Booking.comReviews 4,264

Never in my life have i experienced such bad support. Honestly shocked at how in capable these people are. DO NOT USE THIS COMPANY! I was charged fraudulently and requested the transaction be canceled, i attatched a paypal receipt as proof, they then proceed to ask me six times for my confirmation details on my booking. It seems they open their emails and guess what is writen within them. They have now stolen
$280.00 from my account and have told me without a confirmation number they can't help regardless of supplying them the fraudulent receipt from paypal etc. Booking.com is well known for facilitating fraudulent transactions for organised crime. Refused to put me onto a supervisor, instead puting the phone down for 40 minutes and then hung up on me.

I am on a really nice vacation in New Zealand. I got to the south and heard about Stewart island and all of it's attractions and rare bird species and penguins you can see. I hurried through traffic and made it to the ferry just in time to go online and make sure there was a place to stay on Stewart island since it is a very small place. I booked a hotel on booking.com and then ran and jumped on the ferry and barely made it, I was so happy! After an hour ferry ride to Stewart island I got off the boat and went to go check into my hotel. Booking.com had sent me a confirmation for not the night that I was there like I booked but for two nights in April... The following month! I had taken the last ferry over to the island and ended up making calls to every hotel in the island plus every Airbnb and VRBO to even rent a whole house. With no luck at all! There were no more ferrys back and no way to contact a helicopter to fly me back and no one would help me in the town so I ended up sleeping in a bus stop shanty which was actually okay till about 3:30 a.m. when a 30 mph rain storm kicked up and poured rain till 7:30 a.m. soaking wet and with mild hypothermia I limped over to the ferry terminal and got on the first god damn ferry off that island! I had contacted booking.com the day before about the problem and got a recording saying they were having problems, obviously while my booking was incorrect in the first place, and to call back another time! When I finally got a hold of them they acted like they were doing me a favor by refunding my booking they had screwed up and offered no help whatsoever not even a future discount on a hotel stay. What a bunch of absolute morons! I will never use booking.com again they have no accountability they were absolutely no help whatsoever and I could have died from their incompetence! So please don't use booking.com unless u wanna sleep on a park bench in the rain!

Regarding our reservation *******351 at London Hotel in Milan, check-in date 2020-03-05, and check-out date 2020-03-08, we had to cancel our trips to Milan due to the coronavirus and they did NOTHING for the refund or changing our visit to another day, and keep us stalling for days and daysHow do you thing we can go to Milan while all the flights are cancelled by the authorities in our country? In this case, it's clear that you did nothing for your customers. And I'm not sure about, we both live in the same world? Are you aware of Corona Virus? If not, please read some news! If yes, do something asap! Stay away from this hotel. They don't care about their customers at all and kept our money even in this dangerous situation! This is same as stealing for me!

Since booking.com started to handle all payments you don't have any influence what they do to you. They do refunds without permission and you can not do anything about it. It did happens twice now to us. We called them and we talked 1 hour to about 4 agents than we gave up. They accused it was our fault und we hit the "wrong" button. They treated us as if we were $#*!ed!

They are not supporting hoteliers only the costumers.

They give costumer's too much power. They can leave almost every review they want. A bad review is almost not to compensate. You can have four excellent 10 scaled reviews. Only one bad review will put you down again.

I hope there will be soon another platform so we can change.

I always used their app for booking hotels which is very simple to use. I was always happy, because I never had any issues. Until I booked a hotel that was in the worst condition and oppositie of what they advertised on booking.com and I needed their help. Not only was it very difficult to find their contact details, there was no way I could reach them. Called over and over but the line was always busy and when on hold you can wait forever. I never got through. I emailed them several times, but 5 months have passed and I never received a reply. While keeping a close look on this scam resort, I started to notice how they received their 5-star reviews, as it's their staff and friends who post the reviews. For example, their photographer on Instagram (who lives at the resort and has been with them for well over a year apparently) has left 3 reviews of 5-stars (a 10). So you really can't (always) really on a good overall score apparently. I will avoid Booking.com. $#*!tiest company to deal with.

Made a reservarion and booking charged me the full price, however, when I arrived to the hotel the hotel denied receiving any payment from booking.com, and charged me again.
I called booking.com never received any help just talking to some Indian people who don't care.
Horibble customer service. One night costed me $320 WITH BOOKING AND $300 WITH THE HOTEL. I NEVER RECEIVED REFUND FROM BOOKING, AND THEY FAIL TO SHOW ME PROOF OF PAYMENT MADE TO THE HOTEL.

Absolutely gutted about our experience, driving down from Brisbane, organised time off work for this weekend we had been looking so forward to, Mother Nature had other plans with very heavy rain, flash flooding and road closures we were unable to make it down, we rang through still very early on to let them know we can't make it down and are we able to reschedule and change the date, they could not have cared less, just take our money with no compassion about people's circumstances, very disappointed

Booked a motel on line in St. Petersburg Fl. When I got to the place a Budget Inn, it was a Dump in a Very Bad Area. I was driving an expensive car (427 Cobra) with no top. I went inside to Cancel the Reservation the people at Budget Inn said they Could Not Help. Trying to Call Booking dot com was a Joke. After trying for 45 minutes trying to Cancel the Reservations I gave up and called American Express. I was told "Sir, No Problem Well Take Care Of It". At this point Booking Dot Com is Still Trying To Charge My AE Card. (3 months) Saying I was a "No Show". Hell I Showed Up But Refused To Stay In The Dump.