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We booked a family vacation through Cancelon and when we arrived the hotel had no record of our reservation. Cancelon said they'd call us back in 5-10 mins and never called back. We had to call them. This is 100% shady and I would HIGHLY recommend NOT using this company. We are filing a report with the better business bureau. 6.5 hours later dealing with them and we have no where to stay. HORRIBLE!
Bria W.'s review of Cancelon earned 4 Very Helpful votes
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Back in early 2020 I booked a room via Cancelon 4 hours away from home because my son had to have...
Dear Bria, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience on SiteJabber. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio