CARiDReviews 7,317

Update to my situation with Carid... with a little back and forth ( lets call it negotiations) Carid has given me a full refund. What I dont understand is with the competitive world we live in why they would not have just done the right thing in the first place... nobody wins. Lets see what they do from here.

Follow up review about the LIARS at CARiD:

CARiD responded to my review, saying they had no record of my transaction or email. Here is a RECEIPT from these a**holes. Let's see if they respond with their cookie-cutter response of, "We are sorry about your experience. We look forward to resolving... blah blah blah..."

Dear Josh Frye,

We are sorry that you had to return the part# ******* - Sparco - Steering Wheel Hub - Mazda Miata 1999 from Order # *******.
To return your merchandise, please print out the attached document(s) and follow the instructions.
Once we receive your return, we will process the refund/exchange and send you a notification via email.
If you have any questions or concerns, please feel free to contact us.

Thank you for choosing CARiD.com.

Purchased a full set of fenders for my Jeep from them. One of the fenders was scratched and damaged. Resulting in delaying my project. After emailing and speaking with customer service, they stated that the new fender was being sent and to discard the old fender. A week later, they email me telling me that I need send them the defective fender back before they can send the replacement. Of course, we argued and their generic response was that there was a misunderstanding. I assured them there was no misunderstanding and to go back and listen to the tapes. Don't give a crap about that anyway. I'm pissed because now I've lost even more time due to their games. Now I have to send them the damaged part, wait until they receive it, wait until they process it, wait until they process the replacement part, wait until they ship it and wait until I receive it. Estimated additional lost time is 2 to 3 weeks. Never again.

This company is a Rip Off and they do so by charging your card one lump sum of money and the RECHARGING for individual parts and this is where they sneak and not deduct all of the correct fees from that lump sum of money. The also over charge you for shipping! I was told that I would pay one set amount for shipping but when the final amounts charged, they OVER CHARGED for shipping and refuses to give me my money back! Why are they still in business?

I used this business several times, The Last time I will use them. They looked up the parts for my Maserati rear brakes. They sent the wrong pads with hardware and rotors. I send back the pads three weeks later got the same pads. Well I got the correct ones and the rotors were incorrect. Well now 30 days have passed and they will not take the rotors back, after very many phone calls. Turned out they don't carry the pad and rotors for the rear. I have new rotors here for a four piston Front brake system, The Rear I have the front makes a difference. So be carful if you use them.

Never had a issue with this company but i recently canceled a item where i got the pending cancallation email but after speaking to someone there i was informed it has been canceled ive yet to see refund or confirmation email that its be canceled if i dont see money tomorrow morning ill be in contact with bank an reporting it as fradual an speakinf to a lawyer

I ordered a pair of rims and they were not in production and I cancelled 25 days after placing an order and they refused to provide me a refund do not use CARiD to purchase Wheels I repeat do not use car ID to purchase Wheels

Order after being assured twice that the item would be shipped the next day. As soon as I paid for the item, I was told it would be 3 to 5 business days until shipment. I was unhappy, but I waited. The 5 business days. And heard nothing. I called an told that there would be 3 - 4 week delay due to manufacturing. I was then told that there was another vendor who had the item in stock and it would ship the next day. Two days later I received an email stating it would ship in five more days. After the five days had come and gone another email arrived stating it would be two more days. After several phone calls I cancelled the order and am awaiting a refund, which will of course take 3 to 5 days. Don't believe anything they tell you.

This company is so bad. I an't even begin to list all of the reasons why. They switch from agent to agent every time you have a question (even if in same email thread), and none of them actually know about the car parts they sell. So every time you have to restate you question or concern. They make false promises as well. I was promised, assured, etc that I'd have a certain part and it'd be expedited via UPS. Not only was it sent regular shipping (and via Fedex lol), they sent the wrong part that was not even listed on their website. And sent two left sides instead of one right and one left. Then waited 5 days to send me a shipping label, then tried to charge me a restocking fee. The whole situation was a nightmare. I kept assuring them of my worries before being shipped out and they guaranteed I was wrong, only to find out when my package arrived a week later that I was 100% right. The return process took 2+ weeks. I had to move my appointment a couple times. They are a middle man company, or "drop ship company" as they like to tell you after the fact, that only sells what the actual maker is selling. Don't believe their fake promises. They have no special relationships with any businesses. I could go on and on, literally - and I never write reviews. Please avoid CariD by all means.

Please tru to avoid this business, they have if not the worst, one of the worst customer service and business handling ever, they take too long to ship the orders out, they don't have a straight answer, carrier company doesn't even deliver to door, had to drive about 30 miles to pick up what I ordered, as I said before, please try to avoid

Ordered a part back in September. It's been 2 months now, no parts. No money back. They always say we will email you with the comfirmation. Just BS'

Previously ordered high end auto mats for an Escalade. I am gamy with the process. I again placed an order for my 2011 BMW X3 35i. I chose my model and chose one. No where did it say on that page they were not returnable. They sent mats for a sedan., not my trucjk. When I called Leah who said she was "as high as they go management wise" said there was nothing they could do. All I asked for was the correct mats for the truck. She became hostile, reminiscent of a high school mean girl. Her unprofessional attitude floored me. I asked several times to speak to someone higher, she told me she was it! Lol. I asked for a screen shot which is included here. Check out the small print. It was an honest mistake in the ordering process. And misleading information. I was a repeat client and will never again order. She told me would send a 30.00 gift card…that I declined.

Horrible process. Ordered 5 part over the phone after verifying stock on hand online. Only reason I called was to make sure based on my vin number the parts are correct.
13 days later + 6 phone call later only 1 part I have received and 1 part is in transit and 3 parts not even processed to be shipped.
No email or phone call saying why parts not processed or anything.
Call the rep and they can't tell you much as they don't know when the DC will ship out.
I am shocked with such poor customers service, and lack of technology to track inventory and shipment by CARID. We are in the 21st century. This reminds me of the mid 1990 when we were just starting to order thing online.
The worst worst worst experience ever. My car is In the shop now for 2 weeks as I thought ordering through cardid I would save a few dollars. I

Purchased power side steps and retractable tonneau cover for a new truck. $3000 worth of parts. Both break completely within 3 months of owning with zero abuse. Less than 2000 miles driven. Basically at the end of 4 WEEKS of emailing back and forth, told that I can attempt to mail them the parts back and POSSIBLY get a replacement part. Shipping back? Over $400 due to size and weight. They DO NOT stand behind any products they sell!

Was shipped damaged running boards! One side had a dent the other had a deep scratch! Did not see the damage until unpacked and after mounting brackets were installed, Called Customer service Spoke with a very apologetic Lady who put me on hold for 10 minutes or better and came back with Since you installed brackets we cant do anything for this claim! So beware of damage on your parts and DO NOT INSTALL any part of them without looking each and everything over! I guess I have learned a valuable lesson!

Had purchased Power Stop rotors and pads from Advanced auto before realizing I needed calipers. Found non powder coated Power Stop calipers L4694, L4695, L4712, and L4713 to be reasonably priced. Tried placing the order but the L4695 was out of stock. Spent two days on the phone trying to get a restocking date but all they wanted to do was upgrade my purchase to Powder coated Power Stop Calipers S4712 and S4694. The price difference was about $120 after core refund. Needing calipers, I placed the order for the higher priced calipers. The next day, I got an email saying the out of stock part was in but they had received only one. I immediately called asking to have the parts I originally wanted shipped instead of the higher priced items and this is were the run around began. I was told it takes several days to do a credit and by then the parts I want, might not be available. I was promised a call back with a resolution but never heard from them that day. Went online to chat with a Customer support person and was notified my order had been cancelled. Called the next day asking what had happened and told the order was not cancelled. Feed up, I told them the only difference between the calipers I had originally wanted and the ones they encouraged me to purchase was a pretty paint job and that wasn't worth $120 so I made sure they cancelled the order and requested my funds be returned. Two hours later, I receive and email stating that my order had been shipped. Yes, the same order I was told the day before was cancelled and the same order I had cancelled two hours earlier had been shipped! I called Carid.com and they supposedly issued a return to sender order to UPS when I called but come to find out it was three days before they confirmed to return to sender with UPS. Now my credit is waiting for the parts to be returned for over a week when this could have been taken care of if only they did what they say they will. I feel violated and wish I had never called these yoyo's! Buyers beware!

Do not work with these people. I have never been treated so bad in any buying experience. I bought a rim and tire package from them. Immediately when I put them on my car, they bounced like mad. No way were they road forced balanced I thought. I took them to a local tire dealer who diagnosed that the tires we unbalanceable! They were faulty tires and not round enough. I began a service request to get the tires exchanged, months went buy with them saying they were waiting for instructions from Continental Tire on the claim. 2 months later, still waiting and out of the blue they tell me that I have to go directly to Continental Tire to file a claim, after they said they were working on it! They sent me a link to a web site that was supposed to get me started on the warranty claim, all it was is a site to register for roadside assistance. They then proceeded to tell me that is they only site they know of... Never ever buy from them, I am convinced they knew those tires were flawed from the beginning.

I ordered 4 Michelin tires from carid. Only three arrived. I checked the tracking number and noticed 1 tire had a label created but never picked up by FedEx. I contacted CARID and was advised that they would launch an investigation that could last 5-10 days. After not hearing anything I contacted CARID again. They advised they were aware that my 4th tire never shipped and they were still looking into why. And it would a few more days. And I was also promised that if my missing tire was not located a replacement would be sent out. Sounds ok to me. So days go by and I hear nothing. I then call back and ask to speak with management. However that never happened. I was advised that they have been attempting to contact the manufacturer but have not made contact. I reminded them that their website indicates that they have many of the tire I ordered in stock. I am done being given the run around and that they have my money and I want my tires. I was then out on hold and advised that it was granted that they could ship me a new tire and my tracking number would be in my email in 2 days. Guess what no tracking number. I am days away from it being a month since I placed my order. This is unacceptable and I advise anyone thinking about doing business here to reconsider. Run run run! Anyways I'm getting my attorney involved this week. I have the missing tracking number that was never picked up, emails stating they know the problem is in their end so I'm done talking. I want my money back or my tire sent out.

I order front and back brake assemblies they were delayed in delivery due to the carid csr incorrectly addressing the billing address then they mis addressed the parts. After all that and driving to the mechanics shop (400 miles away) the front assemblies, selected by the csr operator, did not fit. Carid stated they were the correct ones, a call to the manufacturer stated they were not and would not fit at all. After numerous calls to carid and 6 different off shore csr operators they all promised a quick return and refund. So far going on 2 weeks and each csr operator states they have no clue to what the others have stated and one actually sent a incomplete e mail referencing another e mail they never sent. Carid has over $2000. 00 of mine they appear to not want to return.
Be very Leary of doing any business with these people