• Boohoo

Boohoo

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Boohoo has a rating of 1.38 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boohoo most frequently mention customer service, next day, and tracking number problems. Boohoo ranks 2403rd among Women's Clothing sites.

  • Service
    287
  • Value
    280
  • Shipping
    295
  • Returns
    240
  • Quality
    264
Positive reviews (last 12 months): 1.8%
Positive
1
Neutral
0
Negative
55
262
See all photos

What reviewers want you to know

Positive highlights

  • There customer service was great and helped me figure out a solution.

Critical highlights

  • Disgusting service and I should be compensated for the scam of paying for next day delivery.
  • The dispatch a label that you pay for, then you take it to the post office and it is the wrong label.
How would you rate Boohoo?
Top Positive Review

“Pleasantly surprised”

Ro J.
8/24/22

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Top Critical Review

“Pathetic”

S S.
1/2/24

I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me. Thanks for nothing. The service was extremely poor.

Reviews (1,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

day delivery (74) post office (33) customer service (455) phone number (36) return label (25)
Thumbnail of user ss1197
1 review
2 helpful votes
January 2nd, 2024

I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me.
Thanks for nothing. The service was extremely poor.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiab2816
1 review
2 helpful votes
February 4th, 2024
Verified purchase

I placed an order using a promo code which brought my total to $36. Once o entered my card info and pressed "pay" I received an error saying " please check shipping and try again" nothing was wrong with my addy but I entered it again then pressed pay and when I received the order confirmation it said $61. I reached out to customer service spoke to 3 different people bc each person kept sending me an automated msg and stopped responding. The last person said they can't cancel my order and once I receive my order after Valentine's Day (which defeats the whole purpose of my order) then I can return it and wait 15 days for a refund. Fraudulent and unprofessional bc that is not the amount I agreed to. If the promo code wasn't acceptable why didn't the site say that instead of saying something was wrong with my shipping. I will NEVER order from them again

Products used:
Cardigan

Service
Value
Shipping
Returns
Quality
Thumbnail of user judithmoseley1
1 review
0 helpful votes
January 8th, 2024

Bought a bonded aviator jacket, 40 quid plus, wouldn't have paid 20 for it in a market. Flimsy, horrid fleece like lining, awful shape and the belt was just a strip of cloth.now a 21 day wait for a refund. To be avoided!

Tip for consumers:
Over 21 days for a refund is unacceptable!!

Products used:
None. returned coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user iken12
2 reviews
4 helpful votes
January 4th, 2024

I made 2 different orders to them and they made a mistake on the shipping both times, and refuse to refund me for their mistake. I've been charged delivery fees for them "attempting" to deliver my orders. Their partner delivery service is trash. UPS, USPS, FedEx, etc., have no problem delivering to my address, but whoever they use does and I'm charged for it… No matter what combination of putting my address in, y'all get it wrong and don't want to correct the problem or refund me for it

Products used:
Shirt and pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user taug
1 review
0 helpful votes
March 16th, 2024

Item in poor condition and different from the image
Requested a return and paid the costs for it
They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried
Since then I have not received my refund and refuse to pay me

Tip for consumers:
Item in poor condition and different from the image
requested a return and paid the costs for it
They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried
Since then I have not received my refund and refuse to pay me

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user dunn2525
1 review
0 helpful votes
March 16th, 2024

I recently placed an order for nearly a dozen items for my wife, who typically wears a US size 2-4. Unfortunately, the store did not have anything smaller than a US 4 in Petite sizes. After confirming the sizes and item counts, I proceeded to pay for the order. However, upon receiving my receipts, I noticed that all but two dresses had the correct sizing, while the two in error reflected a US 8. Immediately, I contacted BH customer service and was directed to an Apple chat option, where I spoke with both Skye Rae and Jude. Despite explaining the situation, they offered no solution other than to return the items once received. I find it unreasonable to expect that coupons would update the order to fix such an error, especially since the items were the same but in different colors, indicating a potential system error. Both representatives were unresponsive to my request and only provided a UK sizing chart, which did not address the issue at hand. This experience has been incredibly frustrating, especially considering that I have been a loyal customer of ASOS for years and have never encountered such issues. I regret to say that I will not be shopping here again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user veed5
20 reviews
34 helpful votes
February 9th, 2024

I ordered seven dresses, all of them were suppose to be the same size, they all came in different sizes, and three were defective. I emailed them right away, to return the items for a refund. They ignored emails, I kept emailing, then they asked for details, they kept asking for more things like rewrite the entire items codes, send picture etc. I jumped through hoops, and they didn't want a return. I involved Paypal, we waited weeks for a response. I had a trip, and told Paypal that if they respond while I'm out of town I won't be able to reply. Paypal said it was alright, if that happens the case would close but I can reopen. This happens, I'm then informed I can't reopen, but I can start a dispute using Visa. They then lied to Visa, claiming that I haven't returned the items which is why they couldn't refund, and that I missed their return time period. But they are the ones who took MONTHS to respond to Visa, weeks to respond to Paypal, and to my emails. They did this on purpose, and found a way to prevent having to give me their address, and a return shipping label. Out of 7 dresses only 4 are wearable and they are all the wrong sizes but listed at the same size.

Service
Value
Shipping
Returns
Quality
Thumbnail of user beeshillington
1 review
0 helpful votes
January 13th, 2024

Terrible shipping, never even received my product. If i could rate zero stars trust me I would. Don't purchase anything from here, ever.

Tip for consumers:
absoloutely terrible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roj17
1 review
4 helpful votes
August 24th, 2022
Verified purchase

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Products used:
Dress

Value
Shipping
Quality
Thumbnail of user terij375
1 review
0 helpful votes
January 15th, 2024

I never write bad reviews, so you know I'm pissed! This company sent the wrong size dress, and now they are trying to make me pay for the return!

Not to mention, their sizing chart is way off! So you're bound to have to send something back! And if you dont want to lose money, you'll likely give it away, bever wear it, or wear it too big! Bc who wants to pay $10 shipping, then another $6 to send it back!

Why is it hard to send me a free shipping label when YOU are in error! Had me send pics of proof for what exactly!?!? This company is trash. They dont treat customers fairly and it's clear because of that class action lawsuit. They are up to their same tricks.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisai27
1 review
0 helpful votes
January 14th, 2024

I ordered two dresses from Boohoo and it's impossible to return them. There's no phone number to get help and the website won't accept the order numbers or email address or my phone number, which are all typed in correctly to start the return. The website says they don't have any information that corresponds with the information I provided, therefore the return can't be started. When I tried the robot chat it doesn't answer my questions or address the problem, it just keeps asking what it can help with and ignores my questions.

I've been robbed of my money with no way to return these dresses. The dresses were horrible btw. Huge in size and way too long - not at all like the photos.

Service
Thumbnail of user ahoey1036
1 review
3 helpful votes
January 14th, 2024

Can't find a thing on Oasis, Wallis, Karen Millen, Coast. It all looks like boring designs and cheap crap, constantly on sale. Not appealing at all. I want to buy clothes, there is nothing there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melt54
1 review
3 helpful votes
April 16th, 2021

Shipping use to be only $11CAD for full order no matter what, now it is $16.99. Big jump in price.
Plus they do not offer exchanges, and now pre-charge you $15CAD in order to gain return label.

Sizing is very off when it comes to foot wear. As an example, size 7 CAD is equal to size 4 UK however ordering through BooHoo when you order size 7 CAD on the website they give you size 5 UK therefore it is way too big and I have to return it for smaller size. This is where my earlier comment comes in. So I already paid $16.99 for shipping of my order, now I have to pay $15 for return label to ship the invoorect sizing shoes back. And if I want to reorder the shoes in smaller size I have to pay another $16.99 as they do not provide exchanges and it is their error that they are incorrectly sizing in their website.
So that means $48.98 in shipping alone to do this process.
That is extremely costly in my opinion

Buyer be careful!

Tip for consumers:
**Be careful with sizing** all clothing does not fit the same, so if you are size 6 in one item does not mean you will be a size 6 in another item
Sizing for shoes is way too big, I'm a size 7CAD, and received size 5UK which is 7.5-8CAD

Must **prepay** $15 to return items & receive shipping label. This is new, never had to prepay for shipping retuns their reasoning is they have gone paperless, but this way you have to use their preferred postal company & have no option on cost to ship it bac

Products used:
Heels, boots, lingerie, swimwear, earrings, jackets, & general clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlm339
1 review
0 helpful votes
November 27th, 2023

1st (and last!) experience has been awful, simple enough reason to make return, the system is slow, full of problems, eventually managed to organise a return via evri with printing label ourselves, problem is the returnlable to print "has failed" ie it does not exist to print, now cannot get any so called help from Boohoo to recognise the problem or even understand the problem!
The order no. Is UK******* wish I had never heard of Boohoo.

Genuinely - avoid like the plague, do not believe the good reviews and take special note of the genuine 1* poor reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dan_gill86
1 review
1 helpful vote
November 22nd, 2023

You might get half what you order if your lucky, they'll deny it of course. And the quality is poor.

Products used:
None

Value
Shipping
Returns
Quality
Thumbnail of user alishap31
1 review
3 helpful votes
August 20th, 2020

I have always had great things to say about Boohoo have spent hundreds of dollars with them in the last few years. I must say I am very disappointed with my last 2 orders and shipping. I have paid extra for express shipping yet don't get for days over express time. They used to use DHL, and now FedEx. I am not sure I will be ordering anymore from Boohoo because of this.

Thumbnail of user danix9
1 review
1 helpful vote
January 16th, 2024

This company is a scam. They sent me incorrect items and now I cannot process refund as my "order number doesnt exsist". I have contacted them multiple times but they send me automated emails. AVOID THIS COMPANY.

Thumbnail of user o.sotttnyk
1 review
5 helpful votes
October 27th, 2023

Made an order of a raincoat 23/09/23. Since I didn't get in in 4 weeks I made a request of a missing item. Got a response rather quickly with a link to check the parcel delivery.
As of today 27/10/23 after more than a month a parcel is still shown to be in China. Made another request- got same automatic response! You cannot claim a refund as a time for delivery is until 12/12/23 if you ordered 23/09/23! Is it delivered somewhere from Mars?
100% Fraud!

Service
Shipping
Returns
Thumbnail of user vanessac821
1 review
0 helpful votes
March 18th, 2024

My package was stolen and they don't want to refund me my money or do not want to send me my items back worst customer service ever

Tip for consumers:
Worst experience the customer service sucks

Products used:
I never use none of my items because my package was stolen

Service
Value
Shipping
Returns
Quality
Thumbnail of user remyg14
1 review
12 helpful votes
January 30th, 2023
Verified purchase

I ordered from Boohoo and paid $17 for 7 day shipping. Everything was fine until my tracking stopped updating after it "cleared customs". I called the delivery company and they don't answer their phone or have a voicemail - super sketchy. I've contacted Boohoo support and they told me I need to wait a full month before they can look into the matter. Literally stole my money and won't do anything about it.

Tip for consumers:
Do not buy from this website.

Products used:
Didn’t receive the products I paid for!

Service
Value
Shipping
Returns
Quality
Thumbnail of user arktavianb
1 review
5 helpful votes
May 18th, 2020

Package was obviously clothes. Should of packaged it differently. Some of my items were stolen and brought to my door step open. Very disappointed! I payed for them and now its a loss?

Thumbnail of user jessdreise32
1 review
0 helpful votes
November 22nd, 2023

I don't even want to leave them one star. I ordered two matching sets the leggings to the one set were so thin and NOTHING like what they advertised, they had beautiful ribbed thick leggings advertised, the oversized hoodie was nothing like what they advertised either and felt like crepe paper. Ordered a pant suit as well and the sizing was alllll wrong even after matching it up with the correct American sizing. Terrible quality, false advertising ridiculous prices. Never will I order from there again. It's no wonder they don't have reviews on their actual page bc their stuff is crap.

Service
Returns
Thumbnail of user p98711pot
1 review
1 helpful vote
February 12th, 2024

AVOID RETURNING ITEMS!

I returned £170 worth over 2x separate orders!
As some were incorrect items and some were wrong sizes!
Told by customer service to return for a refund!
After returning to be ignored...
Then to recieve a email stating im not getting my refund and there keeping my returned items!
ABSOLUTELY DISGUSTING

AVOID AVOID AVOID AVOID

Thumbnail of user clairec190
1 review
10 helpful votes
March 31st, 2020

Shocking service. My parcel has been lost for almost a moth after paying for express shipping. Lost also is my query for compensation. Navigating a labyrinth of obsequious time wasters designed to weaken my resolve is the only customer service I'm receiving as there appears no dedicated department to deal with items lost in transit. Using the pandemic as an excuse is absolutely shameful since this has been missing for much longer than this was a contributing factor. I will be a thorn in their side until I receive something in the way of compensation but I would generally advise anyone to STAY AWAY. Boo Hoo indeed. They are The Worst.

Thumbnail of user breaghm
1 review
5 helpful votes
May 14th, 2020

Every thing is pretty crap. The quality is bad and the shorts I've posted I literally got YESTERDAY. The sweatpants I got are already ripping a little at the seams and they're loose on me, I didn't get them too small. Won't be ordering again that's for sure. Would highly recommend avoiding this brand!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

UK online fashion retailer selling men's and women's clothing and accessories since 2006.

How do I know I can trust these reviews about Boohoo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
1,300 reviews
Have a question about Boohoo?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business