I ordered the part online and CARID sent the incorrect part. I called customer service and they are overseas with heavy accents and terrible communication skills. The rep
I spoke with was condescending and incompetent. My husband then called and apparently they were going to generate a return label and issue the refund as soon as the carrier receives the package.
I then receive an email from customer service as if it were a new complaint and I wrote back explaining that our return was processed and we were waiting for the return label! LONG AND BEHOLD, the other incompetent staff member had not even processed the return.
In the email correspondence the new rep stated that I will pay for the return shipping Fee! I
Was in awe that due to their error, now I have to pay for an item I was Not able to
Pay a little more or you're going to be Praying a lot more to get good customer service because they are one of the worst I've encountered. Never again!