Bloomingdale's

I ordered a pair of Kate Spade slippers from the online shop and it was shipped to the wrong address. I wento thru customer service to assist on how I can re-ship my order and they assured me that it is possible and gave me a series of guideline to follow.

In the end, I thought I was happily waiting for my order to arrive only to find out that my purchase was refunded.

I mean, okay, I am okay it got refunded than not at all. I just hope that the process was not misleading and deceiving. I went through a series of process and waiting period only to find out that they have no way of making sure that the order will have a correct shipping destination for the second time.

I totally was disappointed and will never again purchase from this store. Ever!

Sadly, I tried to use reward points while they were still good and then Bloomingdales simply canceled the order (not the first time while using points) then points expired and they were not restored to my account. It has only been a couple of weeks. Furthermore they still have the shoes available. I used to really like Bloomingdales. They have been struggling with selection through the epidemic. However, now I am just done. I miss the old days.

I purchased a suitcase from the website on 11/17/13 and when the package came on 11/19/13 it was a set of pots. I immediately called their customer service line and they assured me I would get the correct product in a couple of days. I let a week go by before I called again about my order. Still no suitcase and assured again I would get it after my call. I have made three calls and still have not received my order or a refund. They have until 12/9/13 before I report them to BBB.

I ordered a shoe online and used my $40 in rewards. They canceled the order shortly after and said I had to contact some consumer protection number. So I called and after the verification process they said I had to make the order through a customer service agent. I repeatedly mentioned to use the $40 rewards and she even confirmed that it was on there. I asked her why my confirmation receipt has the full price without the rewards. She said don't worry about it, another receipt will come. That receipt never came and they charged me the full price of the shoe. And to top it off my rewards will expire by the time the shoes come in. The person I spoke to lied and said the final charge would be $40 less than what I paid for and it's not.

Placed my order of a baby bjorn on July 25th to NYC. Was guaranteed 2 day delivery. It is August 8th, I never received my delivery. I am no longer in NYC, and am in Florida. I did not receive any communication regarding my order. When I called them two days ago, I was told I cannot change address of shipment, and I cannot cancel my order. Seems like they outsource their customer service. I asked to speak to the manager, manager finally agreed to cancel my order. Following day I received email that my order is being shipped. I sent them an email that they cancelled my order with Bloomingdales, and I had placed an order with Amazon and was expecting delivery that same day. Now, the customer service rep is telling me that I need to cancel the package. It is incredible. I am 8 months pregnant, not in New York, and they are asking me to clean up their mess. Much easier to order on Amazon, Macy's, Saks. Bloomingdales used to be good a few years ago, but now it is horrible.

Ordered fragrance from Bloomingdales online. Showed the free gift I would receive due to primary purchase. Right after I paid online, I received an email saying the free gift is not in stock. Why would you show the gift on my order, say it is available and then renege the moment I pay? Bait and Switch tactics going on. Bad business practice. WILL NEVER ORDER FROM THEM AGAIN. So many liars and deceptive businesses in the world. Will be returning the purchase I made as soon as it is received.

I placed an order online using a promo code, which I received when registering an account. However, the order didn't go through because of a billing address problem. I wanted to replace the order but obviously I still want to receive the discount since I had that promo code. I tried the same promo code on their website but it said "unrecognizable". I assumed that the promo code is one time only so I called their customer service and thought I could get another promo code since my order didn't go through. However, she said she can't give me one. I don't understand what's the reasoning behind it because I know the promo code is a one time thing but I wasn't successfully using it! So should I not get another one to replace the old one? I bet all other stores can do it!

I purchased an eligible item for the gift card reimbursement. Bloomingdale's purported enters it into an online account for my use. Went to my account, not there inspite of the email saying it was there. So I went to Customer Service in the Michigan Avenue, Chicago store. I showed the women there the email from Bloomingdales, could show the purchase on my credit card but they wouldn't help me as I didn't have the receipt. Said I might have returned it, said no. Honestly, I didn't have it as it was their mistake so I erroneously thought they would remedy it. There did NOTHING! Didn't even offer to look up cc to find receipt. Lazy at best. Sad choice as I won't shop there any longer and I've historically purchased furniture and rugs.

It's my second time trying to perches from the website online and as the first time waited for on month and didn't get my items. Second time it's been one month almost and didn't get it yet, called the Costomor service asking about it they apologized saying to return the items and make it credit back to my card. I wasn't gonna return the item just asking about the shipping, but they don't listen to you what is your problem do I receive it or there is any problem for the shipping, plus had paid 10$ extra to change the shipping method. Been one week waiting my items after the call and seems like won't get it thank you for the horrible Costomor service and won't shop anything either from the store or online don't recommend any body.

I ordered online product and I didn't get because my package was stolen.This same day I called to costumer service and give the details.They tell me that my package was left in mailroom in lobby place not delivery to my door.After 2 days I received email from customer service without any explanation.
Thank you for your recent inquiry. After careful consideration of your claim and after reviewing your order history, we regret to inform you that your request for a credit or order reshipment has not been approved.

We value you as a Bloomingdale's customer, so if you feel your issue has not been satisfactorily addressed, please call us at *******254. You can contact us 9:00AM - 12:00AM ET, 7 days/week.

It doesn't matter if I new customer or old customer point is that I lost my package and I want refund.I am completely shook I am customer for about 3 years and that what I get.I wish give zero for service.All packages have insurance that policy Bloomingdale's store but that is not true.I am a very disappointed for that service it hard for me to believe is that reputation have do with your customers.

Hi,

WORST SERVICE! NEVER BUY HERE AGAIN! I made an online purchase for which bloomingdales delivered part of the order which went missing and i immediately contact bloomingdales regarding this and instead of resolving the issue, they blocked me. As in my money is gone and i am not sure about the other part of the order whether they deliver it or not. Worst customer service i have seen. I don't understand how i am blocked they bloomingdales made a mistake. They never contacted even UPS regarding the package. I want my money back

A racist Bloomingdales woman employee answered my call. She kept on sayin she does not understand my English. I asked to speak to a supervisor is inept. My complain of not getting credited on an item retuned, already received by Bloomingdales is ignored. This supervisor instead transferred me to somebody else is appalling. Bloomingdales' customer service employees are incompetent, do not understand internal efficient communications. I was subjected to repeated questions by 3 different persons is too annoying. Customer service of Bloomingdales is no customer service, but Bloomingdales' employees' self interest service is very bad.

At the suggestion of a Nordstrom clerk I went to the Fashion Valley Bloomingdale's dress department. An extremely young woman, Sarah Duland assisted me, taking me to various dress departments to find a perfect dress for Grandmother of the Bride. They did not have my size in that store. After searching who might have my size, she wrote the dress manufacturer, dress number, plus, the telephone for the New York Bloomingdale's that did have my size. I was fortunate to have a very personable young man help me, and am awaiting the size 12's dress arrival. I could NOT HAVE asked for better Customer Service! Thank You Sarah and Bloomingdale's. Adios Nordstrom (no customer service there any more!

I placed an order online for a $75 gift card on Bloomingdale's. I received an email stating that I needed to call Customer Service to have it processed. So I did. I was on the phone for 20 minutes.

Since I live internationally, I was told to give a US phone number. I gave them my friend's phone number, who was sent a voice-mail with the reference #. I called back with the reference # and I was placed on hold for 20 minutes. I was told that my order had to be verified.

After the "brief" hold, I was told that my order wasn't processed. When I asked why, the person told me that they couldn't say why and that I had to contact my bank and that the next time I was in the US, I should fix it.

I used to work for Bloomingdales in Aventura Fl. From there customer service department to the managers from the store are horrible. They need to train their customer service associates and managers in better how to handle situations.

I used to work for Bloomingdales and I did a return, it has taken them exactly one month to credit back into my bank account. I have spoken to several different supervisors one of then by the name of Linda another supervisor by the name of Sherrea and a manager by the name of Marlina they are all from their customer service department which they are horrible in handling situations.
So if anyone is thinking about working for Bloomingdales don't even try is a nasty company to work for.