"CONSUMER ALERT: If you are directed to a cheap hotel reservation via another travel website (i. E, Trivago), DO NOT fall for the false sense of security offered by the idea of "Free Cancellation," because they CHARGE A FEE TO CANCEL! (It's all there, in TEENY TINY Black and White once you are re-directed, but don't be an idiot like I was and just ASSUME that "free cancellation" actually MEANS "Free Cancellation." IT DOESN'T!)
Dear Jennifer, Thank you for writing on Sitejabber. We would like to inform you that the charges we take as cancellation fee is the amount we pay to the hotel on the very first minute to reserve the room until your arrival. Kindly note that as a gesture of goodwill, we have refunded you the cancellation fee. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind Regards, Antonio