The worst online shopping experience I have ever had. The delivery was extremely slow. The merchandise very poor quality, it looked nothing like the online image and was sized incorrectly. I undoudtedly returned the horrid purchase, only to be told they never received it and would not refund me. I explained the issue and the company would not take it on good will unlike sites like the iconic.

I would strongly advise against ever using this, it brings nothing but the greatest unhappiness and regret

I will never, never purchase from boohoo again. I used to order from them all the time, but this most recent time was the worst experience I have ever had online shopping. I purchase multiple pairs of pants. Every single pair that I received was see-through and I don't mean just when I bent over. I mean I held it up when I took it out of the package and it was like mesh netting, I could see everything in my room. I reached out to them, they advised me to send it back for a full refund. Not only did they make me pay for shipping back, but didn't refund me the correct amount. When I emailed them letting them know, they simply told me there wasn't anything they could do and apologized. What a terrible customer service business. I am left with no items and lost over $15. Avoid boohoo at all costs.

Lost my order they kept sending me emails saying 48 hours it will be here. Now a month later still no order or anything reached out to customer service they tell me another 48 hours they to apologize for the delay a free delivery code. I checked tracking and still nothing I think it's crazy a whole month later and still no order they will rob you

Placed an order with Boohoo which included 99p delivery was charged £4.99. I thought this was a system error and contacted the the customer service team (Ace and Kiana). They refused to refund the amount first said the offer was wrong, so I took a screen shot and even then would not refund the small amount of £4. (The order was nearly £200 btw).

They offered £1 and then free delivery off the next order. I would never order from them again so what use is this.

The advert is clear and in plain English (unless you are Ace)

Boohoo are Con artists, and frauds. Buyer beware.

Boohoo bad service, if you order something you paid the fees for your order then if you return, you pay the fees for your return plus they keep the shipping payment, so you end loosing around $20 or depending on from your here you ordered it.

Ordered 3 items, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service person emailed me back saying the items haven't been received. I provided her with the tracking number that gives the day and time of arrival, and never heard back. A couple days later, I received a standard form email thanking me for my interest in returning an item. I responded, again with the tracking number and my order number. I stated that the items were in fact received, and I want a return ASAP. Once again, no reply. Definitely do not recommend buying from here.

Do not order from a company that you can't speak to directlyI placed an order paid for quick shipping receive my order three weeks later. Never received any tracking information. When I receive my package I had all the wrong shoe sizes. Haven't been able to speak with anyone directly because they have no customer service number. When I receive my order did not receive a shipping label with the order. So they constantly keep telling me to DM them but they never respond. I have yet to receive my correct shoe sizes.!

Im a regular shopper with boohoo.com and i have been for years. The first time i placed my order i realized that their sizes are a little bigger than i would normally expect the size to be. So ive always placed a smaller dress size order (i'm usually a size 8- but i'd order a size 6 from boohoo). I've never had a problem with their clothes. The delivery has always come on time and ive never felt the need to return the clothes. I believe that you get what you pay for - granted i will look for bargains but i really love their style steals range - its so multi-funtional.
So whereas I've never had to deal with a returns policy if you are looking for something that's not going to cost an arm and a leg but will still look good i'd recommend this site. I'd just order a smaller size and you should be okay!
I've got no complaints about this site and i'd highly recommend it to anyone - so i'll continue to spend my buck there :)

Such a scam this company! Never buying again! I ordered jacket 6 size they sent me 12, the biggest size possible! For sure they were sold out of my size and they didn't care to send wrong size. Didint send even return label! It's going directly to the trash!