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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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They state their parts are "in stock" and ship within "24-48 hours". They're not, their customer service rep told me they don't stock any items, they get them from the manufacturer who stocks them. And their shipping times are a lie, because my "24-48 hour" parts still haven't shipped after ordering them a week ago. But if you ask for a status update you have to wait "24-72 hours" for them to get a response from the manufacturer! This company is a joke, save yourself the hassle and order from the manufacturer (or any other company that's not CARiD basically) and you'll have a much easier time.
First they adversties affordable products that they say fit. Once you buy they place a hold on your money and say that oops they dont fit. But we have these ones for $200 more dollars that do fit.
Buy them or we give you non fit ones.
No returns for whhel and tires. NO MONEY BACK. No refunds.
A BIG SCAM. This should be illegal.
Dear Jacob,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We will gladly accept products that are in a brand new condition, with the original box and within 30 days of return period. Exceptions are non-returnable products and wheels that had been mounted with tires.
More about our return policy: https://www.carid.com/help-center/product-return.html. Every customer does agree to our return policies when placing an order with us.
Please, email me at mila.pa@carid.com so I could locate your order in the system and offer compensation for the inconvenience.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
This place is a scam. Ordered some wheels here for shipment next day. Asked for tracking the next day. Didn't have it said would be the next day. Next day rolled around still nothing. 3rd day, called still could not provide tracking. Asked to cancel since this legitimately appeared to be a scam.
Informed I couldn't cancel. Had to charge back on my CC.
Should have read the reviews first!
Amazing.
Dear Phil,
Thank you for sharing your experience with us!
We are extremely sorry for the situation with delayed shipment you have recently encountered. The manufacturer is still running behind the schedule of all orders for all types due to current situation around.
As of 12/9, your order has been shipped and is currently in transit to you.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
After waiting 2 weeks for a tracking number I reached out to CariD.com. They told me shipping was delayed by the manufacture even though their website says they have the Item in stock. A week later I received a UPS tracking number and thought I was good. Here we are a week later and no tracking available as the order still has not shipped, a label was created for the shipment but never shipped. I reached out to CARiD.com again and got the same story about it being a manufacturer issue and they would have an answer in 2-3 business days. It has been a month since I ordered so I took it upon myself to reach out to the manufacture and resolve this issue. Save yourself the headache of CARiD.com and buy direct from the manufacture if possible.
Dear Ed,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
If you have an trouble with your order you receive no help and are given the run around.
You will be told that they will get back to you with an answer in 24-48 hours and nothing. In my case a full month of no answers and still going... They can care less about any fustrations they cause you. With so many other options out there for ordeing car/truck parts think twice before ordering from CAR ID
Dear James,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered two parts and I did not receive the correct ones, I contact them and after a month I am still waiting for the paperwork for return and refund, this company is really taking advance of people, if you want waste your time and money order something with them.
Dear Jorge,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
So I ordered k&n intakes and the intakes they sent me did not work on my car and I'm positive they were the right ones for my car. Only answer is they were broken in some way when car id send them out. I requested a refund plenty of times and they always gave me the same answers "We will email you within 3-5 business days about your order" "You should receive an email within 5-10 business days about your order" "you will receive an email within 24-72 hours about your refund request" they kept on telling me they had contacted the manufacturer and they haven't received an email back from them yet. I asked them for the manufacturers information like an email or phone number I can contact and the lady from carid customer service responded with "I'm sorry, I cannot give the manufacturers information out" and absolutely refused to help me. 5 business days later since she told me she can't give me there information, I call again and they tell me I would have to contact the manufacture and they offer me there manufactures email and phone number. Customer service speaks out of there $#*! and refuse to help me.It has been a month and I still have my order that they gave me and whenever I asked to contact a supervisor they absolutely refuse! They always tell me "the supervisors and very busy right now" and while I wait on phone calls for over 30 min they hang up on my face.
Dear David,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a product from carid. The pre sales rep was extremely helpful. He helped me find the correct item for my van. Waited 2 months, no shipment, 3 months later i get an alert that the package was delivered. No package, called customer service... took another month for them to research and send me out another item. A month-ish later, received shipment - damaged, half the order, pieces missing. I sent the item back to carid and asked them to ship me a new item. 3 weeks later, no word from them, I called to get a status - The processed my card for a refund. I WILL NEVER ORDER FROM THESE GUYS AGAIN.
Dear Melvin,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
If I could give them 0 stars I would- what a total joke- Customer service is obviously run out of a foreign country, ordered an important part needed for sure last thursday for a saturday paint job- paid 1dditional $90.00 for OVERNIGHT shipping- never got it, ready for this- the OVERNIGHT part only starts AFTER they locate the part, box it up, and get it ready for shipping! I just got the part today, now they tell me it takes 3-5 BUSINESS DAYS to generate a return label, ground, once they receive the parts, and inspect, then 5-10 BUSINESS DAYS to generate the refund! Total absolute joke..
Dear Barry,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
From what i see, the product you ordered with us is a made-to-order part. We need around 2-4 business days to have this item manufactured for you. The part was shipped as scheduled, on 12/6. We are really sorry for the misleading information provided by the Sales representative.
Please, check your email inbox to find the return documents and compensation offered for the inconveniences caused. Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased headlights from CARiD for my vehicle. They were supposed to be plug and play headlights. I paid to have these lights professionally installed. I than had to pay to have them removed and the old lights reinstalled. Attempted to return the lights and was told I could not return them without phots of them not working. I than paid again to have them installed a second time. Once installed they cause a fuse to blow. Replaced the fused and they worked temporarily (1-2 weeks). Again the daytime running light on one side went out. Took photos resubmitted request for a refund. Then was told to replace the fitment, in the mean time the opposite side daytime running light went out. Sent photos of both lights not working. Then was told to have documentation from mechanic stating it was not working. Ended up replacing the headlights I purchased from CARiD with factory headlights, at which time I asked the mechanic to trouble shoot the problem and document it. The mechanic did document and photograph the problem. Was then told by CARiD they would not accept the documentation. I warn anyone buying anything from this website, they will tell you then need to contact the company that manufactured that product for their approval to complete the return. CARiD website is not user friendly when it comes to making a return. They offer "RETURN" how ever once you input all the information for your return in and hit the drop down menu you are only offered two choice "Exchange" / Replacement part not "Refund". Buyer be ware and shop here at your own risk. I will never buy anything from this company ever again.
Dear Brain,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
So because this BS site claims that they support First Responders, I decided to shop there. Low and behold, they only "support" First Responders if the product you want to purchase is their own. We wanted Weathertech. Nope... no discount. SO... only First Responders who purchase what they steer you to, are "supported". Please shop elsewhere. The false and misleading claim is meant only to get to you their site. Shame the F on them!.
Dear Stephanie,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
While we do everything in our power to provide the best pricing and service, some brands are already listed at the lowest prices allowed by their manufacturer. We apologize for any inconvenience, yet this information is specifically noted on our website and the page related to Military discounts (https://www.carid.com/military-discount.html). Because of this, we are unable to apply any discounts to some brands that are clearly listed on our website.
We would appreciate an opportunity to improve your experience.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Fast shipping is nice when you get the correct wheels. Unfortunately, not when they send you three wheels with the correct fitment and one with the wrong. Upon trying to return them, which was unbelievably time consuming measuring wheels they had sent, they said I could not because I tried to mount them. So, in short, because of their incompetency, I am forced to eat the cost of the wheel. Customer service is a complete joke. The only thing they know how to say is "that is not a valid request." Do yourself a favor and go anywhere else.
Dear Sab,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I called 4 times to cancel my order because it was backorder and did not notify me. They promised me it would be sent out by a certain date and was not. Now after my 4th attempt to get my order canceled and refunded. Each person has given me an excuse. Im going on a month now. Wouldn't recommend this company because of the wasted of energy and frustration. Hoping I will get my refund otherwise have to go further with my complaint.
DearYannaode,
Thank you for sharing your experience with our store!
We are terribly sorry to know about the issue with a backorder and the long cancellation process.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
My bed liner kit was delivery by freight and was missing the tailgate piece, the frieght driver himself acknowledged this on the bill of lading. They wanted me to just place an order for the piece separate. I of course said no I am not pay for that piece again when it was supposed to be included. I had to argue with this non-english speaking person for about an hour. She finally said ok the manufacture would send one one. And of course they sent this to me postage due and it was the WRONG part. They send me the hardware kit which I already had. This has been going on for over 3 weeks now and I still don't have the tailgate piece I paid for in the kit! Do not buy from this company!
Dear Nikole,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This company is a disgrace. I waited for 3 weeks for an order to ship. Every time I reached out to them I was told they would get back to me within 48 hours - never happened. I finally was so fed up that I cancelled my order. It ships 12 hours later and now I have to pay to return it. The customer service is outsourced to India and they are all clueless and not helpful at all. I hope this company goes out of business ASAP and no one else has to deal with their nonsense.
Dear Drew,
Thank you for posting your feedback.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we understand that due to the immediate nature of some changes - the correction of any errors and aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Also, cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Several days later I find out it will be an additional 166 dollars to ship my 50 dollar seat covers. What a bunch of losers. Dont waste your time.
Dear Robert,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Horrible service never you get anything in time, it's a catastrophe. The only say yeah will happen tomorrow no I'm so sorry will happen after two days so etc. only excuses
Dear Meklaud,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Horrible. Just horrible. Ordered a side mirror from them and it came late. And when I went to get it put on it wasn't the right part. So I called to get an exchange or refund they sat there and told me I could only get a gift card. Don not recommend. Will not ever give them my business again.
Dear Mason,
We are extremely sorry for the situation with your product. We sincerely want to smooth the inconveniences and improve your experience.
Any product (exceptions are non-returnable ones) can be taken back for a refund under any reason if it is still within the 30 days return policy and was never installed.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Purchased set of wheels and tires. 1 was damaged on delivery. After immediately requesting a replacement, I have had very limited communication from customer service and a month later they are still saying the replacement is "in process" Then they offered a 100 refund if I wanted to keep the severely damage wheel worth $600. I am baffled at the complete disregard for their customers and horrible attitude of customer service staff.
Dear Sean,
Thank you for your feedback!
We are terribly sorry for the situation with your wheels.
Due to the peculiarities of a freight shipment, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer.
If the damage was located afterward, the recipient can only mark the concealed damage by reporting directly to the Freight Shipping Carrier.
Still, we will do everything possible to help you out with this situation.
Please, check your email for details.
Sincerely,
Consumer Relations Department at CARiD.com.
DO NOT! Make business with this $#*!$#*!!
First promise me to give 3 to 5 business days delivery! But it takes almost a month of waiting! Then when arrived it ended up a $#*!ing wrong parts! And i ask a refund and return the parts! They said it will take 5 business days to get the mailed check, but HELLO! Its 2 months now! I keep contacted them they said the void the first check and now they give me new one again and this time they said they gonne proritize and expedited the mail! Hello its been a week now again! I try to go to there 24/7 live chat we just make conversation a while then they will hang up on you! And now they said he requested a tracking number and said wait untill 48 hours again! I check there ratings, it lower than i expected! Im not surprise! This $#*!$#*! keep promissing you and give you headache! I regret doing business with this type of company!
Dear $#*! Ass s.,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.