On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Placed an order for some sidesteps for my truck. The last page BEFORE confirming the purchase said $0 for shipping, so I assumed it was free shipping, as anyone would. I HAD already entered my shipping address. I confirm the purchase, then on the "thank you for your purchase" screen, and the purchase confirmation email, I see they charged me $60 for shipping! I immediately contacted customer service to cancel the order. They told me 3-5 days IF they even let me cancel it and refund me, and IF they don't ship out before they cancel the order. Absolutely ridiculous bait and switch BS!
Wrong part sent I was out of town 30 day policy expired call to try to get the right part
They didn't want even though it was their mistake they don't act in good faith will never buy from card again karma will get them soon
Dear Ignacio,
We are terribly sorry to know about your frustrating experience with our company.
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and request the return. However, we will gladly check if any exceptions are possible.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Ordered new rotor and pads for the front and sent me the wrong pads! Cost me an extra 100 at dealer and they said it was past the 30 day window of return. Just make sure if you buy something from them to install sap or within 30 days or you'll be stuck with parts... Even though their mess up no return were excepted...
Dear Dan,
We are terribly sorry to know about your frustrating experience with our company.
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and report defects/ flaws if located. However, we will gladly check if any exceptions are possible.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I'll get right to it. CarID sent me three correct wheels and one wrong wheel for my Toyota Tundra. It was previously used and 100% wrong for my truck. I wasted time and money going to the wheel/tire installing place multiple times after CarID assured me the wheel was
The right one. They didn't care about the damaged part. The box had A spark plug in it and it scratch the wheel up very badly. The wheel itself had also been previously installed before I got it and damage was obvious. They would not send me a new wheel. They insisted that I pay for a new wheel and Ship the other one back for a refund. I did so and it took four calls for them to ever actually pick up the wheel. Now they are saying the wheel was never picked up even though they gave me a tracking number at pick up. This place has no intentions of honoring their return policy or refunding any money. The horror stories you've read all across the Internet about CarID are true, and they are thieves, liars, and incompetent.
Dear Marcus,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
We ordered a fiberglass bumper from CARDID and when received it was of horrible quality. We were completely unsatisfied with it and sent pics of how it was warped and not even. They said it was fine would not take it back unless we paid to send it back which cost us almost $300. After purchasing insurance on the freight I received an email from them 9 days after receiving the item that it had "cracked" in transport and rudely asking what I wanted to do with the bumper. I feel like they did it on purpose to not have to refund us our money. I also only had 5 days from delivery date to report damage for insurance to cover it so 9 days later I'm out almost $1000. I will NEVER do business with them again.
Dear Amber,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I would strongly advise anyone against ordering from this website. I ordered parts for my car that were listed on the website as having no delivery charges. So I was surprised to see a delivery charge of over $15 for a part that cost less than $5.
I cancelled my order as soon as I saw the charge, and the Customer Service Department indicated my cancellation was accepted. Despite this, they later shipped the part to me.
And despite what CARiD claims below, I used PayPal to check out. CARiD never communicated to me there would be a delivery charge added to the order. And not just a delivery charge, but an unreasonable one. The items I ordered were small and lightweight and could have been mailed via U.S. Mail. But a $15+ delivery charge for a couple of small bolts that cost less than $5 is not reasonable.
Dear Andy,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required.
Also, our cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
The worst customer service experience I've ever had. They sent half my order. Kept all my money and refuse to help me get either back.
Dear Chad,
Thank you for sharing your experience with us!
We are truly sorry to know about the issue occurred with your order.
According to the information on file, we filed the lost package claim with the shipping carrier but it was denied since all 3 packages were delivered to the address on file and signed by the same person.
At this point, we would kindly ask you to provide additional information to support the claim.
Please check your email for details.
I look forward to your answer.
Sincerely,
Consumer Relations Department at CARiD.com.
While the customer service reps are very polite and friendly when you call, the customer service overall is awful. I was sent an incorrect product. The box had one product number and the item had a different product number. I brought this to their attention and they offered me a full refund (including shipping costs and without a return fee). I was happy with this resolution until CARiD customer service emailed me back saying that they were not offering me a full refund because the manufacturer said that was the correct part. I sent them photo evidence that that wasn't the case. See below photos. I ordered a 200 model and was sent a 202 model (which they also sell). The model I received didn't match the photo on CARiD's website nor did it match the product number displayed. I then called the manufacturer myself and they confirmed the 200 and the 202 are different products. They refuse to offer me a full refund and refuse to take responsibility for their website misrepresenting the product. My advice… DO NOT USE CARiD! It's a third party site that has a horrible return policy and customer service. Go straight to the manufacturer and cut out the middle man. It will be easier to resolve any issues you might encounter.
*UPDATE: I was eventually able to return this item for a full refund, but only after posting this review.*
Dear Shauni,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you.
From what I see, the manufacturer confirmed that the part received is what was ordered and it is the right item for your 2007 Subaru WRX. From the photos you attached, it is clearly seen that the part number of the stem is X-PSP-BDY-202, not the PSP-BDY-202 you found on the website. And the part number of the License Plate Relocate Kit itself is PSP-BDY-200. Still. If you are not satisfied with the product purchased we are ready to assist and provide the documents to return the product back for a refund.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Buyer BEWARE - you really don't want to get involved with CARiD.
I purchased $40 worth of wheel well linings (lightweight plastic). I was pretty excited that they had the liners to fit my Sequoia. I went through checkout and it showed FREE standard shipping - hooray!
But then my credit card statement came and they charged $220 for shipping. Tried to reach them to get it resolved, but can't get someone to talk to me - and based on the hundreds of dissatisfied reviews I see, I understand why. Now I'm stuck with the most extraordinarily high priced wheel well liners ever!
Dear Don,
Thank you for sharing your experience with our store!
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address, the system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I have purchased led parking lights from carid back in the last part of November 2021 and they was malfunctioning by blinking really fast and to make long story short these people will give you the runaround. I tried to return for refund and they told me to call the people who made them and they told me they would get back with me never heard from them but i did call them they kept telling me they will get back with me, I again never heard back from them. I be aware
Dear Will,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
THANK YOU to everyone before me who posted an honest review of your negative experience with CARiD. I didn't even have to finalize my order to have one. After reading reviews, I decided to find out of CARiD really had the 5 Holley Mid-Mount Accessory Drive Systems they claimed to have in stock. So I started a chat session and asked for confirmation. The answer was "We have 2 pcs in stock." Then I asked "you have it in your (CARiD) stock, and it will actually ship today if I order soon?" The answer was "We ship this from the manufacturer." So the first answer was a lie - CARiD *did not* have 2 pcs in stock. And neither did Holley - I checked.
Dear Ken,
Thank you for your feedback!
We are extremely sorry to know about the negative experience you had.
In effort to provide our valued clients with the most up-to-date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have sent the REQUIRED DOCUMENTATION TWICE ALREADY!
This is the absolute Worst customer service I've encountered by far. It's consistent with most reviews and now you don't even properly research before submitting a response. What a disappointment! See attached correspondence on the last supervisor I corresponded with. I've reached out several times after with no response.
I ordered the part online and CARID sent the incorrect part. I called customer service and they are overseas with heavy accents and terrible communication skills. The rep
I spoke with was condescending and incompetent. My husband then called and apparently they were going to generate a return label and issue the refund as soon as the carrier receives the package.
I then receive an email from customer service as if it were a new complaint and I wrote back explaining that our return was processed and we were waiting for the return label! LONG AND BEHOLD, the other incompetent staff member had not even processed the return.
In the email correspondence the new rep stated that I will pay for the return shipping Fee! I
Was in awe that due to their error, now I have to pay for an item I was Not able to
Use.
Pay a little more or you're going to be Praying a lot more to get good customer service because they are one of the worst I've encountered. Never again!
Ordered a part from them part was $35.00. Shipping was $70.00. Put in order anyway, because I live in Alaska and shipping is part of life. Sold truck and I immediately went on and cancel part. Never received a cancel notice. Part showed up 3 days later. Called them and arraigned a return. They said they can't reimburse shipping but they pay return shipping and refund my 35. I received there email with info on returning. Went to take it to UPS and they said I had to pay shipping. I called Carid and they said that they never agreed to that, but they did offer me a 25 dollar gift card. I lost it and told him were to put the gift card. I will NEVER buy parts from them again!
Dear Martin,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at jesse.ba@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
DO NOT DO BUSINESS WITH THEM These guys provide horrible service. I bought a set of tail lights from them just to waste my time installing them and finding out that only one worked. Had to install my old set and packed up the new to return it. Called customer service and was told that I had to make a video of it not working. Like I am going to waste another couple hours installing faulty not working parts for video making sake. These guys are insane. Allow the customer to return the product like any other company. It is bad enough that I wasted my time already. What horrible service. No sorry at any given point either.
Dear Daniel,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, video or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They will certainly take your money, for parts they know aren't in stock and will not come in a reasonable time frame, then they will not flat our refund your money when your order is not made, or shipped. They want you to wait for the drop shipped part to ship from a secondary vendor, then charge you the full return Shipping fees th even to return something you canceled 3 weeks ago, before they even manufactured the ordered part, because they never shipped the order when you ordered it more than 4 weeks prior. I spent $3900 and work ever spend $1.00 again with Carid.
Dear David,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I'll never order from this company again, ever. I had an order open since October, its now mid December. They kept pushing the order date out. I selected another in-stock item, and then I continued to get delay notifications even though it was in-stock.
I called in to get assistance and the CSR Jorje literally screamed over me half of the phone call while i was begging him for some kind of help. He just kept yelling.
False advertising and bad customer service. Avoid like the plague. I've never dealt with such a horrible company in my entire life.
Dear Tyler,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I am a recent customer having placed two orders thus far. In both cases I have had issues with customer service. While it is not specifically with their service it is an issue with deceptive information. My first issue dealt with free shipping the website showed free shipping for the parts I ordered but I was charged for the shipping. I was refunded the money but had I not rechecked my order I would have paid for shipping when I should not have. My second issue is with the core charge for returned calipers. It is now 12 days since I returned the calipers for a refund on the core charge and still no money I called today and they told me they need 3 to 5 more days. It seems to me they can take your money pretty quickly but struggle with returning what yours
Dear Bob,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered something from them and normally you would get shipping notice and tracking information. After days I try to find out where order is and you have to sign into website
And find out it is pending! I called customer service and they said it was backordered from "their supplier". You would expect to get a notice saying it was backordered or have website tell you it was backordered when you tried to order it. So I said just cancel it if it has not been shipped and then they say they will put in a "cancelation request"
But it might have already shipped! What a croc! Order number isOrder Number:
*******
Order Date:
12/11/2021
I would never order from them again. They did offer to give me a $10.00 discount.
I had no choice but to order another part from a reputable company and wonder when if ever I will get my money back. DO NOT GET FOOLED BY THE CHEAP PRICES, it will cost you in the end. They keep contacting me offering me $25.00 "discounts" I do not want anything from them even if they gave it to me. I am 73 and in all my years I have never had dealings with such a horrible company! They set a new standard in being crooked. WORST COMPANY I HAVE EVER DEALT WITH.
Dear David,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
As for the Power Steering Pump Pulley that was out of stock, it was successfully cancelled and full refund has already been issued to your account.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD. Com. Power Steering Pump Pulley
After waiting months to recieve my Jeep seat covers I finally had a chance to put them on only to realize they sent the wrong covers. Now I know I missed the return window shame on me but now I have expensive covers that I don't even know what vehicle they go to for resale on ebay. I'd stay away from this company as they can't get a simple order correct or deliver in a timely manner. Good luck all.
Dear Stephen,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This co. Is an example of pathetic customer service. You order, you are told you will be advised of any change(s) to the order and then NOTHING! Delivery dates are changed without notice or explanation. This company should be bankrupt; it's customers must be amongst people who have no self-worth. We will never willingly deal with this Company again!
Dear Jose,
Thank you for sharing your experience with us!
We are sorry to know about your unsatisfactory experience with our store. We do have automatic notifications for all changes made to the order but some of them might be triggered by email systems as spam and either did not go through at all or go to spam folders.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Justin,
Thank you for sharing your experience with our store!
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com