I ordered a parcle from boohoo before christmas as I'd seen some stuff I wanted. It came to £110. Was waiting and waiting for this delivery guy to deliver. NOTHING. Turns out that heremes dont even attempt to ring the door bell to deliver the parcle. He arrived saw it was a small flat and though not today, or any other day for that matter. Anyways I never recieve this parcle. Ever. I messsgae boohoo on resolve. Takes until the 27th of January to respond and respond. After I speciffically asked just for a refund they sent another parcle. I had exactly the same issues. Except this time it did eventually get delivered. I didnt even open the parcle and I took it straight down to asda to return as I was just so furious with their customer service. Fast forward a month and I'm still waiting for a response on resolver and also for my full refund to be sent to my account. The clothes quality of boohoo is shocking. The quality is cheap and the materials never what you imagine. The sizing is all off. Customer service is a abysmal. I WILL NEVER SHOP AT BOOHOO AGAIN!
Dont even risk it. Pay a bit more for better brands that are reliable and friendly! Because boohoo WILL disappoint.

Picture provides proof of purchase. Amount. When I ordered and when it was due. Nearly two months later and still waiting.

This company has taken so much money off me so I am utterly disgusted at how I have been treated! They got something wrong with my order so I wanted a refund/replacement and also to send another thing from this order back which was nothing like described AND clothing from a previous order too. So they delete all my previous orders to prevent me from doing so and ignore my messages via WhatsApp and Twitter!? Shocking customer service! Oh and they conveniently have no phone number for you to call. Wonder why?!

Nice clothes, delivery service not too bad but the customer service is disgraceful. I sent 3 items back for a refund, one was refunded in full, the other 2 were part refunded. When I queried it, I was told no it's your bank as they fully refunded me. I checked with the bank and they confirmed the part refund that showed on my statement. When I told boohoo this, I was told finance would investigate this. This was in December and we are now in February and I have heard nothing from them. I have emailed them for an update to be told they are busy and will get to me when they can. Disgusting.

I would like to start off by saying I was very excited to order from this new website I found. After adding all items to my cart i saw i could checkout using klarna which was even more exciting! ( buy now pay later. 4 equal payments! Its awesome) so as I went to checkout I ended up clicking on paypal by mistake and placed my order. I immediately realized I needed to cancel this order so I could pay using klarna, only to find there is no customer service phone number, only an email address. So I immediately emailed them in to which hours later I received a response saying they located my order but there was nothing they could do for me. I have never ordered anything online that I could not cancel within seconds of placing the order. Never again will I order from this company.

I ordered a parka jacket. I finally got my package and it was missing some hardware and it didn't suit me. I processed a return. They then refunded me minus the shipping cost which I paid for. So, I contacted customer service to ask why. Their response was rude. They said because I didn't contact them prior to my return. Why would that matter when obviously this jacket was going back because it was damaged.
Boohoo refused to take responsibility for their shipping error. They are very unprofessional. Will never shop with them again

I have ordered a pair of beautiful earrings from their website, for my New Years Eve program, thinking that those will perfectly match and complete my outfit for that night. After I placed the order their system showed me that I bought the last pair of those earrings, which made me even more happier about it. Instead of the earrings I have received a GREY WINTER COAT ( have no idea how did it got so f-ed up). After I changed like 10 emails with their customer service, it turned out that all they can do is that they will refund me for the earrings, but only after I sent back the coat, and there is no way I am going get those earrings, because they are no longer available at their site. The best advice they could give me (2 days before the New Years Eve party) that I should check their website time to time, because MAYBE the earrings will be back in stock again (or not). Never buying anything from them again.