BiteSquad

Hey Folks:
As a driver of another co, you have to realize it is the restaurant's responsibility to make sure that the order is accurate and compare to what was ordered. It is not the responsibility of the driver. We are not food handlers and cannot touch or open the food once it leaves the restaurant. Trying to find an address, especially in a huge apt complex, and at night can be difficult; it is all according to how the units are marked. If I have an address issue, and I do, I call the customer and ask for help. GPS is not always accurate and will only take you to the address, not unit#. As far as times go, we are at the mercy of the rest. Getting the order out. Each night, I have to wait on orders, sometime a half hour or more. Remember, this is not a piece of cake business; there are a lot of factors involved in getting the order placed, cooked and out the door for delivery. Many of the restaurants are not good at it.

I've ordered a lot of this place in hopes that it would get better and maybe get the kinks out. I am constantly getting wrong cold food. When I order from the OTHER GUYS it comes hot and quickly... I am not going to use you guys anymore. I'm sick of incorrect cold food and have no way to contact you besides slow internet chat or email. Bad service. Bad customer service. You make restaurants look bad.

Ordering online was very easy and quick. The food arrived 20 minutes earlier than it's expected arrival. The deliver guy was very friendly. However, I wish I had the option to tip the delivery guy (by card) after the food was delivered while signing for it. However, this is not an option. Customers are only allowed to add tip money to the total before the food is delivered. Why would I leave tip money for a service I have yet to receive? I feel bad because the delivery guy was really nice & I on had a couple of dollars on hand.

We placed a group order for lunch at 11:20 am. At 11:23, I received an email requesting payment verification. The email with the verification was sent back at 11:32. At 11:40, the status tracker still didn't have an update, so I initiated a chat. They took over 5 minutes to get back to me, and in the meantime, we called the restaurant, and they said they never got the order. Bite Squad finally got back to me and said they needed payment verification. I said that was sent to you 20 minutes ago. So we cancelled the order and just phoned it in to the restaurant. The delay is unacceptable.

I ordered from Bite Squad tonight and I started wondering where the order was about 20 minutes after the intended arrival time. I checked online and it said that our order had been delivered. I contacted customer service and was told that the driver had waited at our delivery site for 10 minutes and left. We had left specific instructions to leave the food in our porch (the porch door was open) as we were going to be occupied at the time of delivery. I have no missed calls on my phone to show that the driver tried to contact us. We were told by customer service that we would not get a refund and that they would not deliver the food. They also said that they don't have control over a driver delivering food or not. I am incredibly disappointed in the service I received. I am frustrated that I cannot trust an order will be delivered and that I can't rely on BiteSquad to correct their mistakes. Don't use BiteSquad if you want to guarantee that you will receive your order!

Listen to the other reviews- I was just hacked twice (attempted four charges and two got through) and BiteSquad has done nothing so far to address this after multiple attempts of contact. There's nobody ever on in the chat function and they don't answer my emails.

Also if you've ever seen a BiteSquad car pull up, oftentimes the driver's car is filled with trash sitting right next to your order and with the driver maskless. In this time of COVID and otherwise, that's unacceptable.

I ordered Cashew Nut Chicken (that is the name of the dish regardless of what type of meat I order with it). I always order this dish with Tofu at all thai restaurants that I have ever eaten at. I always receive it with tofu instead of chicken. Today I ordered it via bitesquad and I checked the Tofu box on their site for this dish. I received the dish with chicken and tofu because bitesquad said I checked the 'extra' box. They list the meat options and I chose one, but they will not refund me because their site lists it as 'extra' instead of just 'what type of meat do you want'. Who the hell orders chicken and tofu together in the same dish. It's one or the other and don't make me pay for your poor word choice on your website. I've cancelled my bitesquad account. There are many delivery services. I'll stick with the ones that stand behind their service and give refunds when you receive something different than what you wanted.