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I called 4 times to cancel my order because it was backorder and did not notify me. They promised me it would be sent out by a certain date and was not. Now after my 4th attempt to get my order canceled and refunded. Each person has given me an excuse. Im going on a month now. Wouldn't recommend this company because of the wasted of energy and frustration. Hoping I will get my refund otherwise have to go further with my complaint.
Products used:
All season tires
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CarId has no interesting in assisting customers after they have given them money. Even if you...
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
DearYannaode,
Thank you for sharing your experience with our store!
We are terribly sorry to know about the issue with a backorder and the long cancellation process.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com