CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Decent replacement for the price for a daily driver. I was able to get it to fit my Accord when tho the front had light damage to the front End of my 2003 Coupe. Looks Great
The exhaust tips were exactly what I was looking for. CARiD delivered quickly and the price could not be matched by anyone. Thank you!
Monica, thank you so much for your kind words! We're thrilled the exhaust tips were the perfect fit and that you valued both the speedy delivery and price. It’s our pleasure to assist, and we look forward to serving you again soon!
Thank you,
Consumer Relations
Part arrived fast very well packaged great quality and was perfect fit Definitely recommend Carid to anyone this will be my new go to place for all my automotive parts needs Thank You
Timothy, I’m so grateful for your fantastic review and thrilled to hear the part arrived quickly and was a perfect fit! Thank you for recommending us and choosing us as your go-to source—I look forward to supporting all your future needs.
Thank you,
Consumer Relations
The orders that arrived when they have said they'll arrived if nit 1 or 2 days early
Hi Michael, thank you so much for your wonderful feedback! We're thrilled to hear your orders are arriving right on time, and sometimes even earlier — making your experience smooth and reliable truly matters to us. If you ever have any questions or need assistance, we're always here to help!
Thank you,
Consumer Relations
I had a great experience with my recent CARiD order. The parts arrived quickly, were well-packaged, and exactly as described. The quality exceeded my expectations, and everything fit perfectly. Customer service was responsive and helpful throughout the process. I'll definitely be ordering from CARiD again—highly recommend for automotive parts!
Corey, thank you so much for your enthusiastic feedback! We’re thrilled to hear the parts fit perfectly and that our team could provide helpful support along the way. It means a lot to have your recommendation, and we look forward to serving you again soon!
Thank you,
Consumer Relations
Professional, knowledgeable and efficient. I will be using them again.
Thank you, Douglas, for your kind words and feedback. We're thrilled to hear you had a great experience and look forward to serving you again soon!
Thank you,
Consumer Relations
Customer service is on point 👉 My order was damaged so I called customer service and in details they assist me with all my needs.
Thanks a lot for sharing your experience, SEWNARINE! We’re really glad our team could make things right so swiftly — your time and satisfaction truly matter to us. Looking forward to helping you again whenever you need us.
Thank you,
Consumer Relations
The mats fit my car like a glove. I'm very happy with purchase.
Laura, we're so glad to hear the mats fit perfectly and you're loving how they look - thanks for sharing your enthusiasm! It’s clients like you who make our day. Safe driving and enjoy your upgrade!
Thank you,
Consumer Relations
When we received the hitch, we found it was not going to fit our truck, so we requested a return label to ship it back. We are now waiting for the label.
Erma, thank you for your feedback and patience. We’re glad you reached out and are working quickly to get that return label to you so we can ensure a smooth return process. Your satisfaction is very important, and we appreciate the opportunity to make things right.
Thank you,
Consumer Relations
Efficient professional on order placement and proper product
Hi Dwight, thank you so much for your kind words! We’re thrilled to hear that your ordering experience was smooth and the product exceeded expectations. We appreciate your support and look forward to serving you again!
Thank you,
Consumer Relations
Very good look up was very simple and checkout procedures were simple as well
Thank you, Miguel, for your kind words! We're glad the process was easy and smooth for you and look forward to making your future visits even better. Your feedback helps us continue improving every step of the way.
Thank you,
Consumer Relations
Ordered replacement parts for older vehicles. Pretty decent prices.
Thank you for your kind words, John! We’re glad you found what you needed at a good price - our goal is always to make your repair process smooth and affordable. If you ever need any help hunting down a part for those older vehicles, we’re here for you!
Thank you,
Consumer Relations
Fast and secure delivery. Got exactly what I ordered and they look great. I can't wait to install them
Cesar, thank you for sharing your experience! We're thrilled the delivery was swift and your order met your expectations. If you need any installation tips or support, we’re here to help you every step of the way.
Thank you,
Consumer Relations
Struts bolted on with not problems. They were delivered on time and they were reasonably priced.
Thanks so much, Tom! We're really glad to hear the struts fit well and arrived when expected—keeping things affordable and reliable is exactly what we aim for. Looking forward to helping you with any future auto accessories you might need!
Thank you,
Consumer Relations
Good products, good quality and good prices, easy to search, they show what is for the selected car
Thank you, Diego, for such a thoughtful review! I’m really happy to hear you found everything easy to find and well-priced—makes automaking projects that much more enjoyable. Looking forward to helping you with any future needs!
Thank you,
Consumer Relations
The fog lights were very good. Look good & I recommend carid to my friends
Thank you so much, George, for your kind words and recommendation. We're thrilled the fog lights meet your expectations and look great on your vehicle. Your trust means the world to us, and we're here anytime you need anything else!
Thank you,
Consumer Relations
Great part, delivered very quickly. Haven't installed it yet but seems to be of good quality and condition. Thank you for delivering it so quickly
Dear Stephen,
Thank you for the feedback.
It's fantastic to hear that you received a great part and that it was delivered very quickly. We hope the installation goes smoothly, and that the part performs perfectly for you!
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at support@carid.com or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Order placed - no delay in receiving the product. Very happy!
Hi Tom, thank you so much for sharing your great experience! We're thrilled to hear you received your order promptly and are very happy with it. We look forward to serving you again soon!
Thank you,
Consumer Relations
Other part ordered was correct, and was installed already...
Dear Robert,
Thank you for the feedback. We understand you're waiting for your repair guy to confirm if the part is correct, and we hope it's a perfect fit!
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at support@carid.com or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Amazing customer service like always. Help me my order and ship quick to my home
Luis, thank you for your kind words about our customer service and timely shipping. We're committed to providing the best experience for every order and are thrilled to know we delivered that for you. We look forward to assisting you again soon.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Matt, for your thoughtful feedback and kind words! We're glad the part fit well and made your install straightforward—that’s exactly what we aim for. Your support means a lot to us!
Thank you,
Consumer Relations