business logo of Boohoo
boohoo.com
casual, minimalist, evening & party womenAge 19-25, 26-45
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About the business


boohoo.com
UK
Boohoo is part of Boohoo Group
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: customerservices@boohoo.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Boohoo Reviews Summary

The company faces significant challenges regarding customer satisfaction and service reliability. Many customers express frustration over poor product quality, inconsistent sizing, and issues with returns, including being charged for return shipping despite promises of free returns. Additionally, the customer service experience is frequently criticized, with reports of unresponsive support and inadequate resolution of issues. While a small number of customers report satisfactory experiences, the overarching sentiment reveals a growing dissatisfaction, leading to recommendations to seek alternatives. Overall, the company's reputation is marred by a lack of effective communication and customer support.

This summary is generated by AI, based on text from customer reviews

service
314
value
306
shipping
323
returns
260
quality
289

We monitor reviews for authenticity

Arizona
1 review
4 helpful votes
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Pleasantly surprised
August 24, 2022

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Date of experience: August 22, 2022
GB
1 review
0 helpful votes
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Awful company!
August 17, 2022

I recommend you don't order from Boohoo. I did not receive my clothes and I was told I needed a crime reference number to received a refund. Appalling customer service.

Date of experience: August 17, 2022
GB
1 review
0 helpful votes
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I dealt with 4 people simply asking where my paid for delivery was a day after… first in the nicest way wording of stuff was SHOCKING. Hoping for your more patience was the end of the message which tbh is rude,. Next up I had John who told me to listen to his colleague ignoring my points and not mentioning to the comments and told me to wait another 24-48 hours…. Up next I had Maria, she was funny. Said she'd processed a refund for delivery Then messaged 11 mins later saying she couldn't process it. Don't care about £3.99 I stated already I don't want to go shopping on my day off. Saving the best till last we have Carla who sent me a next day delivery voucher and closed the chat all in all I won't sleep over the fact I don't have to speak to any of these people again.

Date of experience: August 12, 2022
New York
1 review
0 helpful votes
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I ordered crochet m dress and it looks nothing like the photo. Feels cheap and not flattering. I Paid 9.99 for shipping and now they want me to pay 6.00 to ship is back. At this point I might as well keep the item. It basically the same price as the dress. I use to shop this company years ago. I won't be shopping anymore

Date of experience: August 10, 2022
NL
1 review
0 helpful votes
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Awful
August 6, 2022

You must pay €18,50 for return if you live in the Netherlands. The fabric is very poor and the sizes very small.

Date of experience: August 6, 2022
Minnesota
1 review
0 helpful votes
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In love
August 6, 2022

I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)

Date of experience: August 4, 2022
Hawaii
1 review
0 helpful votes
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Shipping
July 28, 2022

Tracking a boohooman package is probably one of the longest wait ever. With standard shipping(6-7 business days) I had to wait for at-least a month n a half for my packages all the damm time!, recently I tried usa express shopping (3-4 business days) costing $5 more dollars just to see a comparison- I had ordered in on July 21 n it's suppose to be scheduled to deliver later on today on the 28th. With ups is not telling me updates - definitely not worth spending $5 more with usa express if it takes half of the month to get to me. I'm pretty upset with it. The only reason I buy this clothing brand is because my man likes their clothes… but shipping is really bad lol…

Date of experience: July 28, 2022
Texas
6 reviews
3 helpful votes
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This is the worst company ever! I made a purchase and also paid $13.99 (Express UPS 3-4 days), I still haven't received mine. I received a email from UPS about a $25 shipping fee that's owed on the order funny thing is I paid the shipping fee on boohooMAN when I placed the order, I reached out to customer service they advised me to pay it and they'll reimburse me. I paid and nothing shown. Nothing only that, my order still in transit (United Kingdom). I definitely don't recommend this company they are NOT truthful nor are they reliable extreme lack of integrity with this company SHOP ELSEWHERE!

Date of experience: July 27, 2022
Australia
1 review
1 helpful vote
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Never buy from this place. Website always says they are experiencing technical difficulties, except when they want to take your money!
Worst experience I have had in such a long time

Date of experience: July 26, 2022
GB
1 review
7 helpful votes
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Wow - poor, poor, poor
July 21, 2022

Wow, what can I say, do not use if you want to return goods. I sent a package, have a receipt from the post office and the screen shot from Royal Mail confirming boohoo's warehouse is in receipt of my package but…apparently they've not received even though they've part credited?! They are now refusing to issue a full refund as they are still claiming they've not received? Honestly guys, do yourself a favour and spend a little more for piece of mind, rather than the cheap crap from Boohoo

Date of experience: July 21, 2022
GB
2 reviews
5 helpful votes
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I ordered clothes and next day delivery however they attempted to deliver my order to a different address. I am left with no order and no refund, even for my next day delivery. Customer service ended the chat whilst we were messaging. No customer service at all.

Date of experience: July 17, 2022
Canada
2 reviews
0 helpful votes
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Buyer Beware
July 12, 2022

This site is not what it seems... the dress I got was nothing like the picture, it was too small and dirty. I returned it immediately. Never buying g from this site again

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Size 14s more like size 8 very disappointed cant believe this shop is still around. Pointless nxt day delivery didn't even come thr following day. And they have the cheek to charge me return 3.99 for each parcel.

Date of experience: July 9, 2022
Israel
1 review
2 helpful votes
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Terrible service
July 4, 2022

I ordered skinny jacket to Israel but got skinny trousers! That's awful! And I needed it quickly. Cause it I don't have costume for event... Damn it

Date of experience: July 4, 2022
Alabama
1 review
0 helpful votes
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Poor Quality
June 23, 2022

The outfit had strings hanging from the dress it's literally so thin. I wouldn't recommend to anyone first time and I will say never again.

Date of experience: June 23, 2022
Tennessee
1 review
0 helpful votes
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I got a white blouse from boohoo. It looks just as pictured. Its kinda giving bedsheet but it's actually ok for what I need it for. However, the markup was $16 "discounted" from the regular $40 but when I went to checkout with my discount code, the price jumped from $16 to $16.68 plus an additional $10.96 which is the shipping. Actually, ALL of the blouses markup's increased. I thought I was losing my mind. Sleazy. So in short, a blouse was $16, I tried to apply a discount of %5 off and it didn't work whatsoever, I guess because the blouse was already "discounted" which is LITERALLY EVERYTHING IN THE STORE, mind you. The total was $27.64. No discount in sight. Lol The prices are already steep for a fast fashion shop so this will probably be my first and last time shopping here.

Date of experience: June 18, 2022
California
1 review
7 helpful votes
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Don't Bother!
June 10, 2022

Supposedly the dresses pictured are the same color and studio lights are the cause for "slight" color variation. Boohoo has no problem with false advertising and then acting unaccountable.

It's now at my expense to return items that were falsely advertised AND incorrect non-subjective sizes. "Fuller Bust" bikinis, even ordered in your bra size will likely be incorrect as they clearly aren't actual bra sized bikini tops.

I spent $15 and some change for expedited shipping and not even half my order came in the given time frame.

Date of experience: June 10, 2022
North Carolina
1 review
3 helpful votes
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Love the quality of the clothing however I was missing a T shirt. Rukhana was very helpful and polite. 10/10 for the customer service they were able to help address my needs swiftly. Keep up the great work Rukhana. Thank you.

Date of experience: June 10, 2022
Australia
1 review
2 helpful votes
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Was suprised and got what I wanted
June 10, 2022

I ordered a occasion dress with sequin top half. Did the online sizing to save time. It is very tight on the bust but the rest of the dress fit perfectly! Its gorgeous and really decent quality. Exactly what I wanted to get when I ordered it from the pic... Can't wait to see what I get next

Date of experience: June 10, 2022
GB
1 review
6 helpful votes
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Don't buy from this company
June 9, 2022

Don't buy shoes from here (clothes r just as bad). There ain't quality. There getting worse. Can u please explain to me why and how you make your shoes so shi#. It's a joke. I brought these last week, I've worn them today for the first time & look at the state of them?. These. Ain't quality. They're have been on for 7 hours and now they look like this. It's now the second time I've brought shoes from this company and they have ended up like this on the first wear. I let that slide (the wear chunky trainers £40) I'd like a refund?. This will also get shared on all social media and on every Boohoo review site..

Date of experience: June 9, 2022