BiteSquad

I was charged for an order that was canceled by them but they took $101.12 out my account. When I contact their chat they give you the runaround then just disconnect the chat while you're still asking questions. I send them screenshots of the cancellation and a screenshot of my charged account and they still refuse to refund my money. I will be disputing the transaction through my bank & will never use Bite Squad again because Uber Eats WOULD NEVER!

I ordered the food a little after 3pm. After 3 attempts the food arrives 2hrs late. Nothing but lies about the driver being there and verifying the food. They closed the chat when I asked for the 5th time why my order was late. They kept saying they didn't have a driver available 1.5 hours later and two other agents telling me the driver was already there. They don't have a customer service number and only use email for customer service and they call that 'highest level of customer service'. If your customer service mean blatantly lying then I will no longer be a customer.

I was missing the entire main course of my order. I paid $103 and only got the appetizer items. We waited an hour for food we never got, and the company only gave me a partial refund. I am disgusted with the way this went down and will NEVER use Bitesquad again.! Already deleted their app.

Site actually displays restaurants that are closed and lets you order from them - when delivery time had passed it still said your order is being processed - finally after 2 hours it said order cancelled so I ordered from Si Senior Tex Mex #*******. I ordered steak and chicken fajitas for my guy and they delivered steak and shrimp fajitas - he is allergic to shellfish so we had to throw out the entire $20.00 meal! I can't view my recent orders or comment on them on the app with my user info - sent them an email last night and no response - just a horrible experience!

I made ONE purchase with this business in February 2023. The fees were $29.53 to have my pizzas delivered. Whatever - I wanted that specific pizza, so I paid the fees. Unfortunately, this past month while reviewing my credit card statements, I found out that BiteSquad signed me up for an "unlimited" membership at a cost of $9.99/month. I contacted this business last week. They could give me no proof when or how I "signed up" for this monthly plan; nor would they refund me the fees "since I made no prior attempt" to cancel the membership. I asked him to cancel it immediately, which he said he did. Yet, I was charged again. I just contacted BiteSquad again - she said she cancelled it just now. We will see... So far, that pizza in February has cost me over $80 in fees and counting.

Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done.

Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own.

When your order takes over 2 HOURS to arrive, its time to pick it up from now on because these folks cannot be trusted to deliver the food on time! Customer service is the pits! Live chat agent disconnects chat. Unhelpful with giving compensation for the food not arriving in a timely fashion. Just bad all around!
Food was supposed to arrive at 5:44p est. It is now as of this review 7:13p est with NO FOOD!

Would give 0 stars if possible. Took 23 minutes to drive 1 mile down a quiet street to deliver our food. We could have walked to collect it quicker. Total time from ordering to receiving was just over 2 hours. Food was luke-warm and soggy. I've eaten at the restaurant before and food is usually good, this is the 1st time getting it delivered and won't be doing it again. Let's not forget the add $1-$2 extra on each item, plus all the extra fees and tip which we have no control over - I would not waste my money using bite squad again.

I would have expected much faster service for what they charged. The total price was literally twice the cost of the food.

Tried to get delivery from a place near work that's 10-15 minutes away, literally 5 miles up the road. Bitesquad apparently "won't deliver to address" for that restaurant making them useless. Poor selection of alternative restaurants (some of which are over 15 miles away, go figure) so nothing I want to bother with using.

My opinion is that they are deceptively hiding more delivery fees in its service charges then advertising coupon for free delivery which seems like a bit of bait and switch. Ive been a business customer for catered lunch as well as home for many years. They seemed to take accuracy and satisfaction seriously in past, but now you get more sorrys and sorry nothing I can do, blaming the restaurant and leaving you with missed items or no remedy for a ruined business lunch. Over past several orders Id say nearly half or maybe more were botched. Dont respond to requests for their corporate or legal office to complain, Run away, run away

I am just AMAZED by the customer service of this company. The delivery was ok but I was not happy with the food from the restaurant and they refunded my money! No questions asked! I have ordered through all the delivery services. Door Dash was 2 hours late on an order and gave me a $5 credit. They were total jerks! I will never order from another delivery service again! I am sticking with BITE SQUAD! They are Awesome!

Not only is the food consistently tepid (room temperature) upon delivery every time, my last order came covered in meat juice, 20 minutes late, AND was cold and I was told by Bite squads customer service that there was nothing they could do. I will tell you now what I am prepared to do, DRAG THIS BRANDS NAME THROUGH THE MUD! Y'all charge useless fees to exploit your workers, make the restaurants look bad AND don't even have the decency to fix it when you get it egregiously wrong. Don't waste your money

My account was hacked so I question the site/app security. I was charged for a large order in a different state. However, unlike other reviewers, when I contacted BiteSquad they promptly reversed the charges and walked me through options to change or delete my account.

Timothy was awesome! He made sure I got my food after giving him the wrong address. Would order again! Very easy.

Listen to the other reviews- I was just hacked twice (attempted four charges and two got through) and BiteSquad has done nothing so far to address this after multiple attempts of contact. There's nobody ever on in the chat function and they don't answer my emails.

Also if you've ever seen a BiteSquad car pull up, oftentimes the driver's car is filled with trash sitting right next to your order and with the driver maskless. In this time of COVID and otherwise, that's unacceptable.

Worst company ever they don't even know how to run a company because their drivers literally suck every single one of them. I'm on a literal military base where you have to know if they're OK to come on which they're not because I've had one too many people peek into my windows to see if I'm home or not, even though I've said clearly to leave it at my door only they have awakened my children,
And scared my children because they're peeking to my home and walking around my yard. Not only that the customer service sucks. They are horrible. Do not use them ever.

Placed an order with bite squad only for my order to take and excessive amount of time and arrive soggy as it was a sub. When trying to cancel before the driver gets to the store I was told I can't it's too late. When my order arrives I don't get everything I ordered. I'm offered bite squad credit and I refuse but my order can't be refunded. Out of all the inconvenience and poor service this company offers me $3.18 off of a $17.00 order…. This is ridiculous and not the first encounter with this service. I am owed my money back and this service could care less about their customers… I am unable to go get my own food, so I'm out of my money and part of my order…. But they made their money.

Service was slow (no driver's available?) but once food was on its way things went well - driver was excellent and friendly and food was great. Could not tell if he realized I'd tipped him with he order.

Don't waste your money. They canceled my order without emailing me to let me know! Bottom line is this place is extremely unreliable! Customer service is also a joke

Our delivery driver was so sweet and I even accidentally gave her the wrong contact phone number)! Great service!

We ordered 130.00 worth of food and by the time you added all of your fees it came to $192.00. You are the biggest rip-off ever. Doordash should be everyones choice from now one. Ridiculous. Please everyone find another delivery service and check out their fees. Ours came with a mandatory tip, booking fee (what ever the hell that is) and a service charge. I just am stunned.

I've had 2 orders that were messed up in the past 2 days. The current order was $75 and 50% of the order was missing. I personally contacted the restaurant for the bitesquad customer service representative and got the phone number for contacting them. The bitesquad customer service representative would not contact the restaurant in order to have this issue fixed. Instead I was refunded $25 on an order that was $75. Do not use bitesquad.