CarCoversReviews 21,024

I am in need of a new truck cover to protect our truck. I ordered one online with CarCovers.com. The prices were reasonable. I received the cover and took it out of the box to put on our truck. It did not fit. I looked at the invoice and the labels on the box and realized they sent the wrong one. I had to submit a request to return it. They approved the request but they want to charge me $19.12 for shipping it back. You also have only 30 days from the purchase date to get it back to them. They in turn inspect it and decides whether it is still in like new condition. If it is not, they will charge you a 30% restocking fee. I wanted to talk with them about the j$19.12. It was not my mistake. Why should I have to pay for their mistake. But, lo and behold, they will not call me back. I am finished with them forever unless I get a call back within the next 5 minutes. I'm thinking... not gonna happen. Good luck if you dare. There is no excuse for bad customer service, Covid or not.

Read the fine print on the lifetime warranty cover it is pro-rated, I had cover three years and it started ripping apart with no abuse. I filed a warranty claim and had to pay $85.00 which was almost half the price of the original purchase price. Warranty is misleading it states that cover is warranted as long as it is for the original vehicle it was purchased for but has no mention of pro-rating until you file a warranty claim. After 10 years there is no warranty so it is not really a lifetime warranty as stated

Not water proof at all cover has been on my brand new 300 for 10 days and 3 rains. Car underneath cover is very wet, makes me very concerned about my paint. You should not be allowed to advertise as water proof or even water resistant because it's not.

First off I rarely write reviews, but after my experience with Carcovers.com I felt inclined to save future individuals from wasting there time with a subpar company.
Purchased the top rated platinum car cover for 2003 BMW 330CI Convertible. Over $200.
Received after a week of order being placed. When I placed the cover on car it was obvious that it did not fit properly on the sides of vehicle. The material ended approximately 10 inches from ground. I then repackaged cover in same box and prepared to return it for the correct size. I called the phone # listed on the website. Followed prompts and was placed on hold to speak to a customer service representative. Amazingly no one answered after waiting on hold for 15 minutes. I tried again later that day. The same thing occurred. This happened on a least 5 more attempts. I then logged on to Carcovers.com and sent a email. No reply.
Eventually after a few days of trying to connect with a human being a representative
Named Rachel answered the phone. I explained my situation and was told by her that she needed photos of the cover on the car to verify it was the incorrect size. At this point I now have 6 inches of snow on top of my vehicle which is the reason I ordered the cover in the first place. I shared that information with her and she didn't to concerned. Never once did she apologize for her company for shipping the incorrect cover, or do anything to rectify the situation, other than repeat what seemed like a written paragraph of which she had memorized.
I would recommend researching other companies that sell Carcovers and read the return polices carefully.
Don't waste your hard earned money by purchasing any products from carcovers.com.

I have dealt with this company for 3 years, and I want to share my conclusions with potential buyers. This company knowingly sells you a "junk" cover with a decent warranty, (knowing that it will deteriorate or rip before the warranty is up.) They then put you through a process of pictures, etc. and send a replacement. (You pay a fee.) Within a year the cover deteriorates again, and you have to go through the process again. Finally, after you've "jumped through hoops" twice, they want you to send the cover at your expense, plus prepay for the shipping of the replacement. I now realize that this company is making money by telling lies about the cover quality. They pay very little for the covers. I'm sure they pay less than the consumer's original cost for the original plus replacements! The consumer suffers!

I purchased the platinum shield cover back in 2019 to cover my very large Tundra truck that sits outdoors 365 days a year since it is too long to fit in the garage. Well the cover started to show some "minor cracks" in the top material not the fleece lining. I contacted CS and they informed me they would take care of this matter, but had to pay the prorated fee and the S/H for the replacement (approx. $60). CS did offer to have me go to custom cover craft covers. This will require an additional "upgrade charge and lose the lifetime warranty". I opted to stay with Platinum Shield and thinking I might be able to salvage the old cover with some patch kits. I purchased 2 large patch kits and fixed the older cover. Well I received a new replacement cover from Carcovers and patch kit. I repaired the old one with the patch kit and I double covered my truck. I placed the new one underneath, the patched one and to do an experiment how long will this cover truly last even being patched. The new cover is like new right now but the older cover will need to go into the trash now after 2.5 years purely outdoor storage its gone. The replacement hopefully gives me a bit longer life. See attached pictures taken January 2021.

My initial review still holds strong in the heat the cover works great reflecting the heat it was much cooler in the cab than a grey evolution cover. Unfortunately just did not last very long. :(

The cover fits my SUV like a big potato sack. It looks like it's one size fits all manufacturing. Also they do not answer their phones and it's made in China junk.

Buy elsewhere.

I bought two covers the premium edition for my Jaguar and the standard edition for my truck. The quality of the standard edition is great, waterproof and thick. The premium edition is Walmart quality, semi water resistant, after a rain it makes my convertible top is wet. I sent it back thinking they sent me the wrong one since the standard edition was such good quality. Much to my dismay I was sent the same semi water resistant type cover. No idea why they would consider a lesser quality cover premium and charge more. If you want a quality waterproof car cover buy the standard, save money and get a better product. As I don't have time to send it back I'll park my Jag in the garage with the premium "dust cover" and move a different car outside that already has a waterproof cover.

Ordered a car cover Nov 11/20 for my 2018 BMW M240xi. Wasn't told until order placed that it was out of stock. Finally arrived today (Jan 12/21). What a wait! Paid an extra $25 for brokerage and handling to Canada, but I was charged an additional $9.95 for handling when I received it. The total to be paid in tax and handling was $40.15 (CDN) plus the extra $25 US that I paid Car Covers. That's about $80+ Canadian extra that I had to pay to get it to Canada. I wish Car Covers would be upfront about likely extra charges (they tend to downplay them, yet they're an additional 20%). For Canadian shoppers - maybe look for a product in Canada instead of this company. Package was poorly packaged and arrived patched by Canada Post. (Though the product happily wasn't damaged) Due to the lateness I was promised two free towels, but only one came. I do NOT recommend this business for Canadian customers.

I bought from them because of their gaurantee. The cover was a very tight fit, 10 month later it had rotted away just like the cheap walmart covers. I submitted a claim, they asked for pictures, I sent 3 and they have been stalking ever since. I would not recommend them based on this.

Ordered my car cover back on Nov 9th, was immediately told the next day it was on back order. I figured no worry, it's close to the holidays, lots of sales! But! After repeated attempts of trying to contact the company about my order ( which still hasn't arrived! Jan 4th). They have horrible customer service, and seem to be going out of business. Why else dodge everyone's calls and not send customers there products which they promised. Stay Away!

I ordered a custom floor mats from here on 10/25/20, didn't receive it until 12/2/20, after trying to install it I found out that the back mats was totally wrong. I wrote them on 12/6/20 with picture and video to let them know it was the wrong one for the back. I received auto email from them saying that they have receive my email and a ticket has been created. Haven't heard anything from them for 5 days. I wrote back and ask if they plan on addressing this problem and still nothing, I've been reaching out to them on 12/16,12/18,12/19,12/23, and 12/30. And still no email, no phone calls. So I guess that they decided to sell me a bad product and keep my $300+. What makes it bad this is my 4th time buying from them.

I ordered a car cover on Nov 8th, well before the Holiday Rush. It's Dec 19th now - it still hasn't shipped and their customer service can't give more details on when it's expected to ship... only that it remains 'backordered' The most frustrating part is the website still says the cover "Ships Next Business Day" and "2 Day Free Shipping" which is quite disingenuous. If it doesn't come by Xmas, I will cancel and will not try to order from this vendor again.

Bought the Platinum cover for my class A motor home. I have questions on the fit of the cover and used the online chat. The person I chatted with could not answer my questions and said she would have someone who would know contact me. That was over a week ago and no one has contacted me. I also filled out a survey about my purchase and my concerns about the product that I purchased. I have not received a response about the survey either, I guess that once they have your money they really don't care about helping you.

Bought an "ultimate" cover late 1/2020. Fast forward to early 12/2020. The cover has been on/off the car 4x as car is parked and not used. We have noticed it has been thinning (rotting) due to some run and sun (in SoCal) but now unrepairably ripped.

We have an Explorer cover that was bought late 2016 - We noticed it thinning too (flannel is noticeably sloughing off onto the car) but a gust of wind last week totally ripped it almost in half...

We've bought probably about 6 covers over the last 10 years, but no more. Quality has definitely deteriorated and not sure how this cover could last 10 years unless it was in a garage! Extremely disappointed.

Tried chat support and told me to submit a claim on the website, so no help (couldn't tell me if it could be covered under warranty as warranty page on sure is unclear). So, submitted a claim and waiting to hear back...

I used to recommend car covers.com, but not any more. The 10 year warranty is a joke if a cover is barely used and doesn't even last 11 months! And, just throwing away $200 a year for each car - no thx!