CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
New rotors nicely packaged, and delivered on time, the best site to buy car parts
It's looks wonderful and sounds amazing on my 2012 Nissan maxima, only issue I have found so far is that on one side the muffler sticks out more than the other, you could push it back in more to fix it temporarily but will eventually slide back where it was.
Dear Micheal,
Thank you for sharing your experience!
We're sorry to hear about the installation / design issue. We’ll review the design specifications and pass your feedback along to the factory team for further evaluation and potential improvements. We truly appreciate your feedback and will use it to work on improvements with our suppliers.
If you need further assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I'm very pleased with my order. It was on time and exactly as expected.
Wayne, thank you so much for sharing your experience. We're thrilled your order met your expectations and arrived on time—knowing you’re happy truly makes our day. We appreciate your trust and look forward to serving you again soon!
Thank you,
Consumer Relations
Just didn't like i missed fed ex three times. Wish i knew they needed signature for delivery. First package they finally left it there after missed me twice. Last one he said i got lucky they were going to ship it back but accidentally came. Over the fourth time
Dear Stephanie,
We're sorry to hear about your delivery experience.
Most of our packages do not require a signature, but on rare occasions - especially for higher-value items - the carrier may require one for security reasons. We understand how important it is to be informed of this in advance, and we’ll certainly do our best to improve communication and service moving forward.
If you need further assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Flawless no problem and dash cover was a precise fit, would recommend again.
Thank you, Rob, for the kind words and recommendation! We're really glad to hear the dash cover was a perfect fit for you and look forward to helping you again in the future. Extra detail in fit preferences means a lot to us!
Thank you,
Consumer Relations
Be cautious when ordering something breakable. There was no padding of any kind in either box.wont be purchasing anything fragile from here again
Dear William,
We are sorry about your experience with the delivery. To better assist you, please send reply to our email so that we could have this issue resolved for you. In the meantime, we kindly ask that you do not install, attempt to fix, or dispose of any parts or packaging.
We appreciate your understanding and look forward to resolving this for you.
If you need further assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Strong look and feel haven't put them on yet came faster than expected.
Thank you so much, Zakk, for your glowing review! We genuinely appreciate your kind words and are thrilled your order arrived promptly; we look forward to hearing how the parts perform once installed. Your feedback means a lot, and we’re here whenever you need us.
Thank you,
Consumer Relations
Easy and fast service, got my car parts the very next day when everyone else was going to take a week to get delivered.
Daniel, we’re thrilled to hear about your experience with our speedy service! Getting the right parts to you quickly is always our goal, and it’s wonderful to know we hit the mark for you. Thanks so much for sharing this—it means a lot.
Thank you,
Consumer Relations
Ordered over the phone.Gave all information needed to assure I would receive correct part. WRONG! After talking to 4 different people and searching out the correct part myself I received correct part. New part is of very poor quality and I really am afraid to install it. Never again.
Dear Richard,
We're sorry to hear about your experience. Please know that the gpd - Vehicle Speed Sensor you've purchased is designed to meet/exceed OE fit, form and function. The design passed durability, voltage and amperage draw tests. The part also comes for $60.00 less than the previously ordered one but is backed by a 1-year warranty, so should any issues arise, we’re here to assist you with warranty support.
We truly appreciate your feedback and will use it to improve both our service and product offerings moving forward.
If you need further assistance,
Feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
My experience was good. I used online chat for all my questions, placed my order & received it quickly. I was credited for my tax on the item, once my tax exemption letter was approved.
Hi Kim, thank you for sharing your positive experience with our online chat and order process. We're pleased to hear everything went smoothly and that we could assist with your tax exemption — your satisfaction really means a lot to us!
Thank you,
Consumer Relations
Noticed water on my garage floor. Inspected radiator, no leak. Determined windshield washer reservoir to be leaking. Searched internet, compared prices there and locally. Choose Carid..
Thank you for choosing us, John, and for sharing your thorough search process. We're glad the part meets your expectations so far and truly appreciate your feedback. If you need any assistance during installation, just let us know—we're here to help!
Thank you,
Consumer Relations
I'm expecting new brake pads because these are damaged. The brake pads appeared to have chips on them.
I am not sure if that is from shipping and handling or it is from the warehouse.
Dear Chris,
We're sorry for the situation happened. We did send you an email on 06/10, but unfortunately, we never received a response. We’ve also followed up again today - please check your inbox (and spam folder just in case) and reply at your earliest convenience so we can proceed with resolving this issue.
Additionally, we noticed that your original order was for front brake pads, while the current order placed is for rear pads. Please let us know if this is correct and intentional.
Feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Excellent prices, fast shipping, high quality parts. Not much else to say.
Robert, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found exactly what you needed quickly and at a great price. Your support means everything to us!
Thank you,
Consumer Relations
It was good. Hhydbd bhdhdhd dhdhdh djjwjhdkhj jhgujhuj qhwbihd ihib ihiuh hbhgmn
Thank you for sharing your positive experience, Thomas. We’re glad you had a good encounter and appreciate your support. Please reach out anytime if you need assistance or have questions in the future.
Thank you,
Consumer Relations
On time and what i expected, a bit pricey but always fits and last you get what you pay for
Kevin, thanks for sharing your experience and for trusting us with quality that fits and lasts. We truly value your feedback and look forward to continuing to earn your support.
Thank you,
Consumer Relations
Great.the parts are great and the customer service was excellent.
Thank you so much for your kind words, David! We're thrilled to hear you had a great experience with our parts and customer service. We truly appreciate your support and look forward to helping you again in the future.
Thank you,
Consumer Relations
Was not as described, Sent a part that was not programmed to my vin. I was told that it would be
Dear Darrin,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration caused.
We’ll review the listing and verify the specifications to ensure everything is accurately represented. In the meantime, return documents have been issued, and once we receive the part back, your refund will be processed promptly.
We appreciate your patience and the opportunity to make this right.
If you have any questions or need assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Great service just wish it was easier to clarify what vehicle the part is good for
Thank you, Tom, for your positive feedback and for highlighting the service experience. We appreciate your suggestion about clarifying vehicle compatibility and are working to make locating the right parts easier for customers like you. Your input helps us improve every day!
Thank you,
Consumer Relations
It was cost effective, the proper part, and it was delivered quickly.
Thanks so much for sharing your experience, Jesse. I’m glad the part was a great fit and arrived quickly to keep you on the road. We’re here whenever you need reliable service in the future!
Thank you,
Consumer Relations
Fast delivery! Good service. I liked that they kept me updated.
Hi Frankie, thank you for trusting us with your wheel needs and for sharing your positive experience! We're committed to keeping you informed and delivering fast service every time. Looking forward to continuing to provide solutions whenever you need them.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Oswaldo! We're thrilled to hear the rotors arrived perfectly packaged and on schedule—your trust means the world to us, and we're honored to be your go-to site. Looking forward to helping you gear up sweet rides in the future!
Thank you,
Consumer Relations