While using this site, I have stopped using next day delivery as a result of their poor efforts to ensure that the costumer receives the standard of service that they are paying for. I placed my order a week before my upcoming event so I could have time to return if i needed but I ended up searching for something else to wear as it took 2 weeks to be delivered after making a number of calls to Fastway. This service is unacceptable and I hope to see improvements in the future.

Their clothes are terrible quality. They are ill-fitting and one of the items I brought even had a black stain on the shoulder (it was a white blouse). The last item I brought was so bad it was falling apart at the seams, however I had to pay for my own return postage even though they told me I would be reimbursed. When I contacted them they told me that they did not reimburse return postage despite the fact that I had proof that they said they would reimburse me. Terrible customer service and terrible clothes.

There is so many negative reviews about this site and their shipping, etc, but I had a wonderful experience! The sizes when you receive say the UK size on the tag but on the tag in the inside of the clothing it is the correct US size. I ordered something in a US size 6 and 8 and when I got them it said on the tag 10 and 12 which was the UK sizes, which equate to a 6 and an 8 in US. So the items were the right size! The quality was beautiful for both my dress and my bodysuit. Shipping was 8 days exact which is worth it for 5 dollars! I honestly will shop here again! Wonderful site!

I have a love and hate relationship with Boohoo. I love buying their dresses and I have never been disappointed with the quality and price. (Average maxi dress price is 20-25 dollars). The issue with me is that you pay $10 for shipping and it takes about a month. It's also really hard to track the shipment and often times it comes randomly. I have no problem with the wait but one time it got delayed and my package was delayed for 3 months. Otherwise I love the site and the prices are good. I have purchased about 15 dresses from them and I will continue to do so despite the wait times.

I just ordered from boohoo and I have to say the shipping was quick. I live in Tampa, FL. I bought dresses. I have to say the quality of the dresses were good. I got size US 6 which I typically am a 4 in US made clothing. 2 dresses fit perfectly. Sadly 1 didn't fit my hips. I should read the size chart. However all in all I loved the clothes and will buy again. Easy returns. I actually only bought because of Patricia Bright's YouTube haul. Lol

I was contacted by my bank who made me aware that my card was fraudulently used on boohoo within 3 hours of a purchase on their site and on Nike. Immediately I contact both companies and keep in mind I had the time of purchase, amount, and the card numbers for which they used. Nike got it taken care of made sure the shipment was not sent and the payment was NOT processed. Literally with 15 minutes that was all taken care of. Now for BooHoo, their "customer service" has to be the biggest joke that will never be funny. They dont have a contact phone number just an email service which is always and EXTREMELY huge red flag. So I contact them via email and they took their sweet ever loving time. Literally, they reply to my card being fraudulently used on their site by 1) charging my card 2) telling me to contact my bank and 3) Shipped the items. This is a very AWFUL JOKE of a business.

- the delivery is very very long.
- the quality 90% of the time is horrible
- the return process is a disaster. I had to send 5 emails to just have an update. There is no phone service, it's all emails. The information given was wrong, they asked me the same information over and over again (order number, the number of the items, the description of the item,...). Finally, I got the refund confirmation (after they received my return 30 days ago) and the amount was incorrect. When I ask for a correction, they again had the number wrong. I can't call these practices anything else but fraud and theft.

Im not one to ever write reviews, in fact. No offense to everyone on here i think people that waste their time to write reviews are strange. BUT, i thought it was worth the time to write one on boohoo.com. I read all these reviews before i ordered my items some bad, some good and decided to go ahead and order anyways because i wasn't paying a lot. I would just like to say i am very pleased with this site. While yes it took 3 weeks to get my package. (thats what happens when you order something online) i recieved an email every step of the way. From when they processed it to when it would be delivered with tracking. And it was actually delivered a day before they estimated. I ordered two shirts both size small (what i usually wear) and one thing i would recommend is ordering a size up from what you usually wear. ( a little tight) but other than that this site is great for the prices they have!

I've been ordering from boohoo for a while and this was the first time my package came really late because it was around Christmas time. They refunded me the shipping fee and my items came today December 31st. I do feel like people are overly angry but online shopping is a very chancy thing to do. You do have to remember that you are ordering off a U. K. Site not a U.S. Site so things will take longer and be more complicated. If you are not paitient I advise you not to order online and actually go to the mall and go shopping. Boohoo didn't respond to my messages and they were very kind.

I ordered several dresses on January 6, received them mid-March. I asked to cancel the order when it was a month late and was told i could not. I asked to return the dresses when i finally received them and was told it was outside the return window. I tried to put a stop on the payment from my credit card- also denied. I reached out several time and was hung up on repeatedly.

I will never order from here again. My order was supposed to be here on 2/19. Today is the last day in February and my order is no where to be found. I've contacted them and they refuse to refund my money. They just keep telling me to be patient. I want my money back.

I don't even want to leave them one star. I ordered two matching sets the leggings to the one set were so thin and NOTHING like what they advertised, they had beautiful ribbed thick leggings advertised, the oversized hoodie was nothing like what they advertised either and felt like crepe paper. Ordered a pant suit as well and the sizing was alllll wrong even after matching it up with the correct American sizing. Terrible quality, false advertising ridiculous prices. Never will I order from there again. It's no wonder they don't have reviews on their actual page bc their stuff is crap.

I have paid for next day delivery for the year. Twice now I have not received my items for next day delivery. I had to wait 3 days for the item(s). When I have complained, all they said was, it is on its way. Disgusting service and I should be compensated for the scam of paying for next day delivery. I have also received torn clothing and a face mask that was obviously ripped then sewn back together and they had the nerve to tell me it's not returnable. I would give Boohoo zilch stars if I could.