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Michael B.

1
Level 1 Contributor

Contributor Level

Total Points
243

3 Reviews by Michael

  • Lexus

2/14/19

I am, have been, a great fan of Toyota automobiles. I decided to buy a Lexus MX 350 thinking that was the best Toyota offered. I bought the expensive add-ons, especially the safety features, including the pre-collision system (PCS), Intelligent Clearance Sonar (ICS) and the many other features connected to the ICS.

December 5 2018 I had a rear end fender bender with a car in front of me. This is an accident any driver can relate to. A car in front and you are stopped at the end of an off ramp waiting to merge to the right into an empty lane. The car in front begins to merge into the empty lane, you check to your left to see the lane is still empty, so you begin to merge, only to see the car in front stopped for no real reason. Your first response is to avoid a collision by hitting the brake and turning away from the stopped car. Too late, a finder bender occurs. The right front fender of the Lexus hit the left rear finder of the Honda. The impact was directly on the Lexus right front sensor. No alarm, no pre-collision activation. Clearly, a situation when the slow speed collision should have been avoided with the safety features.
When I expressed my concern to Lexus Customer Assistance center, they asked for a lot of information and turned the case (#*******891) to an independent investigation agency. Three weeks later I get the car repaired at more than $8000. 00. Lexus repairs are extremely costly.
January 31 2019, I receive a letter explaining why Lexus has no accountability in this event. They stated ". That there was brake input and steering input leading to up to the incident," DUD! How do you try to avoid an accident? Well, those two reasons as well as 10 pages of other disclaimers are found in the 775-page Lexus manual. Essentially they have identified any possible reason why their safety features may not work. Potential buyers should carefully read pages 281 -290 in the 2018 Lexus RX 350 350L manual.
Shortly after, I receive a recall notice that identifies a problem with the ICS and that I need to take the car to the dealer to have that fixed free of charge. The $8000. 00 + repair bill included $188.32 for the repair of the ICS. No refund offered.
Facts:
1. This slow speed rear end collision should have been avoided with the functioning ICS and PCS.
2. The recalled ICS is an important part of the functionality of the PCS.
3. Lexus/ Toyota advertizes their systems avoiding similar accidents with their safety features.
4. Lexus/Toyota has offered no accountability or apology for the safety malfunction.
I want to know, when does Lexus/Toyota step forward and accept responsibility for vehicles not functioning as advertized and sold?

  • Tripadvisor

6/30/18

I made a booking, I thought through "Trip advisor" to find it was booked through https://www.cancelon.com. What I thought was the rate and booking I set up with Trip Advisor was 2 rooms with 2 adults each. The confirmation from CancelOn showed 2 rooms 2 adults. When I immediately called CancelOn for clairification I was told 1 adults only per room. To add two more adults to the reservation resulted in close to doubling the cost advertized with Trip Advisor, To cancel at that time would result in a $220.00 fee. Absolutely ridiculous, After some discussion with the nice representive and his discussion with his supervisor, the fee was reduced to $110. This is still too much for a 15 minute transaction that was deceiving from the beginning. I would advise people to avoid offers from Trip Advisor and do not allow CancelOn to make the bookings.

  • Cancelon

6/30/18

I made a booking, I thought through "Trip advisor" to find it was booked through https://www.cancelon.com. What I thought was the rate and booking I set up with Trip Advisor was 2 rooms with 2 adults each. The confirmation from CancelOn showed 2 rooms 2 adults. When I immediately called CancelOn for clairification I was told 1 adults only per room. To add two more adults to the reservation resulted in close to doubling the cost advertized with Trip Advisor, To cancel at that time would result in a $220.00 fee. Absolutely ridiculous, After some discussion with the nice representive and his discussion with his supervisor, the fee was reduced to $110. This is still too much for a 15 minute transaction that was deceiving from the beginning. I would advise people to avoid offers from Trip Advisor and do not allow CancelOn to make the bookings.

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Value
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Cancelon S. – Cancelon Rep

Dear Michael, we are truly sorry for letting you down and for the inconvenience caused. Thank you for sharing your experience on TrustPilot. I was not able to locate your booking details using your name. Kindly share your reservation number (Itinerary number or Order-id of 6 digits). We will make sure to contact you and resolve the situation to your satisfaction. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Thanks and Regards, Antonio

Michael Has Earned 3 Votes

Michael B.'s review of Cancelon earned 2 Very Helpful votes

Michael B.'s review of Lexus earned a Very Helpful vote

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