Charged me even with my code took tip out they put $4 in anyway. Food wasn't even warm restaurant was 5 minutes away. Driver would not come into my building had to walk q block to get my food. Was missing sauces napkins and packets. Looked like fried was eaten. Never Again!
This is our 2nd go round with a different restaurant and it was great! I love how the web/app lets you track your order and when to expect it. It even came a few minutes early. Can't wait for more restaurants to be added!
We ordered on Sunday and I watched the driver in the tracker. Wasn't going anywhere near my place. I text and called the driver no response. At least 5 miles away and it shows delivered. Support tried calling him and no response. All they did was refund. That driver got my food and tip?!? Refund or not this is horrible and illegal
First time ordering with Bite Squad. They were fast, friendly and on time! I received a text letting me know they were en route about 10 minutes before they arrived. Food was fresh and hot. Thank you!
I placed my first order with Bite Squad today and we had quite a few issues. Firstly, we wanted our food by 12. I understand sometimes it takes longer, but we didn't get our food until 12:35. When it finally arrived, we were missing 4 orders of fries. I also don't like that you can't get any of the deals. We ordered from Applebee's and we weren't given the option to do the 2 for $20 deals that they have on their menu. Overall, it was just a very poor experience. I decided to contact Bite Squad and see if they were willing to fix the issue... instead they made excuses for being late saying they get a 30 minute window to be late and then proceeded to give me a $5 credit to my Bite Squad account not even refund me for the missing orders of fries. Horrible company, horrible customer service, horrible all around.
Do not use Bite Squad to order food. My toddler accidentally ordered $130 worth of food. I immediately tried to cancel it but it told me it was already too late I waited in queue for 5-10 minutes to speak with a "live representative" and was told there was nothing they could do but i could dispute the charges with my bank. So ridiculous.
BiteSquad delivered my food ahead of schedule and hot. They even included the condiment packets that I requested AFTER the initial order was submitted (because I forgot to ask for them). Will call them again
Had a great first experience using BiteSquad. They arent ridiculously priced for a delivery company and allow to get food from so many great restaurants when you arent able to go pick it up yourself. Our driver Wendy was quick and polite. She represents the company well!
Finally getting home after a long day, I couldn't gather the motivation to cook and definitely didn't want to have to go back out. I ordered on BiteSquad and received delicious, warm food in well under an hour. The website is so easy to use, and the driver was friendly. They offer a wide selection of restaurants in your area, so there's a lot of variety. The biggest thing with delivery I think is always the wait, which was no issue in this case. I'll definitely be using this service the next time I want delivery.
App was so easy to use and placing an order was simple. This was my first time ordering with BiteSquad and I'll definitely order again. The fees were very reasonable. This was perfect for our lunch hour and we were happy to get our meals from a restaurant not close to us. I liked seeing the progress of our order online too, it was a neat feature. Our driver came on time and was easy to spot in his uniform as well as efficient and friendly. We were very happy with our lunches. It would be nice to see a few more of our favorite restaurants in our city on the list but hopefully they'll be added in the future. Mahalo!
Very limited scope of service but not impressed. Should not be difficult to over deliver. Ordered shrimp from Red Lobster but got no cocktail sauce. Baked potato but nothing to put on it. Crab legs but no butter. Customer service said they could not help because items were not charged to me.?
I love the fact that you could check online to keep track on what is going on with your food and the delivery did not take as long as other places we order from... Food was amazing so thank you kainoa for delivering our food me and my fiance were very happy and satisfied.
Great service arrived as scheduled hot, Gary the driver was so professional 5 star personality and his appearance was spotless and professional for us people that like the service at home this is the only way to go, worth every penny and please tip the person like you would tip a server
I just ordered food from my favorite local restaurant after a long day of working.
It took way over the promised time to receive the order and when I did it was cold and not properly protected because of Covid-19.
I contacted Bite Squad and all they wanted to do was give me a $10 credit!
They would not reverse the charges for my order on my card.
I will NEVER order from them again!
The app is deleted from my phone.
Folks, use someone else for delivery. They need to get their act together
Not bite squads fault, but their 5 dollars credit on 50 dollars worth of food I didnt eat is a joke... 5 dollars for a future order. I had to throw it away. I sent them pictures and everything.
Beside that the orders are always wrong.
I received my order a few minutes before the scheduled delivery time, and who the heck is going to complain about that?! The driver was super friendly, and my food was still hot. Id definitely use this delivery system again!
Had a driver come by tonight at the restaurant I'm employed at and heard her say to one of the employees "this white bi*ch told me the food would only take 5 min" she arrived 30 minutes earlier than the food was scheduled and only waited 4 minutes. Very disappointing to have a driver disrespect the employees in a vulgar manner.
The only reason I gave this company one star is because I wouldn't let me give it zero. Bitesquad was the first food delivery service in my area and I would use then quite often. It did not matter what restaurant I ordered from or who delivered it, 9.5/10 times my order was wrong or incomplete. Then when I asked for a refund it would be like pulling teach because "their customer support is experiencing technical issues". Most of the time I would give up trying and count it as a loss; other times it would take weeks for the issue to be resolved. Now that other food delivery services have come to my area I no longer use bitesquad.
They constantly send me promo codes for free delivery but I dont want disappointment delivered to me for free. Free delivery won't fix your customer service issue.
Tonight has been cold and rainy. I had a craving for Mexican food. I was told that my food could be delivered through the Bite Squad website.
The account set up was very simple. And I enjoyed watching each step of the process to complete my order! That screen was neat.
The estimated time of arrival was met and the member of Bite Squad who delivered was VERY KIND! I will use word of mouth to promote your business. And of course I will be back!
Thanks for my nice dinner.
Thanks for all you do!
~Very Satisfied Customer in South Carolina
I have used bite squad several times now and have been extremely satisfied every time. The drivers are nice, they arrive in a timely manner and always make sure Im happy before they leave. They are a huge asset to the area in which we live!
Overview
BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BiteSquad most frequently mention customer service, live chat and credit card. BiteSquad ranks 3rd among Food Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members