Bloomex

I received a bouquet of roses. I was so happy to get them but when I opened the box they looked about 3 days old. I threw them out 2 days later.

The customer service was very good but the flowers that were delivered were not one bit like the flowers I ordered. I was very disappointed with them. When the price is very good, be careful!

I ordered some flowers to have delivered to my mom, they were late and also she had to rearrange the bouquet she said because alot of the flowers were dead and looks nothing like the arrangement I ordered, be aware people I was embarreded that my mom had to tell me this. This won't happen again!

Tried to speak to a manager or supervisor to express my Frustration... Impossible Task. Poor Service.

Bloomex is not a good place to buy flowers unless if you want to have a bad day, I order a flower for $85.63 us$ march 18/23 for my cousin birthday when she send me the pictures of the flowers l all most having in heart attack, it was very disrespectful,I buying a vase for $14 they put a very small amount of flowers in a small plastic bag, the flowers not fresh, when I called them they gave me website to file a complaint, to send the pictures, each time i call they said they not received the picture,and finally I just give up! They need to close that place before too many people get hurt!

I ordered a basket of flowers for next day delivery. I was notified that it would be an extra day with an upgrade. The flowers that my friend received was nothing I ordered. They were the same colour but that was it. First it was few flowers in a vase instead of a basket of flowers. 77 dollars for flowers you can get at the grocery store for 15 dollars. What a rip off.

It's birthday occasion per year they ruined by sending wrong size flower I paid for size super size however recived extremely small one and complian for day's ignored following a reply the company refused refund and offered code offer for next purchase which didn't recived plus I have been customer for year's didn't value it and just left customer unsatisfied with ruin important occasion with horrible customer service!

I ordered a bouquet of flowers on behalf of my grandchildren to be delivered to their Mother between 8:00 am to 12:00 noon on Mother's Day. The bouquet was delivered after 9:00 pm and left on the porch. The delivery person did not ring the bell or knock on the door to indicate that the flowers were there. From the picture, the bouquet was not as advertised and the freesia had brown at its tips which indicates the they had been affected by the weather and the delay in delivery. Needless to say, I had some very disappointed grandchildren who were not up to see their mom open the flowers.

This is the second time that arrangements that have been ordered by me were delivered very late in the evening. A call in the afternoon a 2:10 p.m. as well as an e-mail at 4:51 p.m. said that the bouquet was in transit.
When I called Customer Service, I kept getting hung up on. The same was said for their live chat who did not answer the question or said, "I will look into it." I do no recommend this service and will not be using this service again.

Order an arrangement for my daughter-in-law after surgery. It was to be delivered on Monday. Bloomex did call me and explained that they could not deliver on Monday but would deliver on Tuesday. For the delay in delivery, they would credit the delivery charge and upgrade my bouquet to the higher one. I agreed with this with no problem. Tuesday came and went with not delivery and no contact. The flowers were delivered on Wednesday afternoon. They did not credit for the delivery charge and the bouquet looks like they put it down to the basic one. I had ordered the middle one and they were to update it. I have attached a photo of what I ordered and what my daughter-in-law received. I have e-mailed and called but they have refused to do what they say they would by phone, which they confirmed in an e-mail. I will not use this company again.

I ordered a "Supreme" funeral arrangement for my mother in laws funeral before ordering i asked how many flowers would be in the arrangement I was told 24 for standard, 36 for deluxe and 54 for supreme, I paid the additional upcharge for the supreme. When the arrangement arrived it had 24 flowers in it and no ribbon. I questioned Ellen's Florist in the Miramichi who said, we are a 3rd party, this is what you are getting. The first photo is what I received, the second photo is what I ordered. Buyer beware.

I ordered the funeral package for my mum's funeral (order # *******), but was very disappointed with the delivery, especailly one which was supposed to be a casket spray but appeared more as a bouquet of roses! I complained, as I had asked for the measurements of each arrangement and this did not comply with what was provided - but they refused to accept it and hence I have to let others know that the pictures and names can be decieving. So I would not recommend this florist.

You get what you pay for! I upgraded to a "deluxe" for an additional $12 - not happy (looks like a small bouquet from Safeway) and did not come with a vase (you have to buy for an additional $20 and the local shipping was another $20 + a surcharge so be aware of ALL the additional costs (not just the flowers)

They did deliver on time, however so there's that, I guess

My receipt had the delivery date as the 25th. When I reached out to ask why it had not arrived, I was repeatedly assured it would show up by 6pm and that they would take care of everything. It never showed up. It's scheduled for drop off today (the 26th) which is not what I paid for. Today when I complained via the live chat, I got a surprise phone call where somebody did a very poor job of explaining what had happened, somehow it was still my fault despite the recorded conversations in the live chat saying that "they will take care of everything" and that they assured me it would be delivered that day. The excuse was that the address was outside of their normal shipping area, so they had to use the postal service. This is not true, the address is but 20 minutes from their store, if they really wanted to make things right somebody could have just dropped it off by hand. They also claimed over the phone that they had "no record of my conversation with support" the day before, which is funny because I took screen shots for that exact reason. Very unfortunate situation as the recipient was not able to receive them on time. No refund for the shipping cost. I would recommend paying a bit more for one of the other services.

I was very disappointed with the floral arrangement delivered. They were nothing like the flowers in the picture that showed white lilies, white roses and white carnations. The arrangement was just white carnations and closed lily buds and greenery. It was much smaller than advertised online as well.
It is false advertising and they replied to my email stating that they can send you different flowers than what is advertised. Can you believe this crap?
What was the point of putting flowers online advertised when you get something completely different.? I don't know how they are allowed to operate their shady business this way without legal consequences. I will never order from this crooked company ever again. "Buyer beware" applies to this untrustworthy company. You can fool me once and I will never recommend them to anyone. Go elsewhere to buy your flowers. This is my honest opinion. "Buyers beware and stay far from this crooked business. The last three numbers of their
Phone number ending in 666 explains
What they represent.I have attached the first pic to show what I thought I would get. The picture with the carnations and large card attached without white lilies and few roses is what I received.

Along with flowers I've ordered a box of truffles. (original price 19.99 and with discount it was $9.99).
The actual delivery was a cheap milk "choco", see picture attached; which is 2.99 in a local dollar shop.
It was embarrassing item to have.
The substitution was made without our agreement.
Please reimburse the price difference, since I didn't and would never order those in a first place.

Second, I needed flowers to be delivered exactly on July 31, even it was a Sunday and next day was a Stat holiday; there are many local flower companies that still do deliveries on the weekends.
Therefore, before I've placed my order with bloomex: on July 30 I've phoned to doble check to your customer service number and specifically ask if I would order today would flowers be delivered tomorrow (July 31)?
A customer service representative has confirmed to me several times that flowers are going to be delivered on July 31 with no problems. It was a fraudulent, dishonest statement.

So, when I've placed the order via bloomex site and paid for it, next page - where you select delivery date, the only option was available is Aug. 2. I had no choice to select that day since my credit card was already charged.

I wanted a special arrangement for a 90th birthday! I ordered a red and white arrangement, paying extra for the largest possible size, extra for a red vase, extra for delivery, and extra for a balloon. What arrived was a pink and peach arrangement, in a clear vase. I've not seen it so don't know what size was sent. No card was included, so the message I dictated wasn't in with the arrangement. And of course, no name was included, so she didn't know who had sent it. Luckily her daughter had my email address, and she contacted me to see if it was me who sent the arrangement. I was extremely disappointed and would NOT order from Bloomex again! (my order number was *******) (I don't know how to transfer the pop)

My girlfriend is still waiting my flowers for San valentine day already passed 4 days. They not even answer at the phone I m disgusting about this company. MUORT E KITAMMUORT A VOI E TUTTI I VOSTRI CARI, VIVI E MORTI

Your best bet for flowers is to order directly from a flower shop, you may pay a little more but you won't be disappointed or embarrassed.
The first order I sent arrived with dead flowers in them. This last order was tulips, I didn't think there was much that could go wrong with that... wrong...
They arrived wilted. I was disappointed and embarrassed. I have not ordered any of their food baskets... but they might be okay. Hope that this review assists you in making a decision on sending flowers.

Ordered flowers, delivered 5 days later than I wanted. The company offered a gift basket as an apology, which is why I'm giving them 2 stars and not 1. However, the flowers arrived to the recipient and were totally not what I ordered, I even paid for extra flowers and a card, and neither of those were included. They were nothing like what I asked for, and looked really cheap and super embarrassing, as this was a gift. I reached out to Bloomex and sent photos of what I received and asked for a refund, and they are literally ignoring me. I'm sure people have had good experiences with them but they are not reliable! Do yourself a favour and find someone else.

The ordered bouquet of flowers was to be a mixture of roses, carnations, chrysanthemums and greenery, in purple tones. What was sent looks worse than I bought them at Walmart and has nothing to do with purple tones. Everything was crammed into a plain brown cardboard box. I paid CAD $ 62.97 for the flowers I was embarrassed with.
I'm an amputee in a wheelchair and can't shop where I am pleased. That's why I ordered in a live interview with a representative of Bloomex, to ensure the correct order of flowers. I didn't have to try, I could buy better flowers in Kiji.
Order #: ******* / Jun 22 2022