Bloomingdale's

This company really understands customer service.
They are quick to respond if there is an issue and do everything possible to satisfy their customers.
I love shopping there.

Excellent online store, quality, description, prices, at the highest level, I buy more than the first time, fast shipping, anyone who has doubts, I recommend everyone!

I order a jacket for my dad birthday gift in size small on 3/7/2022. On 3/11/2022 my item arrived. I am very excited to receive item very early. But my happiness didn't last too long. I found out that Bloomingdale's sent me a wrong size. I went back to their website and found that size small is sold out and size medium that I received is only cost $46.88. I paid $62.50 for a small but received medium that cost a lot cheaper. Bloomingdale's is over charge me!
For Bloomingdale's, if you wants to do online business, you have to handle inventory issues better than this. Why you sent out the item that customs didn't order and hope that customs will be accept its. Over charge your customers and hope that they are not know its. You can just easily cancel the order and notify customer. No need to pay for shipping and retuning cost. No need to dealing with upset customers.
Now I have to go through returning process, pack the item in the box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package, so I can receive my money within 2 weeks.

Was trying to find a wedding band for my wife to be tomorrow is her birthday a young ladybsaid she would be right with me I walked the entire jewelry dept and watched her putting away boxes I understand that people have work to do but I am a buyer looking to buy a certain type of jewelry with the money to do so I ended up leaving because she did not have time to wait on a customer what a terrible feeling as a consumer during the times that people are struggling that this young lady did not have time for me waht a shame

I WAS AT THE BOCA STORE WITH MY MOM AND HAD A GREAT AND HELPFUL SALES PERSON HER NAME IS RANDI MILLER. DEFINITELY WILL RECOMMEND HER TO ALL MY FRIENDS. NOT ONLY WAS SHE HELPFUL BUT VERY KNOWLEDGEABLE. THANK YOU RANDI FOR A GREAT EXPERIENCE.
LISA

I bought a watch on the bloomingdale's website for a little over $100. They emailed me the day after i put in my order, saying that i needed to call customer service to provide additional information about my billing address. I called them & was put on hold for about 25 mins before someone finally assisted me. Then they go on and tell me that my order was cancelled because they couldn't verify the billing address i provided to the one on my debit card. I've been using this debit card since college & have lived in the same house sine grade school... I've bought plane tickets to Europe for 1000 with this exact address & debit card and has never had any difficulties. I verified everything for them, including my name, the card number & went through a bunch of transfers from the billing department to customer service to etc until they finally said they'd put in the order again. They promised me the order will go through but nope. Checked my email the next morning & there it was. A cancelled order again... i am NEVER shopping at bloomingdale's ever again. Online or in-stores. The experience was just TERRIBLE & not worth saving $10.

Every time I called them they hung up on me because they didn't have an answer, how rude of them… the phone number In Glendale Galleria not working, no one answers and when you call the corporate number they have no clue how to help you, I never shop in that store again!

Will not take the time to resolve any issue you may have. I ordered something with a delivery date of about 10 days which is a long considering other companies where you purchase 700 dollar jackets, and especially if you pay using Bloomingdales Credit. They will not resolve any issue at all. I had an issue with shipping to my apartment address and requiring a signature to make sure it gets to my door because USPS here is terrible to leave your box just sitting in the main area for mail boxes and you can just pick it up or anyone else for that matter, USPS has even left a 1,600 value item sitting in front of my door that had signature requirements where nobody signed and luck saw it my way that day that I actually found it there
I ordered and the package said delivered and that was it, but I never received the item, I don't make it customary to just say I didn't get things when I did. I asked when ordering that a signature requirement not be waived, ignored, and sent via regular parcel post, never will know what happened to it, right at Christmas time. I know it was stolen and I thought since I paid with their credit, they would help me and they denied me help simply by saying the tracking said delivered.
I do not recommend buying anything from them of any significant value and get it delivered,
They even delivered my Roberto Coin necklace worth 1,800 right in my front door, left for anyone to enjoy in this large complex.
Not cool

Bloomingdales is a sinking ship. The permanent closures have nothing to do with Amazon or COVID. It is because they have awful customer service. Won't be back online or in store.