- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I have had a Capital One credit card for over 15 years. Never late on a payment! Bought a product online using my card with them and it came broken. Tried to return it but the retailer but they did not let me. I called them 4 times. Then, I talked to Capital One about disputing the charge (less than $200). After the dispute Capital One requested several documents which all were provided. Talked to a dispute manager and was told if I supply this additional documentation, it should not be a problem. Shortly afterwards, Capital One sided with the retailer/merchant. I was robbed by Capital One and the retailer. This was unacceptable. After all the years, I have moved my balance over to another card and will be closing my account with Capital One. They do not protect their customers from fraud, even when they waste your time helping them build a case against the merchant. Be aware of Capital One Credit Cards - YOUR PURCHASES ARE NOT PROTECTED.
DO NOT DO BUSINESS WITH THEM These guys provide horrible service. I bought a set of tail lights from them just to waste my time installing them and finding out that only one worked. Had to install my old set and packed up the new to return it. Called customer service and was told that I had to make a video of it not working. Like I am going to waste another couple hours installing faulty not working parts for video making sake. These guys are insane. Allow the customer to return the product like any other company. It is bad enough that I wasted my time already. What horrible service. No sorry at any given point either.
Tip for consumers:
Do not waste your time with them. You will get better service with another seller.
Products used:
I bought tail lights for my car from them, but from the set of two only one worked. They would not let me return it unless I made a video of it not working. This is after I already wasted 2 hours installing them, finding out that only one worked. Then, had to install my old set and package up the new set for return. All wasted time. No sorry or apology from them at all. Just a refusal to accpet the return unless I made a video. This is theft.
Hover bought Bulkregister and we were notified by Bulkregister about it. We noticed that we did not get any emails from Hover or were contacted at all since the buyout. Couple months later we called them to gain access to our account. By then, they let multiple domains expire without ever contacting us. These were domains that we owned for many years. The value is over $10,000. They did not have a credit card on file. Well, we never were there customer and had access to a account! This is not just horrific business practice but completely unacceptable. Worst Experience Thus Far!
Daniel hasn’t received any thanks yous.
Daniel doesn’t have any fans yet.
Daniel isn’t following anybody yet.
Empty.
I was fortunate to start my credit over with a Cap One CC after coming out of a Chapter 7 that...
To recover your account appears to be the biggest hurdle with Capital One. I simply changed my...
Dear Daniel,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, video or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.