Diane F.

At the suggestion of a Nordstrom clerk I went to the Fashion Valley Bloomingdale's dress department. An extremely young woman, Sarah Duland assisted me, taking me to various dress departments to find a perfect dress for Grandmother of the Bride. They did not have my size in that store. After searching who might have my size, she wrote the dress manufacturer, dress number, plus, the telephone for the New York Bloomingdale's that did have my size. I was fortunate to have a very personable young man help me, and am awaiting the size 12's dress arrival. I could NOT HAVE asked for better Customer Service! Thank You Sarah and Bloomingdale's. Adios Nordstrom (no customer service there any more!

I returned a dress and jacket to the Fashion Valley Nordstrom's, in San Diego yesterday. I had been looking for a grandmother of the bride dress, light weight for a summer wedding. Irma, the clerk told me to look around, and bring her an item I may find of interest. She made No attempt to assist me with looking! Then suggested I go to Macy's or Bloomingdale's. I did not experience the wonderful Nordstrom's Customer Service from the Old Days. I did go to Bloomingdales' and had FABULOUS service. Thank you Irma for sending me there!