BiteSquadReviews 599

Wish I could give BiteSquad a minus number of stars. We ordered some our fav Mexican restaurant this week and was told the food would be delivered at 6:30. I received a text message that the driver was near at 6:05. We waited and waited and finally at 6:40, checked the front porch and the food had been delivered at some point without anyone knocking on the door or ringing the doorbell. We took the cold food into the kitchen and when we opened the containers, the food was all mixed up and leaking out of the containers. Clearly, the deliverer tossed the plastic bag containing the food onto the porch and it was a mess and totally inedible. I complained to BiteSquad and they offered me a credit on one of the meals. We spent almost $75 on this delivery and they wanted to give us a $16 credit to use them again. No thanks. This is not the first time they have failed but this was the last time for us.

The only reason I gave this company one star is because I wouldn't let me give it zero. Bitesquad was the first food delivery service in my area and I would use then quite often. It did not matter what restaurant I ordered from or who delivered it, 9.5/10 times my order was wrong or incomplete. Then when I asked for a refund it would be like pulling teach because "their customer support is experiencing technical issues". Most of the time I would give up trying and count it as a loss; other times it would take weeks for the issue to be resolved. Now that other food delivery services have come to my area I no longer use bitesquad.
They constantly send me promo codes for free delivery but I dont want disappointment delivered to me for free. Free delivery won't fix your customer service issue.

I just ordered food from my favorite local restaurant after a long day of working.
It took way over the promised time to receive the order and when I did it was cold and not properly protected because of Covid-19.
I contacted Bite Squad and all they wanted to do was give me a $10 credit!
They would not reverse the charges for my order on my card.
I will NEVER order from them again!
The app is deleted from my phone.
Folks, use someone else for delivery. They need to get their act together

I logged into my account on Bite Squad's website, entered my credit card information and submitted my order. I then received an email informing me that I needed to send them a picture of my photo ID AND credit card within 20 minutes or they would cancel my order.

After contacting Bite Squad, their customer service representative could not explain their business practice - when no other online company requires customers to do that when ordering online - and subsequently hung up on me.

I am posting this review to relay what poor customer service this platform has. My family and I try our best to use such a platform in order to support local restaurants and drivers. One night, we ordered and we waited over an hour for food. The restaurant was closing soon and we called. The owner said he would wait for us because no one has arrived to pick up the order and it has been sitting ready for over 30 mins. I was chatting with customer support and verbalising the inconvenience. We arrived to the restaurant and the wonderful restaurant owner stayed open to meet us. Customer support within the chat verbalized that the driver was present picking up our order. We didn't see a driver at the restaurant. Per our discussion, we asked how bite squad could make it right and verbalized we would receive the full amount of our order and it will be credit to use on our next order. We thanked them and moved on. We now order again and we notice the credit was less than half of what was promised. We chatted with customer support and was basically blown off with copied and pasted messages apologizing for the inconvenience. FYI... they didn't even try to keep us as customers. If you can't fulfill a service, don't offer it at all. If you make promises to customers, keep them. Be honest with the customer. Bite squad has lost us as customers. It is unfortunate we won't be able to support these particular restaurants and drivers on this platform but we will with other services.

We are on a 14 day quarantine in Maui and can't leave the house, so I have to order food delivered. We placed an order with Bite Squad for sushi for myself and my son - who really only wanted edamame for dinner (yeah, he's 7...). First, the order was "delayed." Then when it arrived they had, of course, forgotten my son's edamame. I went into the live chat and asked them to please have someone bring it by since it was left out of the order. They refused and said they could only issue a refund for the edamame rather than have someone drop it off.

There was no real reason for this other than it was their "policy" but since it was not my fault that the restaurant forgot it and/or the driver failed to check the order properly, it did not seem logical that they would just cancel it.

Mind you, the fees associated with this service are crazy high. My order total was for $85, and the Bite Squad fees were nearly $40 — A $4.99 booking fee, $10.12 "other fees" (whatever that means), $11.27 service fee, $3.76 taxes and $8.52 tip (which was automatically added, even though they insisted in the chat it was "optional.") It seemed completely unreasonable to have to "reorder" something that costs $3.60 only to be charged another $40 dollars in fees. So because they were not willing to bring that edamame by, I asked them to please refund the cost of the edamame plus all the fees minus tip and tax ($29.98) associated with it.

After much back and forth, and the customer service rep "trying to find a manager" for more than 20 minutes, all they were willing to do was about $20 in fees and a credit for Bite Squad for $5 for my next order. Yeah, as if I would ever order from them again.

This service is a complete rip off. I would NEVER recommend it to anyone. If i could give them negative stars I would.

I ordered dinner at 6:52pm. At 8:10pm I checked the app and it still said that they were confirming the order with the restaurant. I called the restaurant and they told me they didn't have an order for me and that they got really busy and stop taking orders from Bite Squad. I contacted Bite Squad and then they told me the same thing. I should have been notified immediately. I asked Bite Squad to cancel my order and they did and said that they were going to put the credit of over $50 on my Bite Squad account. I do not live in an area that has Bite Squad, so I asked them to credit my card and I received no response after that. Now I have over $50 on an app that I can't use.

I spent 25 bucks on lunch. It didnt get delivered after showing g delivered almost 2 hours after I ordered from a place right around the corner. I was offered an immediate credit. That's fine, but since I'm not gonna use your service, I have to wait 3-5 days for a refund. That means I cant goethe lunch I needed today, or the leftovers I had planned to eat tomorrow. I'll discourage people from using bitesquad every chance I get.

I am posting this to make everybody aware that Bite Squad jacks up the prices of the menu items of the restaurants that it services aside of adding a plethora of service and delivery fees.
Started out ordering delivery. $22 later in a tip and service fees, we then opted for pick up.
We were charged $20.98 for a hibachi steak dinner(we thought the prices were raised by the restaurant) through the Bite Squad website, and when I picked the food up at the restaurant the dinner was only $17.98 on the restaurant menu. The owner of the restaurant told us not to order through Bite Squad because they raise prices of menu items. That is in addition to their obscene tip suggestions and service fees across the board. My Bite Squad bill was $62, the restaurant said if I ordered through their app it would have been $53( food total). NEVER NEVER EVER quartering from Bite Squad again after finding out that information. That is ridiculous and sneaky.

Uber eats is much better and calls almost immediately when there is a problem. Bite squad wait 2 hours before they called us to let us know they did have something on the menu. We had already called the restaurant so we found out about 30 minutes after ordering. We immediately got uber and had food from the same restaurant 10 minutes after bite squad calls an says they didnt have the mushrooms. I said yes I know, I called them over an hour ago. He said oh. We just recieved it. So I was polite and hung up.

Site actually displays restaurants that are closed and lets you order from them - when delivery time had passed it still said your order is being processed - finally after 2 hours it said order cancelled so I ordered from Si Senior Tex Mex #*******. I ordered steak and chicken fajitas for my guy and they delivered steak and shrimp fajitas - he is allergic to shellfish so we had to throw out the entire $20.00 meal! I can't view my recent orders or comment on them on the app with my user info - sent them an email last night and no response - just a horrible experience!