Cancelon Questions & Answers

Dear Wolfgang, hope you are well and sorry for the late reply. We would like to inform you that it's the guest's wish if they want to post about a newly bought reservation or sold reservation. However, some does the same but they don't mention how did they make the booking, just share their experience here. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio

Dear Normand, it saddens me to hear about your experience. Following your concern, we would like to inform you that all the online hotel booking sites charge for the reservation at the very first moment and in few cases, there are chances that room could not get confirmed due to non-availability at the last moment in hotels. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio

Dear Patrick, hope you are well! Thank you for taking the time out of your busy schedule to share your opinion with other community members. We would like to inform you that we have your reservation well confirmed in our system and it will get updated in the hotel's system in 3-4 working days. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Saurabh

Dear Catherine, sorry for the delay in replying. Kindly note in some hotels the rooms are allocated to the customers shortly before arrival but for you, we have successfully confirmed your reservation and provided you confirmation number prior to 3 days of check-in. We again apologize for the delay and hope to see you again with us. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio

Dear Catherine, hope you are well and sorry for replying late. We would like to inform you that in some hotels the rooms are allocated to the customers shortly before arrival and the same thing happened in your case too. Please accept our sincere apologize and do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind Regards, Antonio

Dear David, hope you are well! We would like to inform you that your booking is well confirmed in the hotel's system as confirmed by Liona from Reservations. Kindly note we have sent you the final hotel confirmation number on your email address and your booking is pre-paid. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio

Good afternoon, following your conversation with our customer support representative, we understand that you have cancelled your booking. Please let us know if there is anything we can assist with. Kind Regards, Yulia

Dear Stella, hope you are well. Thank you for providing your reservation number. Usually, the information regarding the booking is updated within 2-3 days in the hotel's systems. We will contact the hotel's reservation department in order to provide you the final confirmation number ASAP. Please allow us some time to get back to you with the information. Please do not hesitate to contact us for any assistance. Kind Regards, Yulia

Dear Cathy, Hope you are well. We would like to inform you that we have issued you full refund and you should see the amount on your statement with 3-10 working days. Please do not hesitate to contact us for any additional assistance. Kind Regards, Saurabh

Dear Cathy, Hope you are well. Your booking is well confirmed. It may take 2-3 days for the hotel to see the booking in their system. We will do our best to provide you the hotel's internal confirmation number shortly. Please do not hesitate to contact us for any additional assistance. Kind Regards, Yulia