Bloomingdale's

I placed an order for about $800. It shopped in two surepost shipments, I used to shop Bloomingdale's online and they were always great. Not any more. They have zero customer service in the US and the others answering when I saw were incapable of helping with an order not received, we're unable to transfer me telling me they have no customer service in the US unless you go to the store.

So I don't live near a store.

I'm so angry and disgusted with this company, not only that they have no service to help but when I went online to get my order number I see there's 25% off, so they also charged me $200 more for the same order that anyone a few days later would pay.

It's disgusting really and I'm going to have to dispute the charge now with the credit company because this disreputable company cannot afford to pay people to work that can figure out what to do,

Initially she asked if I wanted a refund or replacement, I said a replacement of course then she said she'd send a replacement and I'd get a confirmation email in a few days. Obviously trying to get rid of the call.

Then I saw part of the order was reordered but I can't tell if they tried to charge again.

I called back and said I want my money back and never to shop at or deal with bloomingdales online again.

I'm at a loss as to what happened to this once great company but I'll never shop there again. Now I also need to change my credit card number cause I don't trust them.

I've been a customer for many years well over 30. The people I spoke to were sending me in circles Don't go to the Corp. Office for help you most likely won't even get a response. I had a return dropped at UPS drop box in CO. It wasn't received by Bloomingdales. I called several times trying to figure out where it was. Finally CS at Bloomingdales told me to file a claim with UPS, which I was happy to do, but couldn't as UPS said Bloomingdales needed to file as it was their acct with UPS. Went back to Bloomingdales and UPS several times back and forth, no one at Bloomingdales seemed to understand, I couldn't file a claim as it's their acct! I finally went to the corporate office of Bloomingdales. Sent an email explaining the problem…no response after days. Send another at this point saying to close my acct. And explained again why, thinking that would prompt a call, I was wrong. Finally a response just saying. We have closed your account. I'm shocked after all the years, not even a response of help. $369.22 was the return, probably stolen from dropbox so beware of that, even though Bloomingdales says take or use dropbox at UPS, and yes I had a tracking number. By the way I pay my balance monthly and have had hundreds of transactions with Bloomingdales. My Nordstrom account will get added benefit.

Please understand the risks you're assuming in using this so called "high end retailer" for your consumer needs. Many times over and over I would place orders on Bloomingdales.com and receive items that were clearly used. Accessories wouldn't be in their original packaging, would have fingerprints all over them and would be dirty, makeup accessories would be opened, makeup clearly used (imprints from brushed and sponges clearly visible), boxes ripped from previous purchasers opening the items, and certain items would be missing certain "pouches" and "cases" that certain brands are required to come in. Bloomingdales quality control has spiraled out of control and this company clearly doesn't have its customer's best interest in mind--Bloomingdale, what are you thinking sending your customers used products? If we want used, we'll visit the local thrift store. We come to Bloomingdales for authentic and quality products, and we EXPECT them to be NEW and UNUSED. Figure out what you'e going to do with your returned items, but please, don't take your customers for fools. You know better..

The item received was not the item I ordered, the tags where from the right garment (white pants in size 4), but the pants I received where size 6, cream with blue strips! The company is going down the hill. I will not be shopping there again. Last fall, I ordered a pair of jeans to be delivered to the local store. The shipping took a lot longer than expected; I left on vacation and was unable to pick up the item. After few days, I received an email informing me the item was returned to the inventory since I did not pick it up. I did not think much about it, until I realized the store never credited my credit card for the return. When I called customer service, they informed me the credit was issued via store gift card. The problem was, I was not present at the time of the return at the store, nor was there credit on my account. About a month later, I received a store credit "gift card" in a mail with a hand written note saying I never picked up the store credit (weird). I called the customer service to ask why the credit was not issued to the original payment method and after the run around, I gave up and decided to use the credit for future purchase. Well, well... when I got around to it, it turned out the credit was used two days after the item I didn't pick up was returned to the inventory. At this point, I called my credit card with all the information collected and disputed the charge. Yesterdays delivery toped it off, It was not even the wrong item shipped; the tags did not match the size or the description of the garment ordered! So sad. I loved Bloomingdales!

Well, Bloomingdale's is owned by Macy's. I should have known when the Bloomingdale's website is just as awful, if not worse than, Macy's. I placed an order on 11/11/15. You have no way to change a billing and a shipping address to two different addresses, so, you will get a call or an email from the fraud department. You call the fraud department and they tell you that they cancelled your order because the billing address doesn't match the one on your card, but you have no way to change it. You reorder only to receive an email 2 days later that the item you ordered was cancelled because now it is out of stock. You happen to go back online and the item is back in stock. However, you're stuck in this circle of attempting to change a billing address and a separate shipping address, which cannot be done. And, then the website tells you that the item you're agtempting to order is no longer in stock. I was working from a laptop and my phone and was able to submit the order on my phone, but without being able to change the billing address, so I am sure that the order will be cancelled. I feel like I'm in Groundhog Day! I honestly don't think the hassle of the website is worth anything I could possibly want.

Hi tara I paid $32 on 29/06/2017 for
MY DATED ASTRAL READING OF LUCK AND MONEY.
Since than I don't get any thing.
I mail u four times but no response is there.

So please refund my $32.

Sandeep Gaur

Dear Sandeep,

We can confirm that the payment you've just carried out on Tara's website has been registered. Keep this written evidence as proof of payment:

Your request: MY DATED ASTRAL READING OF LUCK AND MONEY
Transaction number: xxxxxxxxx
Name: Gaur Sandeep
Date: 29-Jun-2017
Total amount: USD 32
Terms of payment: one installment

Had the worst experience with this store. I have placed an order and want it to be delivered as soon as possible, for that I want to do next day delivery and they said we can not offer it. For that reason, I chose the express deliver in 2 days. I placed the order on the 14th and should arrive on the 17th, they did not process the order till the next day and was not delivered to me on the 17th as I paid for. When I called the customer services representative her name was Silvena, she said I dont know what to do? I was so angry it was my brothers wedding and I dont have my item. The representative was more concerned to offer a refund, but not bothered to call the UPS to ask about the item.
When I placed my order I made sure to ask the representative more that once if I would get my item on time, and she kept confirming to me it will be delivered on the 17th. Please dont trust this store representatives they just try to get the customer to buy and get their commission.
The only store I would trust would be Nordstrom, the representative would tell you the truth and would not mislead you just to buy staff that you would not get on time.

I had to change the delivery address, the day after I placed my order, so I tried to contact the customer service it was impossible to reach out to them for 3 days, on the 4th days they told me "it was too late, they couldn't do anything now, I should have tried before" I explained to them that I tried, they said sorry it's the policy, you should try to call UPS, I called UPS, UPS told me Bloogmindales were the only one to be able to change the address, as they are the sender! To finish no one is able to change the address it will cost me 100$ of uber to get it to go back to my place!

I tried to purchase some Michael aram merchandise so it was 5 item I placed and ordered and they send me an email my order been canceled and need more information to provide and I need to call so I called and provide The information they asked and they told me you order now in placed, when I checked my credit card they charge twice and they ship me twice so I told them to cancel the order and refund my money they said we can not refund your money while not having merchandise in our wear house, so we try to get the ups to turn around to our wear House instead of my home so they email me they couldn't get the ups turned around when I got the stuff I email her and she will set up ups to come and pick it up so been two days I emailed her and she didn't respond so I called customer service they been so rude and un polite and I have to explain all over to each person when I call so frustrated and upset about all this happened I will never shop again and they customer service horrible

I purchased a MCM purse when it came to my house it was a scratch on it, so I returned it. Was told that another purse would be sent out. Waited n waited talked to several people to find out they just refunded my money back. So mind you I had used a 340 gift card and took the rest off my charge card. So They credit the 340 to my account (that was an hassle by itself) by this time I've talked to over 5ppl. So I was just going cash out on my credit and just be done, I was very irritated with them by this point. So late last night I'm on the account I see my credit had posted so I said let me use my credit and try this one more time, purchase went through I was happy so a couple minutes later it was canceled smh. They couldn't apply my 340 to the purchase what but it's showing I have 340 credit but I can't apply it to my purchase and make the difference up. I'm very pissed and I know they could careless but I closed my account and I'm done. Bloomingdale's you definitely let me down I expect more from you!