J R.

I would give ZERO stars if possible! Having ordered their best cover, I received an email notifying me it had delivered. When I called CarCovers customer service to advise them that the package had not arrived, the representative was completely rude. He said I need to call police and claim the package was stolen. No empathy or help at all. He claimed he had a picture of the package on my front porch, so I asked him to describe the porch hoping to see if it was a neighbor's home by mistake. He then just kept repeating my address and claiming the package delivered there. He eventually admitted there was no picture and returned to repeating my address. When I asked to speak to someone else hoping to get some actual help tracking my order, he just kept repeating my address and saying the package delivered there. I eventually gave up and hung up. Hopefully I can get some help from FedEx or from my credit card company but absolutely frustrated with CarCovers disregard for the situation and learned valuable insight into how they support their customers after purchase!