paul e.

Updated 9/6/22: Whatever issues I had with CARID have been resolved as they did the right thing and refunded my purchase. As such I would consider ordering from them again as they have regained my trust. Thanks!

I bought a set of Spyder headlights for my truck from CARID and was told by one of their sales reps in an email that they'd fit my truck. Well they didnt fit so I asked to return them. First they told me I ordered incorrectly (despite their own sales rep sending me a link to these headlights telling me they fit my truck) and they wouldnt process my return. After complaining and waiting another two weeks they finally sent me a return label. Two week later I was told they coudlnt process my refund because the vendor said "the lens was scratched" which is complete nonsense. My mechanic buddy and I knew immediately upon opening the box and comparing my headlights to the SPYDER lights that they wouldnt fit so right back in the box they went and I personally wrapped them in the original packaging and sealed the box so it could survive anything. They doubled down on the lights being damaged and denied my return again. I CRIED because I needed that money to get the right headlights. I have no doubt neither CARID or Spyder ever had any intention of refunding my money. Then to make matter even worse they sent me an email telling me theyre going to charge me to ship the headlights back to me! In all my years of buying things online I've never had such a horrific experience buying anything. These people are just bad businessmen who think its OK to just take your hard earned money and let YOU take your chances on being able to return the product. THINK TWICE... no think 10 TIMES before ever ordering from them.
PS. The headlights were sent back in the exact condition they were received. Regardless I'd never be in this situation if their sales rep hadn't recommended these lights for my truck! Bad customer service all around AND I'm out $526.00 no matter how they spin it.