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Cancelon Reviews Summary
Cancelon has a rating of 2 stars from 282 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cancelon most frequently mention customer service, credit card and confirmation email. Cancelon ranks 447th among Hotels sites.
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We booked a family vacation through Cancelon and when we arrived the hotel had no record of our reservation. Cancelon said they'd call us back in 5-10 mins and never called back. We had to call them. This is 100% shady and I would HIGHLY recommend NOT using this company. We are filing a report with the better business bureau. 6.5 hours later dealing with them and we have no where to stay. HORRIBLE!
Horrible customer service and there policies are so strict I would never reserve a hotel with them again.
Dear Sherie, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience on Sitejabber. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio
Horrible customer service for sellers. I was literally in the process of chatting with a rep about why it was taking so long for my posting to get verified. Finally they call the hotel to verify and she informs me a decision will be sent through email. They remove my posting 30 sec later for a simple fix that could have been updated had she let me know.
Dear Valued Guest, it saddens me to hear about your experience. We want to be best when it comes to customer service and clearly, we are missing the mark. Apologies are not enough. I take full responsibility for the actions and attitudes of our staff and I have already addressed the issue internally. Please post your booking once again and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
I booked a hotel through this site for two nights totalling $588.00. The booking went through like normal. An hour later I get an email that there were not any actual rooms available and my booking has been cancelled and a refund will be issued. A couple of days later I check my bank statement and realize I was charged the $588.00 anyway. I call Cancelon and they apologize, they "forgot" to issue me a refund. They then tell me they will issue one now but it will take anywhere between 3-10 business days for the funds to be transferred back into my account. I recommend you skip this site entirely and go directly through the hotel to ensure you are not ripped off, or out of funds for several days until a refund can be issued.
Dear Laurel, everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. Lack of focus, carelessness, and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. What you experienced is not acceptable and receive my sincere apologies. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
I booked a hotel in Chicago through cancelon and they never actually booked my room they just billed my credit card. Then, days later, when the hotel still hadn't received a legitimate booking, they lied about it and tried to charge me a cancellation fee for a service that the hotel confirmed they never provided. Shady! Report their fraud at https://www.econsumer.gov/
Dear Jeffrey, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience here. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio
Friendly use, great deals
High credibility
I'll book again through it
Discounted rates, easy to use and book
Dear Raed, Thank you so much for taking a few moments to let us know how we are doing. Everyone here is always on the lookout for products that are consistent and will always exceed the expectations of our customers. Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers. Please visit again and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh
I made a very early reservation to get a good rate. Paid for it in full and got a confirmation. Just to receive few days before travelling that they didn't confirm with the hotel & need me to pay double the amount to confirm my reservation because they just realized that my nationality is different than what they guessed it was, without asking me from day one for my full information. This is the most unprofessional and untruthful website I have ever had to deal with. Stay away.
They don't pay the hotel directly after reservation, and keep it till the last moment to discover that rates change and ask the client for extra charge.
P. S: I got a refund for my money but lost my planned vacation.
Dear Tarek, we are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. Kindly receive my most sincere apologies for this matter and know that we are trying to amend your booking with the hotel. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
I'll admit, I was a little worried at first having never heard of CancelOn before. And the spelling mistakes in the voucher email ("starring" vs "storing") also set off a few alarm bells. After some research, I learned CancelOn resells hotel bookings that are otherwise non-refundable. Once I realized this, then I understood why it can take a few days before the hotel can confirm the booking. And within 48 hours I had received a second email with confirmation and I called the hotel and they also confirmed the booking was made. Overall, I'm very satisfied with CancelOn and a big thank-you to Emma at customer service for patiently explaining everything to me.:-)
Dear Brian, Thank you for your kind feedback and for sharing it on SiteJabber. We would like to inform you that Cancel is Online Travel Agency where one can book a reservation and sell the reservation also. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. I made sure Emma got the recognition she deserved and she was very happy to see your review. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh
I booked two rooms for a Best Western Beach Resort in Jaco Costa Rica. It was a great price. I did call Best Westerns directly a day before my trip and discovered they had booked only one room for me but I had paid for two. I contacted Cancelon customer service and they did get it fixed for me and we checked in without any issues. Suggest you double check reservations directly with the hotels to avert any confusion.
Dear Peter, we are really sorry for the inconvenience. Kindly note due to multiple booking they were confused if second booking is made intentionally or not. That's the reason they confirmed your booking lately. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
We had an excellent experience with Cancelon. I got an amazing deal at Playa Grande in Cabo. I was nervous about it because I had never heard of Cancelon, but I did some research and the deal was so good, I decided to go for it. My understanding was that we were buying nonrefundable rooms that someone else had bought but were unable to use. We bought 2 rooms and had Cancelon's customer service request that they were adjoining for us which they did. We were notified that the hotel could not confirm our adjoining room request until check in but they would try (pretty normal for all hotels.) I did call the hotel to confirm the reservation separately and they only had us down for 1 room, but Cancelon customer service quickly fixed this. When we arrived at the hotel, they did not have any adjoining rooms, so instead they upgraded us to an amazing 2 bedroom 3 bathroom penthouse! All in all, we got a great deal and a great vacation. I would recommend Cancelon, although I would verify any reservations directly with the hotel as well just to be safe...
Dear Stacy, Thank you for taking the time out of your busy schedule to share your opinion with other community members. We are constantly hard at work doing everything we can to deliver high-quality experiences to every one of our customers. We are so glad we were able to help you out. Helping our customers is what we love best. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. Please visit again and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh
I work at a hotel, and have seen firsthand guests who thought they booked a room with us, and we never actually sold or confirmed a room with them. Cancelon gets rooms from very suspicious sources and resells them to customers... Then they try to get a confirmation from the hotel... only after they have taken the guests money. They string guests along, telling them to wait for the actual confirmation from the hotel... and then when its too late to get a refund and/or cancel, the guests are stuck! Always book directly with the hotel! Yes, the deals are too good to be true. Book direct, don't risk your vacation!
Dear Phillip, we are sad to hear things did not go as expected. Thank you for sharing your experience on Sitejabber. I was not able to locate the booking. Kindly share the guest's reservation number (Itinerary number or Order-id of 6 digits) and your full information about hotel with email address. We will make sure to contact you and resolve the situation. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio
So I didn't even realize I was booking through this horrible site. I received the order confirmation but with no hotel confirmation number. I started googling "CancelOn" to look at reviews since I immediately started feeling skeptical about my "deal." Sure enough, a ton of bad reviews with people claiming their reservations were not booked. I immediately called my bank to reject the transaction, they couldn't so I filed a dispute instead. I called the CancelOn customer service number only to be serviced by a snarky representative who did not want to cancel my "reservation" or issue me a full refund. She persisted saying they were a legitimate site even after I told her they had horrible reviews and all the likes of a SCAM. I too persisted in cancelling and requesting my refund but I was told that they still had to charge me a $52 fee. I asked to talk to a manager and of course there was no manager. I insisted but they only confirmed cancellation and a refund less the fee. By the way - the refund will take at least 10 days. I feel like such a fool! I can only hope to get my refund back despite what I was told. I am writing this review to keep people from spending their hard earned money on SCAMS and LIES.
Dear Paola, we are truly sorry your experience was not to your satisfaction. From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We assure you that the reservations made through Cancelon are prepaid reservations and the same can be confirmed with the Hotel directly after making the reservation with us. We would like to inform you that the charges we take as cancellation fee is the amount we pay to the hotel on the very first minute to reserve or uphold the room until your arrival. Our policy is to deliver 100% customer satisfaction. Kindly note that as a gesture of goodwill, we have refunded you the cancellation fee. We want long-lasting relationships with every customer and would love to provide you with the expected level of service for all your future reservations. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact.
Best Regards
Chris
Cancelon (Hotel Booking) is too Risky
Cancelon (Hotel Booking) sucks! I had no idea how big a risk they are. Unfortunately I could not give them a zero. Based on horrific reviews from other sites I was nervous about the reservation we made for a special place in Oahu that we always wanted to stay. I assumed since they charged me the same day, my reservation would be confirmed. The hotel had nothing. So i called the very courteous, but fake and lying, customer support people who asked me to allow another 72 hours. Then they sent another e-mail asking for another 6 days. After two more weeks of being strung along I called and was told that the hotel was booked and due to some fabricated circumstance, they were unable to place us there, but were looking for alternatives. We realized the hotel was actually not booked. The customer service guy in India was going to put us in some alternative place, but complaining to some guy in a third world country about equivalent accommodations seemed like a minor issue to him. They were not willing to refund me until waiting up tot he lastt day. Not a risk I am willing to take. So i called my credit card company who backed me up and cancelled the reservation and made our own booking which cost us over $1500 for trusting and waiting on Cencelon (also known as Hotel Booking).
Their business is that they take your payment immediately and hope (statistical gamble) that someone will cancel the room you want for the same hotel and same dates. Not at all worth it.
Dear Frank, Thank you for reaching out to us and letting us know we dropped the ball. Our goal is customer satisfaction and we clearly failed to deliver because of the hotel's fault at that last moment. Kindly note that your situation was an exception and everyone should receive what they paid for. We want your business and will appreciate a second chance to earn it fair and square. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh
The only issue I had was confirming my email. Other than that I got a good deal and the site was easy to use.
Dear Raymond, we want to thank you for your kind feedback and for taking the time to share it. Everyone here is always on the lookout for products that are consistent and will always exceed the expectations of our customers. We will try our best and work hard to provide the best customer service and pricing. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh
STAY AWAY from this company. Service was terrible, they cannot answer any questions you have without putting you on a 15 minute hold and finally when i needed to change my reservation because we were arriving a day later they said they could not change my reservation. I called the front desk of the hotel and they said I could change my reservation but could not because I was locked in to these idiots. Basically I get to pay for an extra night at over $200 p/night because I used this company to book. Again I say stay away. I would not use this company to make travel plans ever.
Dear Eric, we are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We would like to inform you that the hotel has denied for the first-night cancellation after so many attempts. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
"CONSUMER ALERT: If you are directed to a cheap hotel reservation via another travel website (i. E, Trivago), DO NOT fall for the false sense of security offered by the idea of "Free Cancellation," because they CHARGE A FEE TO CANCEL! (It's all there, in TEENY TINY Black and White once you are re-directed, but don't be an idiot like I was and just ASSUME that "free cancellation" actually MEANS "Free Cancellation." IT DOESN'T!)
Dear Jennifer, Thank you for writing on Sitejabber. We would like to inform you that the charges we take as cancellation fee is the amount we pay to the hotel on the very first minute to reserve the room until your arrival. Kindly note that as a gesture of goodwill, we have refunded you the cancellation fee. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind Regards, Antonio
Cancellon is completly a swindle. I booked two times through them and both has been cancelled but they take your money and take some days to transfer you again.
Dear Rosaura, we are truly sorry your experience was not to your satisfaction. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. Following our conversation, we would like to inform you that we have already refunded you and you will get the refund within 10 days. We know apologies don't fix the past. Please give us a second opportunity to show you what we are truly made of and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio
0 stars!. I found them through trivago for a hotel we booked for our babymoon. They changed their little "cancelation policy" I was given and never notified me via email of their change. So when I called to cancel our hotel within the appropriate time, they refused to refund my money. Then, they kept calling back and harassing me (after I called my credit card company to dispute) claiming they would refund half of the charges and "would try to get the rest back from the hotel" if I made the dispute go away. The "managers" were super rude, arguing with me from the get go! I have booked and cancelled trips with Orbitz, hotels.com, and many others with trivago, and they all have appropriate and fairly stated cancel policies. This site seems to do what they please to get your money. COMPLETE SCAM. STAY AWAY!
Dear Angela, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience on Sitejabber. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio
I tried booking a room for a hotel in Philadelphia, got linked to their site by Google because of a $117 listing after fees which for Downtown Philly is a steal. I go to fill out the information and at the end hit submit in the 30minute booking window for it to spit out an error of "Room is unavailable"
I check back 30-40 minutes later, listing is still up, same result.
At this point I used their in-site Customer Service chat. I give them the exact location I'm booking for, they look into it and say for me to refresh my cache and try again since the listing should be up. Same Result
The CS rep then goes and makes a custom booking page for me to work with... for the Philippines... I point this out to them and they ask again for where I'm trying to book, they look again and say there's 0 rooms available.
I asked them why they were keeping several listings up for a hotel that is no longer available and put an end to the conversation.
First and last time I'll try to book through them.
Dear Alexander, first allow me to apologize on behalf of everyone here. We love what we do and we want for every customer to have the best possible experience. Could you please provide us your best contact number to assist you in the booking in desired hotel? We will make sure to do our best to find a solution that will meet your expectations. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind Regards, Antonio
If I could give 0 stars I would. Horrific customer service. Twelve hours before leaving for our first wedding anniversary trip (that happened to fall on a holiday) they emailed to let us know our hotel was overbooked and offered a motel with no change in what we were charged for a 5 star resort. We begged and pleaded for other comperable arrangements and all we were offered was a refund, no credits. We called our hotel directly and they said they let the company know weeks ago and on several occasions they were booked, however, we only heard from them the night before. The "manager" we spoke with gave no options and showed no remorse for their companies poor service. On our own we researched and were able to find a comparable 5 star resort that was available and he refused to book us. We spent two hours on the phone with no resolution and are now out the cost of our flights, arrangements for our dogs etc. As well as heartbroken we aren't able to celebrate a very special time as we had planned. We travel often and have never experienced such terrible customer service. I am appalled at how we were treated and how horribly the situation was handled. They made no effort to make this right for us, even after we did all the leg work to find a reasonable solution. First and last time we will ever use this company and advise everyone to avoid it as well.
Dear Kerry, we are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. Everyone should receive what they paid for and that is our commitment to every one of our customers. We are looking into this issue and hope to resolve it promptly and accurately. Until then, please receive my most sincere apologies on behalf of everyone in the team and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. At your service, Antonio
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bria, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience on SiteJabber. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio