CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Was not as described, Sent a part that was not programmed to my vin. I was told that it would be
Dear Darrin,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration caused.
We’ll review the listing and verify the specifications to ensure everything is accurately represented. In the meantime, return documents have been issued, and once we receive the part back, your refund will be processed promptly.
We appreciate your patience and the opportunity to make this right.
If you have any questions or need assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Great service just wish it was easier to clarify what vehicle the part is good for
Thank you, Tom, for your positive feedback and for highlighting the service experience. We appreciate your suggestion about clarifying vehicle compatibility and are working to make locating the right parts easier for customers like you. Your input helps us improve every day!
Thank you,
Consumer Relations
It was cost effective, the proper part, and it was delivered quickly.
Thanks so much for sharing your experience, Jesse. I’m glad the part was a great fit and arrived quickly to keep you on the road. We’re here whenever you need reliable service in the future!
Thank you,
Consumer Relations
Fast delivery! Good service. I liked that they kept me updated.
Hi Frankie, thank you for trusting us with your wheel needs and for sharing your positive experience! We're committed to keeping you informed and delivering fast service every time. Looking forward to continuing to provide solutions whenever you need them.
Thank you,
Consumer Relations
Quick service……………….
Fast delivery ………………
Good price…………………..
Thank you, Edward, for your kind words and positive feedback. We're thrilled to hear the quick service, fast delivery, and great price met your expectations. Your support means a lot to us!
Thank you,
Consumer Relations
It was shipped quick and work well so far so good with installation. Car rides well now and handles better. Ive only done like 20 miles on them but so far so good.
Hi Faiz, thank you for sharing your experience! We're so glad to hear the quick shipping and installation went smoothly and that your car is already feeling the difference—I appreciate you trusting us to help boost your ride. Safe driving!
Thank you,
Consumer Relations
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Thank you, Juan, for sharing your thoughts with us—your support means a lot! We truly appreciate you choosing to do business with us and look forward to serving you again soon.
Thank you,
Consumer Relations
New strong part thats not cheap.
Quick arrival and exactly what I needed easy to install and working great
Thank you, Harold, for sharing your activating experience with the new part. We're glad it arrived quickly and worked seamlessly for you – your positive feedback motivates us to keep delivering quality and efficiency. Looking forward to supporting your future needs with the same care entirely geared to your satisfaction.
Thank you,
Consumer Relations
Got exact part great delivery time Great service and experience
Thank you so much, Marco, for sharing your positive experience here. It means a lot to us to know you received the exact part quickly and that our service met your expectations. We’re always here to help with whatever you need in the future!
Thank you,
Consumer Relations
I received my receiver hitch for my 2024 Ford Maverick in great condition, and quickly. It looks really good... have not had a chance to install it, but I expect all to be well... really good quality Curt Class 3 hitch.
Thank you, Joe, for trusting us with your purchase and sharing your positive experience. We’re glad your receiver hitch arrived promptly and in great condition—can’t wait to hear how the installation turns out! Please don't hesitate to reach out if you need any support along the way.
Thank you,
Consumer Relations
Great service and the financing was a life saver my car looks better again and fits perfectly
Thank you, Paul, for your kind words! We're thrilled the financing options made a difference and that your car looks fantastic now. Please reach out anytime you need assistance – we’re always here to help ensure everything fits and performs just right.
Thank you,
Consumer Relations
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Thank you for your positive feedback—it means a lot to know our service met your expectations. We appreciate your trust and look forward to helping you with all your future needs.
Thank you,
Consumer Relations
Great experience buying and excellent quality products, good customer service
Thank you, Alvaro, for sharing your positive experience and kind words about our products and service. We’re committed to maintaining the quality and support you’ve come to rely on, and look forward to assisting you with anything you need in the future. Your trust means a lot to us!
Thank you,
Consumer Relations
I have not received all my stuff an u guys lied an sent me what the hell u guys wanted to
Dear Freddie,
We are sorry to hear about your experience. We deeply regret any confusion or inconvenience this has caused.
We've initiated a return request for you. Please, check your email for the return instructions. Just follow the instructions and drop the box at any local FedEx. Once the parts are returned, a full refund will be issued. We want to make this right and ensure you get what you need for your vehicle.
We are here for your satisfaction before and after your purchase.
Sincerely,
Consumer Relations
The product was delivered earlier than expected! I have ordered a ground effect body kit for my 2000 Chevy Astro Van in the past. The finished result was amazing. The van is one of a kind!
Happy to hear the ground effect body kit for your Astro Van arrived sooner than expected! It's fantastic that the finished result exceeded your expectations – your van sounds truly unique. Thank you, Walter, for sharing your experience and trusting us with your enhancement projects.
Thank you,
Consumer Relations
I had never ordered from CarID before, so I was a little hesitant, but you had what I wanted and it came on time! Very Impressed and I will be back!
Scott, thank you for trusting us with your first order and taking the time to share such positive feedback. We're delighted to hear everything arrived as expected and you'll be returning—that means a lot to us. We look forward to supporting you again soon!
Thank you,
Consumer Relations
Product was delivered on time and un damaged.
Great price as well.
Thank you, Brian, for your kind words and thoughtful feedback. We’re glad the hood arrived promptly and in perfect condition at a price that works for you. Looking forward to assisting you again with any of your future needs!
Thank you,
Consumer Relations
Ordered tires and wheels plus mounting with install kit they arrived well ahead of scheduled delivery in perfect condition. One small hiccup wheel locks are chrome. I'm sure it will be resolved with out a problem.
Scott, thank you for the fantastic review and for sharing your experience! We're glad everything arrived ahead of schedule and appreciate your understanding regarding the wheel locks—rest assured, we'll make it right promptly. Your satisfaction means a lot to us!
Thank you,
Consumer Relations
These fit my car as they should and the ride is 100% better. The shocks came with all the proper hardware and bushings. No complaints at all.
Thank you, Mike, for sharing your experience with the shocks for your 2000 RAV4. We're glad everything fit perfectly and you've noticed an improved ride—your satisfaction means a lot to us. Feel free to reach out whenever you need, and safe driving!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, David! We're thrilled to hear you had a great experience with our parts and customer service. We truly appreciate your support and look forward to helping you again in the future.
Thank you,
Consumer Relations