We ordered food food from Bite Squad then we waited 2 hours. So we canceled! They kept our FOOD AND OUR MONEY! NEVER AGAIN... THEY ARE A JOKE

FYI*Read the menu at least 3-8 or more times before you order, especially from Mama Tang Chinese Restaurant.

Food was amazing and the driver was incredible very good experience driver needs a RAISEummmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmgood

Order number ******* was wrong in just about every way it could be wrong. There was no phone number to contact, and email was suggested. I called the actual store making our food and they offered to fix the issues before we got an email back from BiteSquad.

This was our first order using BiteSquad, so no, Janessa in "customer service" we did not have the app, thank you very much. And we never will, now.

We finally did get a response email, on the drive to the store (see, since the order was wrong the store offered to remake it, but we had to bring the food back to them and they were closing within the hour, so there wasn't much time to wait) and had to send another one asking for a way to actually SPEAK to someone to resolve our issue.

The second response from BiteSquad was received while we were waiting for bread to be made for the second sandwich. It included a phone number, but when I called it, I had the dubious pleasure of speaking to Janessa. Who wanted to blame me for the problem (if there is a box that says "all the way" and you don't click on that box, one typically does not expect the order to be make "all the way", FYI), then wanted to chastise me for contacting the store instead of waiting god knows how long for BiteSquad to respond to my email. Oh, I could have used the app? Thanks, I'll get right on that for the next time I NEVER USE YOUR SERVICE.

I asked for a refund. Not for the food, we were getting that remade, but for the delivery fee and the tip. The total didn't come to much, but I don't like paying for things I did not get. However, Janessa, said she couldn't refund the delivery fee since, you know, they delivered food to us.
What?
You could have delivered Chinese food, but that's not what I ordered. Why would I pay you to do that?

I asked for a supervisor and was cut off to be placed on hold. She came back on the line to say her supervisor approved the refund of both tip and delivery, even though we did get a delivery.

I understand why BiteSquad doesn't advertise a phone number if they have people like her on the phone.

This whole thing could have been a one off mistake. Sure, it's a pain in the $#*! having to drive out and back for something that should have been delivered (I mean, we could have done that to begin with waaaaay less inconvenience), and even though I was mad, I would have forgotten how mad and probably given BiteSquad another chance in a few months. But the way Janessa handled it, I will never ever ever use this service, if you can call it that, again. And I will suggest to others they don't, either, and I will tell them why.

YALL ARE AWESOME! I love Bite! YALL ROCK! YALL ARE ROCKSTARS! 100% I will recommend BITE to all my friends and neighbors.