Cancelon

I booked a hotel on Sanibel Island, FL about 5 weeks in advance of my stay, paying full price for 4 nights and received a reservation number from Cancelon. Four days before my stay I contacted the hotel directly and they had no record of my reservation. When I contacted Cancelon, the staff reported that there was a problem with the reservation staff and to allow 24- 48 hours to resolve. After 48 hours (2 days before my flight) I was notified by Cancelon that the hotel had "overbooked" me. (In fact it was Cancelon that had overbooked, not the hotel.) I was given two alternatives: accept an alternative hotel that was not on Sanibel Island or any other beach, or get a refund.

Here is an update. As of yesterday Cancelon refunded the amount to my American Express Account. I am not exactly sure what actually did the trick, but one or more of the following worked:
1. I opened a dispute against the charge through American Express.
2. I wrote a negative review and posted it on 3 different sites including this one.
3. I wrote to Trip Advisor Customer Service to report this case with my Cancelon reservation number and all details since I had booked the Cancelon reservation through the Trip Advisor site.
4. I called Cancelon Support center 9 times over a period of 10 days and spoke to 8 different agents including Sam who claimed to be the Supervisor. They all offered their pseudonyms and lied to me each time saying that I would get my hotel confirmed within 24 hours. Harry, Lucy, June, Daniel, Sam, Peter, Robert and Patrick were some of the names they gave me!
5. I called the hotel in Orlando to report this reservation fraud.

Final footnote - I received a call from someone called John from Cancelon today. He expressed his apologies for my inconvenience and offered me $50 for my troubles and 'hoped' I would change my review. I politely refused. He called back after a minute and offered $100 which he could deposit into a Paypal account of my choice. I refused again.
Lesson learned is that in the future I will do my due diligence and research a company before giving them my money.

We booked a room for two nights during hurricane Irma. After one day staying at the hotel the hotel lost power so we decided to return home because we did have power. We have been waiting on a refund for almost a MONTH and these cheapskates still have not refunded our money for the second night. I call and call and get the same excuse "we are still waiting on our third party to process the refund". BS! They are SCAMMERS and steal people's hard earned money. Especially during a natural disaster like hurricane Irma. They could care less! I'm going to slam them every chance I get, on every website, and get the word out! DON'T BOOK WITH THEM EVER!

Found a better deal for the same hotel and dates - when I called Cancelon, the agent said they would honor a PRICE MATCH if I sent the screen shots of the other website difference of over $300 but I keep getting a run around from them saying that the cancellation policy is different - which has nothing to do with the PRICE! Please help - they sent me an email saying they would refund me $50. Terrible company to deal with - they do not follow thru on their "Price Match" at all.

Booked a room a month in advance, for a room at the Langham Pasadena for October 25, for 2 nights. Made the reservation and paid with credit card. Then tonight - the night before the reservation - after 8 pm - I received an email that the hotel canceled my reservation. Cancelon said it wasn't their fault - that the hotel canceled it. Then I got a phone call that the hotel canceled my reservation. That is wasn't Cancelon's fault, but the hotel's. They offered to put me at another hotel that is a lot less expensive, with no offer to refund the difference. Now it's less than 24 hours until I need to check in and all hotels are 3x the cost.

These people are unbelievably incompetent. They sent me a confirmation email for a hotel room that I prepaid for, only for me to arrive at the hotel and the clerk tell me they didn't have a reservation for me. Cancelon booked me at the wrong (but cheaper, and crappier) hotel, 12 miles away, and they wanted me to drive across town because they messed up. It took them 2 hours of me waiting in the hotel lobby from 9-11 PM with my baby and wife to get a room. They offered me a 30% discount. I called after my trip and they told me that offer is "no longer valid." DO NOT BOOK WITH THESE PEOPLE.

I made a booking, I thought through "Trip advisor" to find it was booked through https://www.cancelon.com. What I thought was the rate and booking I set up with Trip Advisor was 2 rooms with 2 adults each. The confirmation from CancelOn showed 2 rooms 2 adults. When I immediately called CancelOn for clairification I was told 1 adults only per room. To add two more adults to the reservation resulted in close to doubling the cost advertized with Trip Advisor, To cancel at that time would result in a $220.00 fee. Absolutely ridiculous, After some discussion with the nice representive and his discussion with his supervisor, the fee was reduced to $110. This is still too much for a 15 minute transaction that was deceiving from the beginning. I would advise people to avoid offers from Trip Advisor and do not allow CancelOn to make the bookings.

This company is one big Fruad please be carful and STAY AWAY. So I booked 2 rooms at the Ritz Carlton in Santiago. 3 days later I get an email saying one of the rooms was canceled do a mistake they made. I call up to cancel the second room the one my kids were supposed to stay in and some indian call representative says that the second room in unrefundable. They breeched my contract and I am going to sue this company in civil court. So if you are a nice family looking for a vacation use booking.com or hotels.com these guys are scum of the earth.

Active duty military here. My family was trying to evacuate for Hurricane Florence and my husband sadly used Trivago, who used Cancelon, to book a hotel. The roads were too bad to leave so we are staying in base shelter so we cancelled the reservation. The hotel had no idea who we were, no record of us ever having a room. Called Cancelon and they claim we never called and cancelled, and that we were not getting a refund. I was talked down to and yelled at by a SUPERVISOR. Avoid and beware, I will be sharing this experience EVERYWHERE and getting my chain of command involved for this outright THEFT!

WISH I COULD LEAVE 0 STARS.

THE SALES PRACTICES OF THIS COMPANY ARE HORRENDOUS AND MANIPULATIVE.

I BOOKED A ROOM LAST WEEK- THE ROOM WRITE UP
MAXIMUM ROOM OCCUPANCY 1
IDEAL FOR AN INDIVIDUAL TRAVELLER OR COUPLE LOOKING FOR A QUIET OASIS.

AFTER MAKING THE BOOKING MY CONFIRMATION CAME THROUGH STATING THAT I AM IN AN 8 PERSON MIXED DORM.

AFTER A LOT OF BACK AND FORTH THEY ARE REFUSING TO PROVIDE A REFUND STANDING FIRMLY BEHIND THEIR NO CANCELATION POLICY!

IMAGINE BOOKING THAT PERFECT SUNNY GETAWAY WITH YOUR BETTER HALF TO BE TOLD THAT YOUR SHARING WITH 7 OTHER PEOPLE.

IMAGINE THE FRUSTRATION AT BEING TOLD BY VARIOUS CUSTOMER SUPPORT AGENCIES THAT THEY HAVE A FIRM NO CANCELATION POLICY.

IMAGINE GETTING READY FOR A PEACEFUL OASIS TO BE TOLD YOU'LL BE SLUNG IN WITH 6 OTHER BACKPACKERS.

WELL PLEASE PLEASE THINK AGAIN BEFORE USING CANCELON... THEY'LL RUIN YOUR VACATION!

This company is complete TRASH!

Got an email THE DAY BEFORE our trip, saying our hotel was overbooked, and they would find an alternative - all "alternatives" were also booked solid.

Called the hotel we were supposed to stay at, they said it was CANCELON who cancelled the room on THEIR END, when the hotel HAD US in their system! CANCELON sold our room to a higher bidder, right from under me!

RUN AS FAST AS YOU CAN! DO NOT USE CANCELON!