I placed an order online using a promo code, which I received when registering an account. However, the order didn't go through because of a billing address problem. I wanted to replace the order but obviously I still want to receive the discount since I had that promo code. I tried the same promo code on their website but it said "unrecognizable". I assumed that the promo code is one time only so I called their customer service and thought I could get another promo code since my order didn't go through. However, she said she can't give me one. I don't understand what's the reasoning behind it because I know the promo code is a one time thing but I wasn't successfully using it! So should I not get another one to replace the old one? I bet all other stores can do it!
Dear Erick,
Thank you for your feedback! We really appreciate it.
If you need anything, do not hesitate to contact us, we will be happy to help you.
All the best,
Martin