BiteSquad

Please share this to get the word out. Bite squad takes the money from people who are ordering online prior to guaranteeing delivery with the restaurants. At time of delivery I find out they're not delivering because I message them. Not only did they take my money they state it could take 3-5 business days to return my money. This is Bite Squad-Arrowhead delivery. I will not be doing business with them.
I placed my order at 930 a.m. I'm sick and will not be making lunch and I find out at 1130 because I reach out to them. Poor customer service.

My guests and I waiting 30 minutes longer than the stated delivery time only to find that not one but FIVE side items at $2.49 each had been omitted. I first chatted, and then called to speak with a manager. All they can do for me is give me a $10 BS credit. I pointed out that I paid $12.45 for the missing items before tax and fees. So sorry, take $10 store credits or nothing. That is not incompetence, that is fraud and trickery. It's a good thing their initials are BS cause that's what this is: bull$#*! ripoff. I've ordered regularly from BS for years. That won't happen again.

Customer service at Bite Squad is wonderful! Not only do you get coupons for $10 off your order, if you run into a problem, they are quick to rectify it. Case in point... restaurant I ordered from upped their price for an entrée by $5. I didn't want to pay that much for lunch (total $15 without tax and tip) so I wanted to change my order. The rep that called me instantly rectified the problem by covering the difference in price. Another time, the delivery person was so rude. Not only did Bitesquad credit the amount of my order, they also gave me a coupon for next time. I've never experienced such great customer service!

Terrible experience and constant issues. In the 5 different times I have ordered they have forgotten food, up charged on menu prices without customers nor the restaurant knowing (restaurants with no logo they add to the price due to them not being a pro member fyi). They take zero responsibility for late delivers avg time for delivery 1.5 to 2 hrs no matter the time or restaurant. This company is one that simply won't make it. I know several restaurant owners and GMs that already pulled out due to shady business practices and constant mistakes.

Okay, shame on me since this was the second time this happened. I placed an order with Bitesquad and it was supposed to be delivered in an hour and a half after I ordered. When that time came and passed, I checked the app tracker and they added another hour to the delivery time. When I contacted customer service, they said they would not cancel the order and while I was typing a response, they said that I was inactive so they left the help chat. I had been typing for 30 seconds! I have attached a screen shot of the actual chat session. If you need food delivery, try another service.

I spent 25 bucks on lunch. It didnt get delivered after showing g delivered almost 2 hours after I ordered from a place right around the corner. I was offered an immediate credit. That's fine, but since I'm not gonna use your service, I have to wait 3-5 days for a refund. That means I cant goethe lunch I needed today, or the leftovers I had planned to eat tomorrow. I'll discourage people from using bitesquad every chance I get.

They actually called me to find out what I would like to substitute for a vegetable that the Restaurant was out of. Driver was very professional and courteous. Smiles all around today - THANK YOU. Oh, and the food was great also!:-)

Don't waste your money. They canceled my order without emailing me to let me know! Bottom line is this place is extremely unreliable! Customer service is also a joke

Order $37 worth of food and total ends up being 63 dollars, 20 of which are fees that don't go to that driver.

So to recap, its a company that screws it customers, restaurants, and its drivers. Don't use.

Im visiting Austin for six weeks and discovered BiteSquad. Easy to order, easy to pay. I love that they keep you updated on the status and let you know when they are arriving. Food is hot and drivers are friendly.
I wish I could take them back home with me.

Customers, this is how they treat employees just so your aware. They say you make 11-15$, you drive across town every order. They don't keep you in one zone. Half my paycheck is my gas. Also I haven't been payed! I have been asking for help for weeks! Being refused help, going back and forth with HR (they take days/week to reply) Still no help. Even the manager Scottie is leaving me on read. It's all pathetic don't waste your time I thought I'd enjoy this job its a kill. Also, my app stated I had no scheduled shifts so there for I had no reason to show up for work, I got a verbal warning for missing work. After I explained and proved to Scottie with screenshots of my empty schedule of what had happend. He stated "It's just a verbal warning sign it". Do not work for this job! It's unorganized and pathetic, lack of good vibes. Most of the energy I got out of the managers was unhappy rude folks.