This company is complete TRASH!
Got an email THE DAY BEFORE our trip, saying our hotel was overbooked, and they would find an alternative - all "alternatives" were also booked solid.
Called the hotel we were supposed to stay at, they said it was CANCELON who cancelled the room on THEIR END, when the hotel HAD US in their system! CANCELON sold our room to a higher bidder, right from under me!
RUN AS FAST AS YOU CAN! DO NOT USE CANCELON!