Daniel A.

I have had covers for my cars for many years for many cars types. I always try to garage my cars as a first choice but recently (8/19) acquired a daily driver that would have to sit out on the driveway in the Texas sun. I purchased the Carcover best cover for my 2012 Ford Focus Hatchback, 5 later premium cover. Seemed like a really good cover - at first. The following year (Spring 2020) when the weather warmed up, I was putting the cover on every day, I started to notice a bunch of white dust when folding up and removing the cover. Wasn't sure what it was but apparently it was the cover deteriorating. In less than a year (supposedly a 5 yr cover), One day I was adjusting the cover when putting it on and it literally tore. Not pulling on it hard just adjusting to sit correctly. I attempted to get a replacement, to which I found I had to pay $30 shipping, to replace a cover that didn't last a year. So Ok, send me another one. Maybe this first one was defective. Well after a month of my car sitting in high heat with more and more tearing, no cover as it was "out of stock". Interestingly. I could have bought a brand new cover without a problem. I emailed and called these thieves multiple time asking how they could fix the problem with no response other than the replacement is out of stock. Here is the email thread just so you know I am not raping these guys without cause:
Dan Andreola
Jul 22,2020, 2:18 AM EDT
Where is my replacement? It's now been over a month. AND, if I try to order a new one it is available? What is going on?
There is a long chain of emails with constant excuses - ship me the replacement... Piece of junk ripped after 8 months.
Dan Andreola
*******546
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OnlineCarCoverCompany (OnlineCarCoverCompany)

Jul 8,2020, 4:27 PM EDT
I am sorry for that maam, my bad. Do you happen to have the order number of the replacement order?
Dan Andreola

Jul 8,2020, 1:33 PM EDT
You obviously didn't read the whole thread. I have been waiting 3 weeks for a replacement AFTER paying the $30 dollar fee. Where is my cover?
Dan Andreola
*******546

OnlineCarCoverCompany (OnlineCarCoverCompany)
Jul 8,2020, 12:02 PM EDT
Hello Dear Customer,
After 20 years of selling car covers, the average spent by a customer to send back a covers is around $41. This is why we are asking for $30 shipping fee and we would gladly send you replacement for free without sending the defected cover back.
Please call in *******041 to pay the shipping fee.
Thank you for understanding
CarCover.com
Dan Andreola

Jul 8,2020, 1:44 AM EDT
Ok, so let me understand this - you sell a "5 layer", unlimited, lifetime warranty cover that dies in less than 6 months in the sun, and now all you are willing to do is give me back the shipping for the replacement for an inferior, grossly oversold cover that didn't last a year? It's not my fault you can't come up with a replacement, yet my car sits out roasting like a summer turkey in 100+ degree heat. Your company supposedly prides itself on customer service. Yeah, you answer emails quickly - but my problem is not even close to being resolved.
BTW - your WARRANTY POLICY makes NO mention of a shipping charge to replace a defective cover--From YOUR Website:
Warranty Policy

-------------------------------

Considering the many car cover companies out there, you may be wondering which one is the best choice and why. Well at CarCover.com, we're confident that our car covers are the best in the industry. The likelihood of you having to replace your car cover is small, however, if you ever have any issues with the car cover, we offer an Lifetime Warranty.
How does the warranty work?
We'll replace your car cover with a brand new one if ANYTHING happens to it. This includes defects, soiling, fading, disintegration, stains, rips, and normal wear and tear.
How to file a warranty claim?
Call us at *******041 OR email us at *******@carcover.com and one of our agents can guide you through your claim.
The CarCover.com warranty doesn't include vehicle damage.
I am going to be really nice - send me your new "platinum" 7 layer cover for another $30, above the $30 I already paid for the "shipping" and we'll see how it does. That is for a 2012 Ford Focus Hatchback.
If that is not acceptable I will wait for your inferior replacement and blow you out in my reviews, which interestingly, I see no obvious place to leave a review. SO may need to crowdsource my input. I am really beginning to think your reviews and Blog are completely bogus. NO place to leave a review or add to a blog? If I missed it, please advise.
If you want to escalate this to a manager that might have some additional balls, please DO and feel free to have him/her call me on the cell below. Right now, you guys suck... wait, SUCK BIG TIME.
I await Carcover's response to this pathetic excuse for customer service... do the right thing, or I will.
I'd also love to post this thread where all can read, and learn the truth. Please make me wrong.
I am waiting...
Dan Andreola
*******546

OnlineCarCoverCompany (OnlineCarCoverCompany)
Jul 7,2020, 9:33 AM EDT
We apologize sir, but we can only refund the $30 shipping fee under order id: *******.
Thank you.
Dan Andreola

Jul 6,2020, 8:01 PM EDT
Hello,
Please refund the purchase price and the $30 dollars that was supposed to cover the shipping on the replacement. That would bring the total refund amount to $169.99.
Unfortunately I can't wait. I have a black car and it is now around 100 in Dallas every day. Three weeks and not knowing how much longer won't work when I have found another company that has the ultimate 7 layer in stock for the same amount. Original Purchase Order below for reference. Please advise when I can expect the refund, and how it will be paid. Back to my card, or?
Thank you
Dan Andreola
*******546

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OnlineCarCoverCompany (OnlineCarCoverCompany)

Jul 6,2020, 10:14 AM EDT

Hello,
We really do apologize for the inconvenience. The warehouse stocks is still out. You can decide whether to wait for the cover to be on stock or we can always issue a full refund.
Thank you.
OnlineCarCoverCompany (OnlineCarCoverCompany)

Jun 29,2020, 2:10 PM EDT
We don't have an exact date but we are advised by our warehouse department that it will be end of June. As soon as we have the stocks, we will surely ship it immediately.
Have a great day!
Thank You
TheCarCoverCompany

Dan Andreola

Jun 29,2020, 1:27 PM EDT

Hello,
When are you getting Stock? We are now approaching week three since the replacement was authorized.
Dan Andreola
*******546

OnlineCarCoverCompany (OnlineCarCoverCompany)

Jun 22,2020, 1:12 PM EDT
We really do apologize for the inconvenience, but we are out of stock. We will ship when stocks are available.
OnlineCarCoverCompany (OnlineCarCoverCompany)

Jun 15,2020, 3:53 PM EDT

Hello Dear Customer,
We have analyzed the situation and we have determined that you are entitled to a replacement cover. You are covered for a free replacement under the warranty conditions, the only thing you need to pay is a $30 shipping fee. Please call in *******041 #1 to pay the shipping fee. Please have your order number handy before calling.
Thank you for understanding
CarCover.com

Dan Andreola

Jun 14,2020, 1:56 PM EDT

Hi there,
I purchased a cover for my Ford Focus back in August of last year. I live in Texas and the car stays out so I religiously put the cover on it when it is not raining. In the 90's now. I was pretty impressed with the cover - got the best rated version - your Gold version. Well today when I put it on, I grabbed to adjust the corner near the front, and was very surprised to see it tear. I hardly pulled on it. Pictures attached. I have added a piece of duct tape to keep the tear from spreading. I have had covers for many of my cars in the last 40 yrs and have never seen this happen so soon after purchase. Would appreciate you sending a new one out. Please call me my cell below if we need to discuss.

Original order info:
Dan Andreola
*******546

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