BiteSquad

Would give 0 stars if possible. Took 23 minutes to drive 1 mile down a quiet street to deliver our food. We could have walked to collect it quicker. Total time from ordering to receiving was just over 2 hours. Food was luke-warm and soggy. I've eaten at the restaurant before and food is usually good, this is the 1st time getting it delivered and won't be doing it again. Let's not forget the add $1-$2 extra on each item, plus all the extra fees and tip which we have no control over - I would not waste my money using bite squad again.

I made ONE purchase with this business in February 2023. The fees were $29.53 to have my pizzas delivered. Whatever - I wanted that specific pizza, so I paid the fees. Unfortunately, this past month while reviewing my credit card statements, I found out that BiteSquad signed me up for an "unlimited" membership at a cost of $9.99/month. I contacted this business last week. They could give me no proof when or how I "signed up" for this monthly plan; nor would they refund me the fees "since I made no prior attempt" to cancel the membership. I asked him to cancel it immediately, which he said he did. Yet, I was charged again. I just contacted BiteSquad again - she said she cancelled it just now. We will see... So far, that pizza in February has cost me over $80 in fees and counting.

Tried to get delivery from a place near work that's 10-15 minutes away, literally 5 miles up the road. Bitesquad apparently "won't deliver to address" for that restaurant making them useless. Poor selection of alternative restaurants (some of which are over 15 miles away, go figure) so nothing I want to bother with using.

My opinion is that they are deceptively hiding more delivery fees in its service charges then advertising coupon for free delivery which seems like a bit of bait and switch. Ive been a business customer for catered lunch as well as home for many years. They seemed to take accuracy and satisfaction seriously in past, but now you get more sorrys and sorry nothing I can do, blaming the restaurant and leaving you with missed items or no remedy for a ruined business lunch. Over past several orders Id say nearly half or maybe more were botched. Dont respond to requests for their corporate or legal office to complain, Run away, run away

I hate to leave reviews and only do if I have a stellar or terrible experience. I cannot express how much bitesquad has disappointed me on multiple occasions. Multiple times I have placed an order for pick up after a busy day and my husband picks up the order. Multiple times, the restaurant has charged my husband when he picks up the food for our family and bitesquad still charges me (as such charged twice). Bitesquad has been very dismissive when I contact them about this - they are pocketing the money I guess! Not a huge deal just a bummer - no one is trying to pay twice then be dismissed by incompetent or rude customer service reps.

They do not even offer delivery in my city, was charged for delivery, restaurant never got order. Bitesquad admitted they messed up but refused to offer any gift card, only refund. Waited an hour and a half and they told me a delivery time... which did not exist...

Worst company ever they don't even know how to run a company because their drivers literally suck every single one of them. I'm on a literal military base where you have to know if they're OK to come on which they're not because I've had one too many people peek into my windows to see if I'm home or not, even though I've said clearly to leave it at my door only they have awakened my children,
And scared my children because they're peeking to my home and walking around my yard. Not only that the customer service sucks. They are horrible. Do not use them ever.

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

When your order takes over 2 HOURS to arrive, its time to pick it up from now on because these folks cannot be trusted to deliver the food on time! Customer service is the pits! Live chat agent disconnects chat. Unhelpful with giving compensation for the food not arriving in a timely fashion. Just bad all around!
Food was supposed to arrive at 5:44p est. It is now as of this review 7:13p est with NO FOOD!

I have been using Bitesquad because I received a gift card for the service. This service sucks. The app get stuck on "food being prepared" until I contact Customer Service. They claimed I needed to update my app but I had the same issue on the computer. I have had similar issues like this every time I have used Bitesquad (5-6 times). My most recent order had the same issue, and when the driver arrived, she only gave me half my order. I was in contact with the restaurant and they said the whole order had been picked up, meaning the driver stole me food. Forget this app, just use Doordash if you really want a delivery app.

The order never came instead of notifying me that the order was canceled it says it's been delivered I tipped $5 and payed the $3.99 fee the customer service offered me $5 credit because the confusion they also said the cost of my order will be refunded but they only refunded the cost of the food not the fee or my tip so they just took about $9 from me and I haven't received anything except the $5 credit and come on $5 for being 1 hour late then just saying my order was delivered usually it would say my order was canceled but this time I was charged $37 and only "refunded" $20 they literally just took money from me for nothing.

I was missing the entire main course of my order. I paid $103 and only got the appetizer items. We waited an hour for food we never got, and the company only gave me a partial refund. I am disgusted with the way this went down and will NEVER use Bitesquad again.! Already deleted their app.

So when you order from BiteSquad... should you have an issue with the food (wrong food delivered) YOU have to contact the restaurant directly. I didn't order from the restaurant and would expect BiteSquad to deal with the issue, especially for what I pay them in fees.

I was charged for an order that was canceled by them but they took $101.12 out my account. When I contact their chat they give you the runaround then just disconnect the chat while you're still asking questions. I send them screenshots of the cancellation and a screenshot of my charged account and they still refuse to refund my money. I will be disputing the transaction through my bank & will never use Bite Squad again because Uber Eats WOULD NEVER!

I was tired from driving all day and wanted to order delivery to my hotel. My first choice restaurant only delivered through Bitesquad, so I downloaded the app. The app said the restaurant was closed at 6:30 on a Saturday evening, so I called the restaurant. Nope, open but no other delivery options. Ok, a glitch. I looked for a restaurant they said was open, entered my order, my delivery and payment info. The app just didn't accept my order after repeated tries. I called the second restaurant and they said yes, they've had lots of problems with Bitesquad. They suggested Ubereats. Worked smoothly, but I wasted 45 hungry minutes with Bitesquad. Deleted Bitesquad app - never again.

Charged Money for Cancelled Order?
Two-hour wait times?
3-5 Days for "Refunds" for Money you should never have been charged in the first place?
Awful customer service?
Being hung up on in a chat because the person can't deal with a legitimate complaint or legitimate criticism?

If Bite Squad has been charging customers for cancelled / undelivered food orders and expecting them to wait 3-5 days for a "refund" during a pandemic, they are engaging in poor business practices. If you have been charged for cancelled orders / undelivered food orders, you might consider the possibility of a class action lawsuit. Bite Squad has indicated that it is their current practice to charge methods of payment on file before food orders are confirmed. Attorneys general in several states where the company operates will be interested in the impact on consumers.

" I am very sorry for the delays on my response. You can email us *******@bitesquad.com."

Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done.

Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own.