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As simple as the title suggests - Trivago endorses CancelOn (scammers). I do not recommend Trivago or CancelOn.
So I didn't even realize I was booking through this horrible site. I received the order confirmation but with no hotel confirmation number. I started googling "CancelOn" to look at reviews since I immediately started feeling skeptical about my "deal." Sure enough, a ton of bad reviews with people claiming their reservations were not booked. I immediately called my bank to reject the transaction, they couldn't so I filed a dispute instead. I called the CancelOn customer service number only to be serviced by a snarky representative who did not want to cancel my "reservation" or issue me a full refund. She persisted saying they were a legitimate site even after I told her they had horrible reviews and all the likes of a SCAM. I too persisted in cancelling and requesting my refund but I was told that they still had to charge me a $52 fee. I asked to talk to a manager and of course there was no manager. I insisted but they only confirmed cancellation and a refund less the fee. By the way - the refund will take at least 10 days. I feel like such a fool! I can only hope to get my refund back despite what I was told. I am writing this review to keep people from spending their hard earned money on SCAMS and LIES.
Paola S.'s review of Cancelon earned 4 Very Helpful votes
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Dear Paola, we are truly sorry your experience was not to your satisfaction. From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We assure you that the reservations made through Cancelon are prepaid reservations and the same can be confirmed with the Hotel directly after making the reservation with us. We would like to inform you that the charges we take as cancellation fee is the amount we pay to the hotel on the very first minute to reserve or uphold the room until your arrival. Our policy is to deliver 100% customer satisfaction. Kindly note that as a gesture of goodwill, we have refunded you the cancellation fee. We want long-lasting relationships with every customer and would love to provide you with the expected level of service for all your future reservations. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact.
Best Regards
Chris