CarCoversReviews 21,024

We recently bought a cover for our Ford Pickup. When we received the cover it didn't fit as the cab measurements on the cover were incorrect and it had approximately a foot of material above the cab and wasn't long enough to come down over the cab. Trying to contact customer service was nearly impossible and using the online form was about the same. We were finally able to return the wrong size cover and they gave us a refund but deducted $49.56 from the amount. Who knows why. I would never use them again. Also an additional issue for me (not the reason for the return) was that the cover is made in China not the USA.

Not my first car cover, but my first one from Car Covers. 2018 Ford F150, supercab, regular bed. Bought in beautiful shape, wanted protection from the Texas sun. Put in on today.
You would >think< that paying $200+ dollars would get you a cover that fits like a glove... not a wrinkled bedsheet that has too much extra material in it. And the wind straps? Sure. Too short to pull across the underbelly; got a nice leg wound from the clip flying back from the other side.
Not recommended. I give it a "3" because it's well built, but the fit is ridiculously bad. Cannot recommend.

I ordered a cover on 6-28-21 and received a UPS tracking number and was informed it would arrive in 3 to 5 days. After 5 days with not cover, I contacted UPS. They said a label was created but no product was provided to them. Contacted Carcovers.com and was told sorry for the confusion, it was backordered and will be sent out in 5 days. On 7-23-21, almost a month later, and receiving no word from them, I contacted them by email asking for the status of my order. No response, just a auto reply that they received my message and it was under review. On July 28, I again contacted them by email. No response. Just sitting here in limbo wondering if I have been ripped off or if this two bit outfit even knows what their doing.

CarCovers.com has a customer rating of 4.8 stars (INTERESTING)
I guess my review is going to be the one off – or more often the case, when customers are disenchanted, they don't write anything, they just stop shopping there.

I have purchased several of the least expensive Motor home covers I could find online.
They typical last a season, due to SUN/UV deterioration (Colorado Mountains)

So, last fall I decided to invest in a cover with a UMLIMITED Lifetime Warranty, from CarCovers.com
It cost more than any other cover to date, but that's okay, because it has their highest rating for being resisting to SUN/ UV ray damage.

Well, my super duper cover, that was going to protect my RV (forever, I thought) only lasted one season!
The side with the Southern exposure deteriorated like rice paper.

Emailed, requesting a replacement cover per the UMLIMITED Lifetime Warranty.
CarCover.com advised they would replace my cover, providing I pay $95 for shipping.
For $95 I can purchase another cheap cover that will last as long as their Gold Shield L5 cover did.
I can purchase a Tarp for less that will outlast any cover.

CarCover.com, I'm disappointed in your advertisement, this cover is clearly not worth what I paid for it.
After looking around your website, I found your so called; UMLIMITED Lifetime Warranty is only available once!
I'm also offended you wanted $95 for shipping, I have no doubt that amount covers your cost.

I advised that I would provide a poor review, received no response!
Per your business model, you'll never hear from me again – bye!

I ordered online and was chatting with Jusidanne. The website advertised a Father's Day coupon but I couldn't find it. Jusidanne sent me the coupon link via chat and save me some money. I then mistakenly entered the billing and shipping information in reverse order. Jusidanne promptly corrected the error. My cover was delivered quickly and to the correct address. Haven't seen the actual cover so cannot comment on fit and quality but the customer service is impeccable.

I purchased a Gold Shield 5 L from Car Covers.com and within 6 months it was shedding so badly it made a total mess of my black XJ 8 Jag. If you're like me and make a real effort to keep your car clean, then imaging how you would feel if after washing and waxing your car you then put on a car cover expecting it to protect your car and keep it clean, but when you take the cover off a day or two later your formerly clean car is now heavily covered in residue that is shedding off from the covers felt liner.
As you will see in the pictures I have posted, the cover is totally unusable and obviously defective.
You then make a warranty claim with Car Covers.com and eventually they send you an email telling you; "We have analyzed the situation and we have determined that you are entitled to a replacement cover. You are covered for a free replacement under the warranty conditions, the only thing you need to pay is a $30 shipping fee per cover"
I dealt with Isaack in the warranty dept. and he was very unfriendly, to the point of being confrontational. Not only that, he told me the cover was not defective, but wouldn't answer me when I asked him if he saw my pictures.
When I asked him what happens if I send you $30.00 and within 6 months I have the same problem all over again? Answer: Pay another 30.00 to receive a third cover. These are cheap covers imported from China and, in this case, you don't even get what you paid for.
I have never been asked to pay shipping and handling when returning a defective item on warranty and always have been sent a call tag and return authorization for no charge, even recently when I returned a automotive battery charger to Amazon.
Take my advice: Shop retailers with a good reputation like; Amazon, Walmart, Summit Racing, Jeg's and buy a name brand car cover, I found out the hard way that you will be money ahead in the long run.

Wanted to post pictures but they were to large. The first cover lasted about 6 months (rubber coating came off 1/2 the top) they replaces the cover and all was good. About 6 months later I was replacing the roof vent covers and noticed a rip and numerous small holes in the sides. Neither cover was ever removed from the RV so no damage was caused by us. I sent them pictures of the holes that were located where there are wrinkles from packing. What they do for shipping is suck all the air out of the bag and this causes the canvas to have permanent wrinkles and weak spots. The 2nd cover went through rain and snow but the wrinkles are still there but now have small holes where the fibers were crushed due to being vacuum packed, way to tight. So for about $350 our RV was covered for about a year. RV covers get 1 replacement, that's it, no mater what. Do your homework! Smaller covers could be ok if they don't pack them in a shoe box.

My step father ordered a new car cover for my mother and unfortunately he passed away before it was even taken out of the shipping box. I reached out to Car Cover to see about returning it and was told that it was beyond their 30 day return policy. When I explained that obviously a few things took priority the last two months, their reply was so sorry and offered a 20% discount! I will certainly never recommend them to anyone.

I ordered a cover for my truck in December 2020. I heard nothing, and did not receive the cover until mid April. At that point, I had made other arrangements. In accordance with their 30 day return policy, I attempted to return the item (it was never even opened). Their web site return request diverts you to another site that attempts to sell some other service. You cannot open a RMA ticket. The phone number on their web site does not work. I did chat with someone who promised to send me an RMA, but this never happened.
I opened a ticket on the Paypal Resolution site and after the first round received this: "Hello, I'm sorry there was trouble reaching out to our staff for help. Let me see if I can solve your problem. I can approve your return request now and send you a return label to your email. Once we receive the cover back to our warehouse, we will be able to process the return refund for you and the funds will be returned to the account you paid through. If this option sounds appropriate, please let me know and I will get that process started for you asap."
However, there was never and e-mail or any follow up and multiple email requests were ignored.
Do not buy from Carcover.com. They do not honor their own policies.

My motorcycle cover was delivered today, 2 days late due to the festive season. After reading the reviews on this company I worried about receiving it at all and what it would be like if I did. Well I am well impressed with the cover and it fits perfectly. Don't know yet if it's waterproof as the weather is frosty, time will tell. Would like to thank this company for a very good product and at a very good price. Thank you

I ordered on 4/28 and was shown it would be shipped in 3-4 days to my state. I never got any tracking information, but I waited a couple days longer. I tried calling but would never get through. Finally, after 15 minutes on hold, got through on 5/7 and they said my zipcode was wrong. Even though they read it to me correctly and I verified I typed it correctly. They said they caught it early on, but never contacted me. I've been away with the military for the last 3 months and will be here for the next 3 months. I was going to be home for one day on mothers day and this was to be my gift for my mother. They didn't offer me any suggestions to make it right. So I offered to pay for expedited shipping, an extra $62, on top of the platinum cover. They reassured me that it would definitely get there by end of day on 5/8. It didn't arrive until 5/10. A day too late. Their lack of communication regarding the "wrong" zip code, being okay with taking more money because of their mistake, and their lack of acknowledgement of military members is why I won't order anything else from them.

Purchased a RV cover - it took a while to come in. Website said in stock and it wasn't. Whatever I ordered it with enough time. After having it on from December to April the cover is torn to shreds. We had an extremely mild winter with very little sun, less than 2 ft of snow all winter, and hardly any wind storms. This thing is shredded like I took a knife to it. Poor poor quality. I spent $480 on it - I went for the best one they had. I called when I returned and all they will say is I can get a warranty replacement but I need to pay $95 to ship the new one. This thing is less than 6 months old. When I talked to a supervisor all he could say is "that's the best I can do - we cant control the weather". When i explained to him this thing was in the calmest winter possible he got defensive and said there is nothing else they can do.
All I wanted was a refund. I don't want a replacement I don't want another crappy cover - just a refund for the crappy item they sent me. All they can say is well we can send you another one for $95.
Absolute terrible customer service and products. STAY FAR AWAY

Product was average quality when received new and 'fit' okay, certainly not an exact fit but nothing to complain about. Fast forward, not even a year, this PWC/jetski cover is already deteriorating. As a jetski it is docked on the Florida Intracoastal on a floating dock and not in 'full' sun but of course does get some sun.

I Opened a warranty ticket with the company and based on all the information I have to provide and/or potentially even send them the old one, this is going to take at least 30 days to resolve and I'd have to imagine longer. I don't live in FL full-time so when I do fly down next month, I will have to gather 'more' information that they need. (more pictures than what I've provide, potentially a sku# or batch # located on tags (if they are even still legible, if not it's not mandatory). Perhaps they will replace it, remains to be seen. However, if it cannot last a year then not sure if a replacement will do much other than last the same time period.

The email response on what needs to be provided to get the warranty reviewed is lengthy and I'm sure many people try to take advantage of the product's warranty. But honestly, not even a year did this last and if I opt to send the product to them (at my expense) they will examine it and maybe (maybe not) opt to replace it. So, I would say the warrant is not as great as they advertise.

I cannot speak to their other products, but I would not recommend a PWC/Jetski cover if you plan to store it 'on the water' and 'outside' in the Florida sun. Perhaps it would do well in some other environment such as a garage with a cooling system!

Bought a cover lifetime Warranty for my Buick century November 2018 submitted a claim 5 weeks ago, no reply, called their 800# no human answered left message with my phone -no reply.The cover is just shredding in the wind, Not conducive for future purchases.

I Just got the box with cover delivered, spent $194.35. Opened the box pulled out bag with folded cover in it, haven't even unfolded it before noticing a 3-4" slice or tear in it! Have tried calling and was on hold for awhile, then told too leave a message. No one has returned the call. They state if sent back that ya have to pay a restocking fee, but Why, when it arrived damaged and would be no good for resale!? Still waiting on the call back. Very Disappointed!

They do everything in their power to prevent you from returning their product. And when you begin the process, they direct you to a webpage that says "under construction" (obvious stall tactic). So I called and asked about the webpage and the employee said they'd been having problems with the site for months (really?). The employee then sent me a link that took me to the UPS return label, which I printed out and placed on the car cover box for return. I sent the box back to them and waited a couple weeks but didn't hear back so I emailed them and got a reply from "Rea" who processed my return within a couple days (Thank you, Rea).

Another odd business practice I noticed was the reviews on the carcovers.com website. I started reading several and they don't even match the actual product they're listed under. Also, you will not find a negative review; only wonderful and flowery reviews with way too many superlatives. Seemed very fishy to me.

Maybe they should spend some of their profit on ethics training instead of the incessant carcovers.com commercials we are forced to see.

Ordered a car cover before Christmas 2020 with a guaranteed 2 day delivery, 3 months, March 2021, later after numerous calls and emails the product FINALLY arrived. Customer Service replies, "sorry we can give you a $10 off your next purchase".

Had a problem on my invoice that I needed straightened out and called numerous times and was put on hold. No one ever picked up my call. Money was withdrawn from my account before my problem was resolved and tried to contact a sales person again and could not reach anyone by phone. I'm really upset after spending part of my morning and afternoon trying to straighten this out and still have not heard back from this company. Wish now I had never gone to their website.