I did love this site and spent A LOT of money here. But my last two orders (two separate orders two days apart) have taken over 17 days to get here and I paid for express shipping. Turns my one order is (still) stuck in customs. The other order had 12 items in it and I received an email yesterday saying the order had been delivered... um then why did only ONE sweater arrive out of 12? Usually they send yoh it in one big box with all your items from the order in it, but nope. Just one lil package with a sweater in it. I sent an email to the customer service reps but it will take up to 48 hours to hear back. I hope I receive the rest of my order soon.

Maybe it is because it is because of the high volume of shoppers online because of the holiday but that still is no excuse for a company to mess up so bad. After reading the other reviews it seems like they are consistently horrible. Sucks, because I love the clothes :(

I had a really good experience with boohoo.com! Maybe it was because I live in the United States. But they kept me updated with every shipping step along every way with emails and tracking numbers that actually worked and the shipping only took 1 week. The clothing were true to size and greatly made considering the price! The only thing I would have to say I didn't like was that I had originally purchased 3 things but they emailed me later that day and said they didn't have one of the items I purchased in stock and they would be giving me a refund soon and keep me updated with emails. I just knew I was getting ripped off, but they put the money back in my paypal account right away with no hassle. I will DEFINANTLY be purchasing from boohoo again.

Took 2 weeks to receive my clothes which was a bit longer than expected, one of the jackets I purchased was beautiful but it shreads like crazy and kinda good material but still shreads everywhere, the other wool look coat I received was threading and not the best beautiful colour but meh! The swing dress I got was awesome quality and fits really well, Overall Im am happy with my purchases but I wouldnt spend that much money on defiantly always look for promos and sales! :)

Tracking a boohooman package is probably one of the longest wait ever. With standard shipping(6-7 business days) I had to wait for at-least a month n a half for my packages all the damm time!, recently I tried usa express shopping (3-4 business days) costing $5 more dollars just to see a comparison- I had ordered in on July 21 n it's suppose to be scheduled to deliver later on today on the 28th. With ups is not telling me updates - definitely not worth spending $5 more with usa express if it takes half of the month to get to me. I'm pretty upset with it. The only reason I buy this clothing brand is because my man likes their clothes… but shipping is really bad lol…

I ordered a dress & it came sooner than expected which was nice because I do live in the states and I was skeptical when ordering but I did it anyway. When I opened the dress & I tried it on, I noticed the material was rougher than it advertised but still nice & the cut was lower than I thought. One big problem that really irritates me is that there was a pretty good sized rip on the shoulder of my dress, that Im 100% positive I didn't create. And the lace on the dress near the zipper has extra fabric almost like a bundle of strings near it. For how cheap it was, I'm not too upset just annoyed. Overall it's cute & not completely un-wearable.

Disgusting company never order from them again don't care if they call them self debenhams that's an insult to debenhams they made me wait a month for a refund endless messages you can't phone them they hide behind what's app and I got messages at 2.30 in the morning crazy unprofessional people they got my return on the 2nd January made me wait till the 29th Jan never forget my horrendous dealing with these people never again. Clean your act up boohoo your taking on a classy name that everyone respects Debenhams god help us

From the quality of the product to the customer service I received, it was terrible. The site glitched and I got a double order/charge. As soon as I got them I wanted to return. I'm not joking, I probably spoke to 15 different people trying to get things sorted out. Every time I emailed I would get a new rep responding so I would constantly be re explaining what happened. I was only ever refunded 1 order because I sent back the 2 together (it was $30 out of pocket to return on top of the double shipping bill as well). Save your money and order from SHEIN if you want cheap clothes - the quality is literally the same and half the price. And if you want to return, good luck.

Shipping is a joke. You pay for a promised 6 working day delivery and receive a shipment confirmation email the next day with tracking. Yet nothing has been shipped and they have asked me to wait another week before inquiring again about the item. The response time frame is also at least 24hrs between messages, and the responses are incredibly condescending. If you aren't concerned about the time frame of delivery, Boohoo isn't bad, price matches the quality generally.

Ordered my package 2 weeks before the Christmas holiday. Granted, I expected for service/ delivery to be backed up because it was a holiday but I did not receive my package until the middle of January! When I finally got the package, some of the items fit too big. I returned some of the items and it's been 2 months and I have not received a refund. This site is a rip off! Save your money and time. The clothing is cheap and you pay for what you get.

I had never shopped on boohoo before so I thought I would give it a try. I'm from Canada so first off I was happy to see that I could get canadian pricing while I was browsing. I had no idea what size to buy so I wipped out my tape measure amd went by the sizing chart. I received the order and it was all great quality and just like the pictures however every single piece was way too big! Of course now I have to send it all back and come to find out I have to pay $15 shipping to send it back! This is where the disappointment set in! I went by your sizing chart and it was wrong and now I have to pay $15! I'm not happy about this at all... that's my rant and my review.

Paid extra for shipping to get in up to 4 working days for specific date for an event. Didn't arrive. No tracking number supplied with shipping info to even track. Contacted boohoo and no reply. Not helpful and still no package or way to track it.

It saddens me to write this review but I'm forced to. I placed an hour and got a confirmation that it would arrive by 11/10 and then When it did not, I received an email that it would be here by 11/16. How unfortunate because I leave for an out of the country trip for which I wanted the items. I emailed twice and got no response (except for the automated one that states we'll contact you back within 24hours) so I contacted BooHoo via Facebook and Instagram. They told me here is nothing they could do though they do see their mistake. You would think theyd offer to express me my items with 1 or 2 day shipping but instead they are doing nothing to accommodate me. I'm posting screenshots of my correspondence with them so I hope it doesn't happen to you. Do not order from Boo Hoo. You'll be the one crying! Next stop better business bureau!

I placed an orde from them before and didnt have any problems. The shipment was received (though the parcel didnt offer real-time tracking so I didnt actually know when the package would arrive) all the items were there. I decided to order a second time and thats where it all began. My address was somehow misinterpreted and only the unit number of my condos address was shown in the confirmation. When I spotted the error I reached out to customer service only to discover that they dont actually have a solution other than sending an email or soliciting public messages via social media (tried this twice to no avail). I sent a private message to all of their Instagram accounts only to be told that Id have to try to redirect the package once it reaches USPS. Umm... Thats it!? It literally was not even 3 hours since the order had been placed nor had it been shipped. Now Im stuck playing a game of redirect the package because BooHoo has a crappy idea of customer service.

This company is very unorganized, and do not make there customers happy. The returns are such a hassle, especially if you are returning more than one item. The quality of the clothing are very cheap, my shirt ripped on the same night I wore it. I had purchased items from this company and one of the items were missing. I had emailed them about it, but they responded with something totally different. It's like they don't even read the email. I kept emailing them, and they wouldn't answer my questions correctly. They stated that they will be refunding me, but at the same time they stated that they did not receive my items. I would not waste your time with this company. They are a huge inconvenience, and I would give them a 0 for customer service.