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DO NOT BUY A FITBIT UNLESS YOU WANT TO BUY A NEW ONE ANNUALLY. I've owned the Fitbit Charge 2 for a little more than a year. The HR monitor stopped working, there are lines in the display screen, and a full charge only lasts 2 hours. The warranty on this item is only 1 year. I called Fitbit customer service for help--their response was throw away the Fitbit and buy a new one. At a cost of roughly $150.00 each, I can't believe ANY REASONABLE PERSON thinks this is a good customer service or customer retention policy. Also, I have a coworker who had a similar experience with her fitbit breaking, but she was sent a replacement fitbit outside of the 1 year warranty. I wonder what the difference was between the two of us that she was treated differently. I WILL NEVER BUY ANOTHER FITBIT.
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Hi Tawanda,
We're sorry to hear about your experience with the Charge 2. Rest assured that we're always looking to improve our products and services.
For us to review your engagement with our team, please provide us with your support case number.
We hope to hear from you soon.
Sincerely,
Fitbit Support