BorderfreeReviews 297

It actually take longer to receive an order via Borderfree than directly from the company itself. Plus not a great communication service.

Did not receive full details of my purchase (size) and emailed for confirmation twice but they didn't reply even after 2 weeks. After reading the reviews below, I am worried if my order will even reach me since i have not heard back and no shipping updates for 2 weeks. The current Borderfree order status site is also currently down, making it worrying. I have ordered from SaksOff5th. I hope they will get back to me soon... and hopefully my item arrives to me.

They make it impossible to return items. Their website is misleading and gives you the run-around when it comes to returning an item. I would never again use Borderfree, it is fraudulent.

Do not shop from any company that ships with Borderfee! Just dreadful and the service disgraceful! Sent 13 emails to receive a computer-generated number and we (Saks OFF 5th) will get back to you! Like NEVER! Called the USA and was left on hold and now have an $18 charge on my phone bill - rudest woman ever said to call back in 3 days and EVERYONE gets their refund! Then wrote on the Facebook page and get a reply "Hope you are well" I would be if you would return my $513! Then went via PayPal and was told because I lodged a dispute I could wait 180 days - hinting to cancel the dispute! Sorry fellas I'm like a dog with a bone and you lot are dreadful scammers just read the reviews!

But my Hanes bras they delivered were saturated in an awful over-sweet smell. I ordered Hanes before and had a different company who delivered to me in Japan as well, but there was no strange smell. I wrote Borderfree and will see what they have to say. I am thankful for the service though.
Update: I just saw the email they have listed in PayPal doesn't work and my message bounced back. Will try to email them from their website.

I am so disappointed by service and cannot believe company's like OFFsaks would use this service. They have lost me as a customer

Overall good timeline in shipment (7 days out of maximum 8 days as promised). Very satisfied with the quality. Thanks!

I have ordered some items a week ago and it has still not shipped. Questions to customer service on info are being ignored. I am going to cancel my order and will never shop with them again.

Just never expecting they can refund your duty and tax paid. As in Canada we all know that we pay to CBSA when importing goods form other countries. Bought a rebecca minkoff bag and returned it. And have no way to contact Borderfree to get refund on DUTY and TAX. From Rebecca: we do not refund duty and tax since we did not charge it from you. No offence to Rebecca Minkoff as their CustCare is very decent, they reply fast and efficiently solving the issue. However, went to Borderfree, no number to call no email to send( their mailbox is un-maintained according to the auto reply I get) so it is a dead end in their contact method. Borderfree only left a number to call once you placed an order with them, later on when you try to call this number, the number hang you up if you are not an retailer but just a consumer. They ask you to contact your retailer regarding any issue you have. But what about the charges like Custom Duty they charged? No answer, no response. Do not ever get involved with retuning something. A good lesson learned. Just hope the justice will come. A company like this should never be operating

I had a very good experience with borderfree. One shipment came earlier than expected another shipment was a bit late but customer service always replied on the spot and was helpful and informative.

They never communicated tracking info. Lied that they'd contact in 24-48 hrs, it's been 2 weeks. NEVER AGAIN!

Was very worried about the negative reviews, but the only store where they have what i want only ship in canada with Borderfree. The experience was GREAT, ordered 8 april and it was at my door 14 april. Standard shipping 5-12 day, and it took 6 day to arrived. Very pleased with the service. I admit that tracking is a bit lacking of details (you don't know WHERE is the package) but it work absolutely great for me. It was a 1000$ purchase and cost me only 14.99$ for the shipping fees that's it. NO, absolutely NO additionnal cost at my door.

Canadian Buyers Beware! Worst of a bad lot! Don't make the mistake of ordering from sellers like Macy's that use Borderfree services. Their carrier is 3rd-rate and substandard. Anything that will eventually cost you your peace of mind it's not worth it after buying from these sellers!

I am very upset. I bought a pair of boots from Sam Edelman the first days of January. I have received them after 20 days. I saw the same day that they were not proper and I have sent them back. The boots have returned back back to USA. But I am trying to see when I will get the refund. Nobody replies. Sam Edelman shop customer care informed me that I have to contact Borderfree. From tracking number I see that the boots are in USA since the the 20th of February. Can somebody believe that it can be so awful?

It's simply NOT worth it to order from Saks Fifth Avenue to Canada while they're using Borderfree: don't do it, however tempting their merchandise is. Returns are charged and undisclosed price (up to $C30) and refunds take a minimum of six weeks. I'm still waiting for mine after multiple emails and followup phone calls. The Saks customer service team just pleads, "Don't shoot the messenger."

I would not recommend buying anything from this website.
Some product descriptions are misleading. And they have hidden extra charges.

I don't know how Borderfree is used by big companies?! They are a liability. They never delivered my bedding set from PBTeen over 500$ and I have yet after a month been credited. You cannot cal them or get any type of help. The site only redirects you to the company. I've called the company 6x each time they tell me they have to wait for borderfree to refund them before they can refund me. Worst ever. Do not use any shipping that uses borderfree. My next step today is calling my bank and reporting fraud of stealing money for no service. I also will open a claim on BBB. Legit garbage. The tracking never works either. 100% useless.

I placed an order with Herroom and since it is an international order, I had to go through payment and shipping via BorderFree. My card was charged and amount deducted on the day I made the order. I decided to cancel one item because the backorder date kept getting delayed. BorderFree sent me an email confirmation on the item I cancelled. And here comes the $#*!show of them not processing the refund, ignoring my emails, and the customer service at Herroom were atrocious too, because they just kept insisting that I have to contact BorderFree at all (while not even providing me their email address which took some serious googling to find). Then BorderFree had the cheek to attempt to charge my card with the original amount again! So they don't bother to reply, and they attempt to scam by double charging. Infuriating. Never again.