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Illinois
1 review
0 helpful votes
Follow Diana B.
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Longer shipping time
February 12, 2025

It actually take longer to receive an order via Borderfree than directly from the company itself. Plus not a great communication service.

Date of experience: February 12, 2025
Australia
1 review
8 helpful votes
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I ordered from Nordstrom for shipping to Australia on 27 February 2022. Currently, as at 15 March, the items have not left the US. There is no customer support until 21 working days have passed. Of course the event for which I ordered the products will be over by then. So, don't use border free. Instead invest in a post box service such as one offered by PayPal. Cheaper, more reliable and loads faster.

Date of experience: March 14, 2022
Japan
2 reviews
1 helpful vote
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Well, it got to me
January 18, 2023

But my Hanes bras they delivered were saturated in an awful over-sweet smell. I ordered Hanes before and had a different company who delivered to me in Japan as well, but there was no strange smell. I wrote Borderfree and will see what they have to say. I am thankful for the service though.
Update: I just saw the email they have listed in PayPal doesn't work and my message bounced back. Will try to email them from their website.

Date of experience: January 17, 2023
Canada
2 reviews
4 helpful votes
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I purchased shoe in November 2021, they never got delivered. I have been making complaints about the issue but they give vague answers. It's really sad taking someone's money and pretend to provide quality service. They promised to refund back my money but nothing has done yet since November 2021. I decided to give up bz I used to call them every week, sending emails but I'm tired. Poor customer service!

Date of experience: March 17, 2022
Canada
1 review
4 helpful votes
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It's simply NOT worth it to order from Saks Fifth Avenue to Canada while they're using Borderfree: don't do it, however tempting their merchandise is. Returns are charged and undisclosed price (up to $C30) and refunds take a minimum of six weeks. I'm still waiting for mine after multiple emails and followup phone calls. The Saks customer service team just pleads, "Don't shoot the messenger."

Date of experience: March 8, 2022
Canada
1 review
4 helpful votes
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Canadian Buyers Beware! Worst of a bad lot! Don't make the mistake of ordering from sellers like Macy's that use Borderfree services. Their carrier is 3rd-rate and substandard. Anything that will eventually cost you your peace of mind it's not worth it after buying from these sellers!

Date of experience: March 25, 2022
Canada
1 review
0 helpful votes
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US to CANADA Fantastic shipping experience
April 15, 2022

Was very worried about the negative reviews, but the only store where they have what i want only ship in canada with Borderfree. The experience was GREAT, ordered 8 april and it was at my door 14 april. Standard shipping 5-12 day, and it took 6 day to arrived. Very pleased with the service. I admit that tracking is a bit lacking of details (you don't know WHERE is the package) but it work absolutely great for me. It was a 1000$ purchase and cost me only 14.99$ for the shipping fees that's it. NO, absolutely NO additionnal cost at my door.

Date of experience: April 14, 2022
Australia
2 reviews
5 helpful votes
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ZERO ZER ZERO and a Minus 50!
February 24, 2023

Do not shop from any company that ships with Borderfee! Just dreadful and the service disgraceful! Sent 13 emails to receive a computer-generated number and we (Saks OFF 5th) will get back to you! Like NEVER! Called the USA and was left on hold and now have an $18 charge on my phone bill - rudest woman ever said to call back in 3 days and EVERYONE gets their refund! Then wrote on the Facebook page and get a reply "Hope you are well" I would be if you would return my $513! Then went via PayPal and was told because I lodged a dispute I could wait 180 days - hinting to cancel the dispute! Sorry fellas I'm like a dog with a bone and you lot are dreadful scammers just read the reviews!

Date of experience: February 24, 2023
Singapore
2 reviews
3 helpful votes
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Don't bother with them. They don't reply at all!
February 1, 2022

I placed an order with Herroom and since it is an international order, I had to go through payment and shipping via BorderFree. My card was charged and amount deducted on the day I made the order. I decided to cancel one item because the backorder date kept getting delayed. BorderFree sent me an email confirmation on the item I cancelled. And here comes the $#*!show of them not processing the refund, ignoring my emails, and the customer service at Herroom were atrocious too, because they just kept insisting that I have to contact BorderFree at all (while not even providing me their email address which took some serious googling to find). Then BorderFree had the cheek to attempt to charge my card with the original amount again! So they don't bother to reply, and they attempt to scam by double charging. Infuriating. Never again.

Date of experience: February 1, 2022
Canada
1 review
5 helpful votes
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Worst company ever
February 18, 2022

I don't know how Borderfree is used by big companies?! They are a liability. They never delivered my bedding set from PBTeen over 500$ and I have yet after a month been credited. You cannot cal them or get any type of help. The site only redirects you to the company. I've called the company 6x each time they tell me they have to wait for borderfree to refund them before they can refund me. Worst ever. Do not use any shipping that uses borderfree. My next step today is calling my bank and reporting fraud of stealing money for no service. I also will open a claim on BBB. Legit garbage. The tracking never works either. 100% useless.

Date of experience: February 18, 2022
Greece
1 review
7 helpful votes
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Never use borderfree!
March 14, 2022

I am very upset. I bought a pair of boots from Sam Edelman the first days of January. I have received them after 20 days. I saw the same day that they were not proper and I have sent them back. The boots have returned back back to USA. But I am trying to see when I will get the refund. Nobody replies. Sam Edelman shop customer care informed me that I have to contact Borderfree. From tracking number I see that the boots are in USA since the the 20th of February. Can somebody believe that it can be so awful?

Date of experience: March 14, 2022
Australia
2 reviews
5 helpful votes
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Terrible
June 18, 2019

Customer Service is non existent. They do not respond to any email queries. Ordered two items. One Item not received and I have tried to find out what is going on and had no response whatsoever. Issue still not resolved.

Date of experience: June 18, 2019
Turkey
1 review
3 helpful votes
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Can't contact them! My order is being held at customs due to wrong name/not matching passport info and I can't do anything about it! They won't release the package unless Borderfree fills out a form w/ the right name! $400 worth of stuff going down the drain! Thanks a lot! Scammers

Date of experience: May 19, 2021
Michigan
1 review
4 helpful votes
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If only negative stars were an option. Pretty much the same as everyone else. Ordered through Target and nothing. All orders cancelled. Could not fulfill in destination country. Shame on Target for using this crap company.

Date of experience: September 7, 2017
Chile
1 review
8 helpful votes
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Borderfree charged twice to my debit card the amount i paid and there's no reversal in sight... i feel like they stole from me. I ended up paying almost 500 usd for a pair of average quality dr martens shoes. Never buying anything from them again, i'm extremely disappointed because nobody replies my emails. Borderfree is a scam.

Date of experience: January 22, 2021
Spain
1 review
2 helpful votes
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Why on earth is a company like Asda still using this dreadful service. Not only are they slow, lack customer service and have almost non-existent returns, but they fraudulently charge tax for another EU country in addition to the UK VAT you have already paid, therefore making additional profit.
This fraud really needs to be looked into, as it is an illegal scam.

Sorry I cannot leave zero stars!

George at Asda used to offer a brilliant service, why they have outsourced to these criminals... words fail me

Date of experience: June 21, 2019
Canada
1 review
16 helpful votes
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Ordered from VICI to Canada and they charged an extra $100 over top my $230 order. No explanation up front when I signed in. Will also let vendor know how unhappy I am with this rip off scam. Who polices these things- no one. Ridiculous way of doing business, it is criminal if you ask me. You should be aware of any cost being charge to your account- will NEVER use them again.

Date of experience: January 19, 2020
Japan
1 review
3 helpful votes
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Why?
March 30, 2018

Would anybody use this so-called service if they didn't have. This time it's been 6 days since I ordered and my items havent been shipped yet. I'm pretty much done ordering from merchants that use borderfree. Are you listening Hanes?

Date of experience: March 30, 2018
Canada
1 review
1 helpful vote
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Useless
October 5, 2018

Paid the ridiculously extra fee for 2 - 5 day delivery and never got it until 10 days later from order date. Have repeatedly tried to contact someone about this to no avail. Will never use this site ever again!

Date of experience: October 5, 2018
Canada
1 review
6 helpful votes
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I cannot believe Saks uses these bunch of scammers! How do you deliver my order to Illinois when the parcel address stated CANADA?! $279 went down the drain! I am disgusted! Karma will get you all one day!

Date of experience: January 21, 2022

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to severe delays in order fulfillment and inadequate customer support. Many customers report frustrations over unresponsive communication channels and unresolved issues regarding refunds and returns. While some express appreciation for the products themselves, these positive sentiments are overshadowed by the overall negative experience with shipping services, particularly through Borderfree. The recurring theme of poor service and lack of accountability suggests a pressing need for the company to enhance its customer service approach and streamline its order processing to rebuild trust and improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
45
value
38
shipping
44
returns
23
quality
35