BiteSquad

I just had a death in the family of a close relative, on the same day that my wife had a biopsy to determine the type of cancer she had. Needless to say my house was full and we didn't feel like cooking. Ordered from several delivery services, including bite squad. All other services delivered what we wanted and it was hot. We only got a few items from bite-squad, it wasn't what we ordered, it was ice cold and it was missing several items. After the hassle of submitting a complaint, then finally being contacted by a rep, I had to explain everything! Then they wanted me to take pictures of everything! I'm in the middle of a family crises, and they want me to jump hurdles to prove it! The driver brought one bag with 2 very small boxes on a $70 ticket with a $10 dollar tip! How did he not know or check! Don't ever use this service! I know I won't again!

Ordered from here hoping to get sushi one night. It took them three hours until they had cancelled my order. Talking to a representative through their website chat, i was informed that the sushi place had closed. I immediately called the restaurant and placed an order. Trying to explain to BiteSquad that i just placed an order they continued their lie and told me the restaurant was closed (2hrs before it closes)... i just got off the phone with them, they are still hope. Bitesquad is a company of lazy, complacent, liars. Highly recommend against

I usually love bitesquad, I have their membership. However, recently, their have been trash. I order them about 4 times a week. In the last two days after I have waited for over an hour, my orders have been canceled or messed up. I was delivered the wrong food, notified them immediately and had to wait an other hour for a resolution. Also they have no customer service you can call? You should give more than $5 for making people wait 2 hours for a resolution.

Wish I could give BiteSquad a minus number of stars. We ordered some our fav Mexican restaurant this week and was told the food would be delivered at 6:30. I received a text message that the driver was near at 6:05. We waited and waited and finally at 6:40, checked the front porch and the food had been delivered at some point without anyone knocking on the door or ringing the doorbell. We took the cold food into the kitchen and when we opened the containers, the food was all mixed up and leaking out of the containers. Clearly, the deliverer tossed the plastic bag containing the food onto the porch and it was a mess and totally inedible. I complained to BiteSquad and they offered me a credit on one of the meals. We spent almost $75 on this delivery and they wanted to give us a $16 credit to use them again. No thanks. This is not the first time they have failed but this was the last time for us.

I am reviewing for BiteSquad in Seattle area, WA.
The service seemed reliable, the driver arrived on time and no messed up order. The delivery fee was somewhat okay $5.99 considering the restaurant is 20minutes distance.
However, they make you pay the tips to the driver and their online team in advance upon paying for your order. It may be okay but it is NOT okay when they add up tax with the tips amount you pay!
I would prefer to give tips to the driver in person, rather paying in advance and added tax with it! That is not right and unethical.

I've had 2 orders that were messed up in the past 2 days. The current order was $75 and 50% of the order was missing. I personally contacted the restaurant for the bitesquad customer service representative and got the phone number for contacting them. The bitesquad customer service representative would not contact the restaurant in order to have this issue fixed. Instead I was refunded $25 on an order that was $75. Do not use bitesquad.

I am in NY. My son is a college student in Florida, he came down with the flu. I was able to get online and order with such ease through bite squad. It brought up participating restaurants. I ordered chicken noodle soup a BLT and ginger ale which got to him within the hour. Such a great feeling to have a service where I could have my son feel the comforts of home even though he is 1000. Miles away. He was so grateful and the food was great!

I ordered gumbo on this drizzly gray day. It arrived hot and required no microwave nuking. It was pricey and all. However, if you are in a pinch and just cannot stand to leave the office or the house--go for it. You will be glad you did.