARiD to fraudulently filing damage claims agains UPS. I have tried to speak with someone in charge at CARiD but they never let me. Something need to be done. Tried to upload a ton of pictures but the format won't allow me to.

I initially made a purchase on Aug. 28th. Received a delay notification on Aug 31st saying that the shipment was delayed and a new estimated ship date was Sept 2nd. On Sept 3rd I sent a status request and contacted them in the afternoon on Sept. 6th since I hadn't heard back from them concerning my shipping info. Considering they didn't have an update for me, I submitted a cancellation request. To which they said it takes 3-5 days to process which is ridiculous since all that is required is an email or a phone call, but with no tracking info I figured this wouldn't be a problem. Come Thursday morning Sept 8th I find I have received 2 emails in the middle of the night; the first at 2am with tracking info and the second from customer support at 3:08am saying that my cancellation couldn't be processed before the manufacturer shipped the item.

Come to find out from the tracking info the item shipped on Aug 30th (label was created) and was picked up by FedEx on Sept 2nd. So it had already been shipped on the day they projected which means they had shipping info and just decide not to provide it. I doubt a reputable company like Megan Racing would fail to supply them with tracking info for the customer. So they knew all along and just didn't deliver my tracking info until after the product, that I no longer wanted, had already been delivered. See photos below.

I will never order anything from them again. I wish I could prevent anyone else from ordering from here again to prevent them from frustration and wasting their time and money.

I bought a dash kit for an Acura MDX.
# 1 - some pieces didn't fit
#2 - Contrary to the description, there is NO wood in this kit. I's all cheap plastic.

I have spent 3 weeks trying to get a refund on a defective product.

They refuse to accept their responsibility and offer no refund or return "unless the item is unopened and in original condition". So how do you find-out if a product is defective unless you open the box and install it?

This is the worst customer service I have EVER encountered. They lie, and operate in bad faith.

STAY AWAY FROM THEM!

Carid C wrote: -------------------------
Yves,

Thank you for getting back to me. I looked into your profile and figured out, that the product was installed, therefore we did not let you return it. In your review you never mentioned that the product was installed. You said it was just opened.
I am sorry, but the dash kit cannot be returned after it was installed.

You were also having the fitment issue. The new piece#25 (the cup holder piece) will be shipped to you on the 21st of December. The manufacturer is currently revising its design and will ship the bran new redesigned item.

As for another piece#20 which did not it, it was placed incorrectly. It needs to be installed underneath the round center button.

My Reply:

Since you are offering corrected replacement pieces, you are obviously admitting the product is not right and therefore would have to be installed for the defect to be noticed.

Furthermore, the item being wrong as you admit, it has to be returned to the manufacturer for modification. So either way, installed or not, my product is wrong, and you cannot sell it to another customer, whether installed or not.

When you say the #20 piece should be installed under the center button, you obviously don't know what you are talking about. It absolutely has no place there.

Last but not least - you are not addressing the main issue - the description says REAL wood, when in fact the product has no wood whatsoever.

So I don't care about the replacement pieces.
I will not install this overpriced junk in my car.

When the ad and the description says WOOD, I expect wood, and if it's plastic, I expect a REFUND with no argument.

I will update my revue and I WILL get a refund, one way or another.

BTW - don't believe the "good" reviews - they are obvious fakes.

Note: i tried uploading the receipt but couldn't but the order # ******* MADE ON 10/5/2022

I am never coming near this company ever again. I bought a driver side upper control arm for my Chevy suburban and the wrong one was sent over. When I called today to request an exchange i spoke to "Bel" and from minute one she had an attitude and was trying to hold me responsible for ordering the wrong part. However, all i could do while making the purchase on the website was put my truck's info and verify that it was a fit which i did. While talking with "Bel", she didn't want to believe that it was the wrong part so had to look up the SUK# for the part to proof to her that it was the wrong part. Then eventually she agreed to start the return process but still charged me a restocking fee and that's where i lost my mind because it was their fault in cataloging the product wrong in the 1st place. Not to mention she was too damn ghetto with me on the phone so i couldn't take this kind of attitude and i asked for a supervisor or manager and she wouldn't let me talk to one. So, i hang up and called again and Jane answered this time. She was nice at first until she realized it was a return then her tone changed as well but wasn't as bad as "Bel". Long story short, i had to ask for a return at this point as they made it clear that they wouldn't even consider owning up to their mistake and was forced to start the return process in order to get the majority of my money back. Clearly, they lack of any decent customer care. I have 2 cars and always buying parts but never had to deal with this kind of unprofessionalism. I understand if i had a change of heart about the purchase then ya i ll own up to the restocking fee but it was clearly a mistake on their end.

Absolutely terrible experience. If I can give them negative stars every opportunity, I would the whole company was absolutely horrendous. I placed an order on MAY 1ST With COVID-19, I understood. However, when I got the rims and wheels and took it to the shop for a wheel balance just to find out that one of the wheels was cracked, I sent back the rim and every time I call is the same answer. After 6 months waiting only to be told that they are waiting to hear back from the manufacture of this wheels. The staff was incompetent.
One time that I call a guy by the name of Stanley told me that I would get an answer within 30 minutes. It was just a lied. He was very rude on the phone when he could have told me the true about was going on with the rim. He just wanted for me to get off the phone. I have asked to speak to a supervisor but there is NEVER one available
POOR CUSTOMER SERVICE.

It got to a point where I just accepted that I won't be receiving the rim, But I will be doing reviews about this HORRIBLE company weekly so that people will know not to buy from this company. BELIEVE ME I WILL EVERY TIME I WILL POST IT IN EVERY SITE THAT I CAN.
I will also send and email to their CEO Steven Royzenshteyn about the employees that this company has and their HORRIBLE customer service.

Absolutely the WORST experience I ever had. No wonder they are pretty low in rankings in the auto sector. If you are ever getting rims or tires, make it a mission to NEVER order from CarID. Rude, misleading staff, poor customer service, and poor communication.
DONT WANT TO APOLOGIES, I HEARD THEM EVERY TIME I CALLED. THAT WAS THE ONLY THING THEY SAID...