CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Easy ordering. Website provides information on product fitment and application.
Notched for the tail lights sockets were located in the wrong position. Had to modify to get the tail light to fit without the sockets hitting the body of the truck.
James, thank you for sharing your experience with the tail light fit. We appreciate your feedback and dedication to paying close attention for proper installation efforts. We're always striving to deliver the best possible products, and input like yours is invaluable to improving those details.
Thank you,
Consumer Relations
Worth while large selection very fair prices just a long review process very pushy on using certain number of characters.
Troy, thank you so much for your thoughtful feedback and kind words about our selection and prices. We're glad overall you had a good experience and truly appreciate your understanding regarding the review process. Your input encourages us to keep improving everyday!
Thank you,
Consumer Relations
So far everything I ordered was right on key and shipping was right there also so excellent job
Dwayne, thank you for your kind words and for taking the time to share your positive experience. We’re delighted to hear your order arrived just as expected and on time. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Need to request a cap for water windshield wipers container.
Hi Lydia, thank you for sharing your thoughts with us! It’s great that you’re reaching out to a professional to get exactly the right part—please let us know if we can help clarify anything or provide trusted referral options. Wishing you the best with your repair!
Sincerely,
Consumer Relations
Quick and easy, good value and I know you get stuff send quick
Thank you so much for the kind words, Stanley! We’re thrilled to hear we could be your “lifesaver” with quick delivery and great value. Looking forward to serving you anytime you need it!
Sincerely,
Consumer Relations
Easy shopping experience and clear understanding of the parts.
Carlos, I’m thrilled to hear that your shopping experience was easy and the parts were clearly explained. We appreciate your feedback and hope to help you with your next project!
Sincerely,
Consumer Relations
Great experience, thank you, I dont type nuch so dont mess it up by reauiring 50 characters here. You should fix that, Im retired IT
Jonathan, thank you so much for your wonderful feedback and honest tip! We truly appreciate you taking the time, retirements from IT sound well-earned – simple impressions straight from the source are just what we need. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Fast and easy to order. No problems. I will order products again and suggest others to do so also.
Hector, we're thrilled to hear your ordering experience was smooth and hassle-free. Your recommendation means a lot, and we're committed to providing you with reliable service on every future order. Please don’t hesitate to reach out if there’s anything else we can assist with!
Sincerely,
Consumer Relations
I was looking around on other sites and this place had it the cheapest. Also didn't have to wait that long for it to come in
Thank you so much, Maria, for your kind words! We're thrilled to hear that you found a great deal and received your order quickly. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
No concerns. Product ordered was installed without issue on the 2011 dodge avenger
Thank you so much for sharing your great experience, Lori! We're thrilled to hear the product fit perfectly on your Dodge Avenger hassle-free. Your feedback truly brightens our day and motivates us to keep providing top-quality items.
Sincerely,
Consumer Relations
First time using was great product came quick and fit, will use to purchase again
Thank you so much, Dakota! We’re thrilled to hear your first experience went smoothly and that the product was a great fit. We look forward to assisting you again on your next purchase!
Sincerely,
Consumer Relations
Great products at great prices and excellent delivery service!
Thank you so much, Richard, for your wonderful feedback! We're delighted to hear you had a great experience, and we truly appreciate your support. Looking forward to serving you again!
Sincerely,
Consumer Relations
Muy bueno los fenders como los originales muy buena calidad precio el acabado es magnífico 5 estrellas todo llegó muy rápido
Pedro, many thanks for your outstanding feedback and five-star rating. We’re glad the fenders met your expectations in quality and finish, and we're pleased the delivery was quick—your satisfaction means a lot to us. Looking forward to serving you again.
Sincerely,
Consumer Relations
Very fast. Ty. Delivery was nice. Followed directions did not get the dog involved
Thank you, Gerald! We're glad your order arrived quickly and smoothly—no unruly dogs jumping in. If you need anything else down the road, we’re here to help!
Sincerely,
Consumer Relations
Im very happy with my products I received it came so fast thanks!
Anthony, we're thrilled to hear you're so happy with your products and speedy delivery. Thank you for trusting us and taking the time to share your wonderful feedback—we truly appreciate it!
Sincerely,
Consumer Relations
Fair price and quality product. I will be using this company again
Thank you so much for your kind words, Jeffery. We're delighted to hear the product exceeded your expectations and that you'll consider us again—know we’re always here to help when you’re ready to install it!
Sincerely,
Consumer Relations
Smooth no issues, found the right part number, verified, then chose delivery. Even though the delivery date initially said Saturday and I got my package on Tuesday causing a delay on the work I had to do, it was a good over all purchase.
Angel, thank you for taking the time to share your experience and for your thoughtful feedback. We’re glad you found the part the right fit and appreciated the quality of the product. Your patience regarding the delivery delays means a lot, and we’re committed to making every future purchase as smooth as possible.
Sincerely,
Consumer Relations
Felipe was a big help, shipping was prompt, part was correct and fit, but the corners of the part where it connects to the ducts were broken. There was no noticeable damage to the box. It appears that who ever packaged it dropped it into the box and caused the damage. I did not have time to send the part back due to the mechanic was going to charge me $75/day storage fee, so I had to repair it myself before having the mechanic install it.
Thank you for sharing your detailed experience, Ed. We're grateful Felipe could assist you promptly and that the part fit correctly, though we deeply regret the damage that occurred during packaging. Your resourcefulness in making needed repairs is truly appreciated, and we'll use this feedback to improve our handling processes.
Sincerely,
Consumer Relations
I am helping my granddaughter refurbish a car i bought for her to drive when college beggins this fall 2025. After my package sat on FedEx dock for weeks I decide to call Car id to inquire. Next I wait on phone for 10 mins and automated voice says Car ID is too busy to take my call and tells me I will not loose my place in line and they must call me back within a few hours. The system verified my number ending in 1000 and THEN hung up on me! I did this for 3 days in a row and NEVER EVER received a call. The phone in service is USELESS! Car ID secured $35 million in operating capital and can't even honor their word to call someone back! At this point the phone in service should be abolished. The CEO should be aware that someone dropped the ball because having a service in place that is NOT effective or useful is wasteful spending of the $35 million! I am phisically disabled and TEXT chatting is NOT a good option for me and as a result very disingenuous and inconsiderate of Car I'd to treat anyone this way... I had to reach out to my 38 yr old son to help me navigate this situation...( of whom is helping type this experience description)... Needless to say, after spending a considerable chunk of money with Car id, I was not pleasantly happy! Hopefully Car id will resolve this problem not everyone is a sheep!
Dear Scott,
Thank you so much for sharing this feedback.
We’re deeply sorry for the distress and frustration you experienced. We recognize how important this project is for you and your granddaughter, and it’s clear we fell short in supporting you the way you deserve.
After investigating, we’ve confirmed that your original package was unfortunately lost in transit. A replacement has since been shipped, and tracking shows it has been delivered. If anything is still missing, or if you need further assistance in any way, please don’t hesitate to reach out. We’re here, and we truly want to make this right.
Your feedback will be shared internally to ensure your voice is heard - because it matters.
Feel free to reach out to us at 800-505-3274, chat or support@carid.com for assistance.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Giuseppe, thank you so much for your kind words! We’re really glad to hear the ordering process was smooth and the information was helpful in finding the right fit. If you ever need anything else, just reach out—we’re always here to help!
Thank you,
Consumer Relations