Cancelon

Got to our hotel last night after a 4 hour drive, to be told there was no room in the hotel for us because guest services tried to confirm multiple ways with Cancelon and the card was declined. We paid with PayPal on the 25th. Cancelon verified they received payment and PayPal verified they had paid. But we still had no room until I paid the hotel directly but only for 1 night and not the 3 cancelon had sent a verification code for to my email. Had to waste time calling to get PayPal refunded. Also this company tacks on a "tax and fees" charge that added 25% to my bill.

If there is any chance you will need to change your reservation, do not use them. Even if there is a date until you can change the reservation, they will find a way around it if it means that you would receive a refund. When you call, you get a person with a very heavy accent and they just recite from a script that they will check with the hotel and you will receive an email. The email never comes and they continue to put you off until the deadline has past. I will NEVER use them again and if there was a rating less than 1 star I would give them that!

Advertising Rooms that are not available and allowing payment for them. Booked a room through Cancelon and paid over $4000. Get an email the next day saying the room is no longer available and I will get a refund within 10 days. They offer a 10% discount on my next booking. So I look for another room... again pay over $4000. And within 24 hours, am told that it is no longer available. Disappointing to say the least! At least all the other 3rd party seller sites I checked for this same booking tell you BEFORE you pay that the room is no longer available.

Cancelon.com charged me $63 more than what calling the hotel directly would have cost. They claimed they had the cheapest price, ended up costing me much more. When I called them they claimed the hotel should have never printed me a receipt so that I could see the difference between what the hotel charged and what they charged me. They blame the hotel. I will NEVER use them and suggest anyone else considering use a different service.

To many sites and to many deals going on just to find that they are pretty much all the same... but i was pleased with today transaction on the internet but I just read the comments to the the right,,, I hope that I do not have to go through the hassle of having to pay any more at the hotel... I want to be able to give a five star rating and use you guys again,,,, so make sure to have a note on the invoice that all taxes and fees are paid --so i can give that five star rating and come back

I booked a hotel in Honolulu with them about 4 months ahead of my trip. Unfortunately, I have to change my trip dates about 2 months before the trip but they refused to do it. They didn't tell me that on the first call. I had to call a second time to get a confirmation of the change and they told me they don't want to do it, but they would agree to the change if the hotel approves it. I called the hotel, the hotel agreed to the change, I send the confirmation to CancelOn but they still refuse to do it. They charged me for 4 nights and paid the hotel for the 3 nights stayed. Even if I provided all the information and requested it several times before and after the trip, they refused to process the refund for one night and stopped answering my e-mails. I will never use them again and I tell people to stay away from them.

Scam. Don't waste your time. They list a nonrefundable rate, take your money, then cancel the reservation. In my case, it was within 24hrs of booking and I just so happened to read my email. What would happen if they cancel it right before checkin? What's stopping them? You're screwed. Do not book through them unless you like having to redo your search and reservations multiple times. This Mickey Mouse outfit will leave you guessing is you *really* have a reservation?

I've booked from cancelon, but when i called the actual hotel about that they said that they did not know or work with that website and i'm probably scammed, because all of the rooms were fully booked at the time of my reservation.

When i call or mail cancelon, they say "they'll look into it" but all they need to do is call or mail the hotel to learn about my booking. I already know that there are no rooms available, so why does cancelon keep wasting my time? Also, when i say that i want my money refunded so that i can book another hotel, they say it's non-refundable until it is confirmed that there is no vacancy. The hotel staff themselves said that there is no vacancy, so why am i waiting?

0 stars!. I found them through trivago for a hotel we booked for our babymoon. They changed their little "cancelation policy" I was given and never notified me via email of their change. So when I called to cancel our hotel within the appropriate time, they refused to refund my money. Then, they kept calling back and harassing me (after I called my credit card company to dispute) claiming they would refund half of the charges and "would try to get the rest back from the hotel" if I made the dispute go away. The "managers" were super rude, arguing with me from the get go! I have booked and cancelled trips with Orbitz, hotels.com, and many others with trivago, and they all have appropriate and fairly stated cancel policies. This site seems to do what they please to get your money. COMPLETE SCAM. STAY AWAY!

STAY FAR AWAY FROM CANCELON. They are a horrible group to work with. The rate we saw online was not ultimately the rate we got charged. When I questioned them on this, this is the stock reply they gave:

"... Also, we would like to inform you there are several parties are involved to confirm your reservation at the hotel and for that, there are some fees for that as well. So that is the reason to charge you that amount.

We would also like to inform you that in the hotel industry the price of the reservation changes often and we cannot guarantee the price and at the time of making the reservation the price was different and at time of your check in the price was different.

So we are very sorry but we will not be able to cover any kind of amount."

The "fees" they're talking about ended up being approximately another 50% adder to the rate we saw online (through Trivago).

Booked a hotel for a event in New Orleans. Due to a building clasping in the area around the hotel. The roads were CLOSED. I could not get to the hotel. I asked for a full refund on October 12 2019. Cancelon called the hotel to verify the truth. After hotel confirmed this Cancelon said it would be turned over for a refund. After four phone calls and four emails LATER I still have not received my money. It has now been over a month. Cancelon has refused to give me any information on the SO call 3rd party that they work with so I can contact them myself. Horrible company!
They have stole $207.00 dollars from me.

I made a pre-paid reservation that was described as cancellable. At the last step (I believe after I'd already paid), they revealed that while the reservation could be canceled, there was a 10% cancellation fee.