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The company faces significant challenges regarding customer satisfaction and service reliability. Many customers express frustration over poor product quality, inconsistent sizing, and issues with returns, including being charged for return shipping despite promises of free returns. Additionally, the customer service experience is frequently criticized, with reports of unresponsive support and inadequate resolution of issues. While a small number of customers report satisfactory experiences, the overarching sentiment reveals a growing dissatisfaction, leading to recommendations to seek alternatives. Overall, the company's reputation is marred by a lack of effective communication and customer support.
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I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!
I recommend you don't order from Boohoo. I did not receive my clothes and I was told I needed a crime reference number to received a refund. Appalling customer service.
I dealt with 4 people simply asking where my paid for delivery was a day after… first in the nicest way wording of stuff was SHOCKING. Hoping for your more patience was the end of the message which tbh is rude,. Next up I had John who told me to listen to his colleague ignoring my points and not mentioning to the comments and told me to wait another 24-48 hours…. Up next I had Maria, she was funny. Said she'd processed a refund for delivery Then messaged 11 mins later saying she couldn't process it. Don't care about £3.99 I stated already I don't want to go shopping on my day off. Saving the best till last we have Carla who sent me a next day delivery voucher and closed the chat all in all I won't sleep over the fact I don't have to speak to any of these people again.
I ordered crochet m dress and it looks nothing like the photo. Feels cheap and not flattering. I Paid 9.99 for shipping and now they want me to pay 6.00 to ship is back. At this point I might as well keep the item. It basically the same price as the dress. I use to shop this company years ago. I won't be shopping anymore
I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)
Tracking a boohooman package is probably one of the longest wait ever. With standard shipping(6-7 business days) I had to wait for at-least a month n a half for my packages all the damm time!, recently I tried usa express shopping (3-4 business days) costing $5 more dollars just to see a comparison- I had ordered in on July 21 n it's suppose to be scheduled to deliver later on today on the 28th. With ups is not telling me updates - definitely not worth spending $5 more with usa express if it takes half of the month to get to me. I'm pretty upset with it. The only reason I buy this clothing brand is because my man likes their clothes… but shipping is really bad lol…
This is the worst company ever! I made a purchase and also paid $13.99 (Express UPS 3-4 days), I still haven't received mine. I received a email from UPS about a $25 shipping fee that's owed on the order funny thing is I paid the shipping fee on boohooMAN when I placed the order, I reached out to customer service they advised me to pay it and they'll reimburse me. I paid and nothing shown. Nothing only that, my order still in transit (United Kingdom). I definitely don't recommend this company they are NOT truthful nor are they reliable extreme lack of integrity with this company SHOP ELSEWHERE!
Never buy from this place. Website always says they are experiencing technical difficulties, except when they want to take your money!
Worst experience I have had in such a long time
Wow, what can I say, do not use if you want to return goods. I sent a package, have a receipt from the post office and the screen shot from Royal Mail confirming boohoo's warehouse is in receipt of my package but…apparently they've not received even though they've part credited?! They are now refusing to issue a full refund as they are still claiming they've not received? Honestly guys, do yourself a favour and spend a little more for piece of mind, rather than the cheap crap from Boohoo
I ordered clothes and next day delivery however they attempted to deliver my order to a different address. I am left with no order and no refund, even for my next day delivery. Customer service ended the chat whilst we were messaging. No customer service at all.
This site is not what it seems... the dress I got was nothing like the picture, it was too small and dirty. I returned it immediately. Never buying g from this site again
Size 14s more like size 8 very disappointed cant believe this shop is still around. Pointless nxt day delivery didn't even come thr following day. And they have the cheek to charge me return 3.99 for each parcel.
I ordered skinny jacket to Israel but got skinny trousers! That's awful! And I needed it quickly. Cause it I don't have costume for event... Damn it
The outfit had strings hanging from the dress it's literally so thin. I wouldn't recommend to anyone first time and I will say never again.
I got a white blouse from boohoo. It looks just as pictured. Its kinda giving bedsheet but it's actually ok for what I need it for. However, the markup was $16 "discounted" from the regular $40 but when I went to checkout with my discount code, the price jumped from $16 to $16.68 plus an additional $10.96 which is the shipping. Actually, ALL of the blouses markup's increased. I thought I was losing my mind. Sleazy. So in short, a blouse was $16, I tried to apply a discount of %5 off and it didn't work whatsoever, I guess because the blouse was already "discounted" which is LITERALLY EVERYTHING IN THE STORE, mind you. The total was $27.64. No discount in sight. Lol The prices are already steep for a fast fashion shop so this will probably be my first and last time shopping here.
Supposedly the dresses pictured are the same color and studio lights are the cause for "slight" color variation. Boohoo has no problem with false advertising and then acting unaccountable.
It's now at my expense to return items that were falsely advertised AND incorrect non-subjective sizes. "Fuller Bust" bikinis, even ordered in your bra size will likely be incorrect as they clearly aren't actual bra sized bikini tops.
I spent $15 and some change for expedited shipping and not even half my order came in the given time frame.
Love the quality of the clothing however I was missing a T shirt. Rukhana was very helpful and polite. 10/10 for the customer service they were able to help address my needs swiftly. Keep up the great work Rukhana. Thank you.
I ordered a occasion dress with sequin top half. Did the online sizing to save time. It is very tight on the bust but the rest of the dress fit perfectly! Its gorgeous and really decent quality. Exactly what I wanted to get when I ordered it from the pic... Can't wait to see what I get next
Don't buy shoes from here (clothes r just as bad). There ain't quality. There getting worse. Can u please explain to me why and how you make your shoes so shi#. It's a joke. I brought these last week, I've worn them today for the first time & look at the state of them?. These. Ain't quality. They're have been on for 7 hours and now they look like this. It's now the second time I've brought shoes from this company and they have ended up like this on the first wear. I let that slide (the wear chunky trainers £40) I'd like a refund?. This will also get shared on all social media and on every Boohoo review site..
Answer: No... run. Don't walk...
Answer: I wouldn't I had to fight so hard for my refund. It took them about 4 months to acknowledge that they had actually received it