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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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This was my first purchase from CarID. I've known about them for a while.The guy Jamie from customer service assisted me and went through different sear covers for my car and took my order.
The vendor said fit my carJodi (from Customer Service) what would I would consider above and beyond to try to rectify the problem they dealing with the vendor who was clearly wrong - Very impressed with her.
I was doing research to find the best price and had put the carid listing beside an ebay one and went with the carid because it listed the shipping as 0.00 which was not the case as listed on the order page displayed. I'm sticking to ebay from now on.
Worst customer service to deal with. Period. Ive ordered brakes over 2 month's ago and they dont reply to anythimg you send and very limited hours
Dear Michael,
Thank you for this feedback. We are sorry to know, that brakes you ordered with us happened to be on backorder. We do apologize for all inconvenience this shipping delay had caused to you. Can you please get back to us here with your order confirmation number? We will gladly provide you with the available alternative products.
Sincerely,
Consumer Relations team at CARiD.com
Very knowledgeable. Customer service knows how to get you your parts you need. Great prices on your equipment. Will shop here again!
Had a little problem with my order and Tony J solved my problem right away and got my order going right away! Thanks Tony
Everyone has been above and beyond. Would definitely recommend them and buy from again! The customer service is superb and so rare for these days.
I needed to return a product. The customer service was very understanding and guided me thru the steps.
Placed another order with CARiD and I must say that I love this site - Molly's quick help was most helpful and so looking forward to my order, keep up the great work Molly!
I dealt with a customer service rep named Alex who was extremely courteous, and had plenty of knowledge of his products and their stock of said products. I highly recommend CarID to anyone looking for additions to their car!
ORDERED UPPER CONTROL ARM FOR 2003
SL 500 FOUND OUT I DID NOT NEED PART.
CONTACTED CARID CUSTOMER SERVICE REP
STATED NO PROBLEM. EMAIL MAILED ME RETURN
LABELS VIA UPS NO CHARGE AND CREDITED MY
CREDIT CARD... EXCELLENT SERVICE
Excellent service and customer friendly,,, a rep by the name of Juan provide best service i ever had and ( showed) customer service.
Thumbs up juan and keep up the excellent work.
This place is a joke. Sends me wheels without hub rings. Who does that? Note. All Jettas require hub rings. Called customer service everyday for 4 days and was told that we should have them the next day. Week later and no rings. Asked for a manager and no call to date. Requested to return products and told me I could not. Cancelled through my credit card company since they did not deliver the full product. What a waste of time. Run away!
Hello Ernesto,
Thank you for taking time to post this feedback and for letting us know about the issue you had encountered with. We are sorry to know, that the order came incomplete and that you had to spend that much time to get the issue resolved. Please get back to us here with your order number. We want to get this addressed.
Sincerely,
Consumer Relations team at CARiD.com
I ordered headlamps for my 2000 Dodge, Durango. They guaranteed fitment. Totally opposite there were gaps on both sides of the headlamps. The beams were insufficient. Very difficult to adjust. I required an auto shop to install them. At the end of the installation realizing that they didn't work properly I requested an RA and any consideration on car IDs part. I spent $150 to have them installed and adjusted. It wasn't an easy installation. It cost me another hundred dollars to have them removed in the original headlamps replaced onto the Durango. The originals as bad as they were provided better light than the ones I ordered. Customer service was difficult to reach. I was on hold for a very long time the two or three times I tried to get through to them. I provided them with pictures of the bad fitment and to this day months later they're still offering the same headlamps which are very dangerous. On top of that they don't fit properly. The part number is 2lhp dak97jm tmi, I would stay away from this Chinese manufacturer. They misrepresent their product. In car ID does nothing about it. At the end of spending $250 over this episode and receiving an RA 17 days after I filed my complaint they offered me a $35 gift certificate. Car ID needs to go to Amazon fulfillment school it's very obvious they don't care all that much about their customer base. It's just a numbers game for them. Buyer beware.
Dear David,
Thank you for posting this feedback. We are sorry to know, that the headlights you purchased with us did not meet your expectations and you had to take them off and ship them back. We do apologize for all inconvenience caused to you during this transaction. We want to look into your profile and to report this issue to the manufacturer. Please reply to this comment with your order number.
Sincerely,
Consumer Relations team at CARiD.com
On May 27,2017 I ordered rims from CariD. Shipment was promised on May 30, then on June 2, then on June 5 and on June 6. By this time I attempted to cancel the order.
They refused to cancel the order, even though their site claims you can, but there is the feature do do so does not work. Feel robbed.
Hello John,
Thank you for sharing your shopping experience. We are sorry to know, that the rims you ordered with us were not shipped in time and we do apologize for all inconvenience this matter caused to you. Unfortunately, we cannot cancel the wheels and tires orders. Please get back to us here with your order confirmation number and we will gladly check what can be done for you in this situation.
Sincerely,
Voice Of Client at CARiD.com
CariD was very helpful when placing an order for my Centric Rotors, the sales rep was very quick and processed my order few minutes after. I would recommend this place when ordering your parts!
Great place to shop and they strive to ensure that you are satisfied which I found very refreshing in todays world
You would be better off making your own parts. They sent me the wrong headlights(cheaper BTW) when I called in, I was told that my part was not in stock. They shipped me a cheaper part without contacting me first and didn't refund any money. The other item I ordered was wrong as well, nothing like the picture. I could go on for days about how many times I called to fix this or how they messed up the return process as well. It's been over two weeks and still trying to return items! STAY AWAY from this company!
Dear Ryan,
Thank you for letting us know about the issue you had encountered with. We are truly sorry to know, that the cheaper product was shipped to you without your authorization for that. We do apologize for all inconvenience that mistake had caused to you. We will gladly take a look into your order and resolve that unpleasant situation. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client at CARiD.com
I called with questions on a return I didn't have mailing address order number or part number and the phone rep was able to get all information with me providing her little to no info great work
I had ordered front grille for my nissan xterra and later on that week, a buddy of mine has one he wanted me to have. I had to cancel the order at Carid. I spoke to Rosa about it and sincerely assured me that I can get my fefund. I was glad everything had worked out but more glad about her professional customer's service skills.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joe,
We want to first apologize for all inconvenience caused to you during this transaction. We want to look into your profile and check if we can honor the free shipping on the product you are interested in.
Sincerely,
Consumer Relations team at CARiD.com